//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Services marketing quarterly"
~isPartOf:"International journal of hospitality management"
~isPartOf:"The journal of business & industrial marketing"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"experience"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
562
Relationship marketing
562
Consumer behaviour
274
Konsumentenverhalten
274
Customer satisfaction
233
Kundenzufriedenheit
233
Dienstleistungsqualität
194
Service quality
194
Lieferantenmanagement
126
Supplier relationship management
126
Hotel industry
99
Hotellerie
99
B-to-B-Marketing
85
Business-to-business marketing
85
Gastronomie
79
Restaurant industry
79
Brand management
65
Markenführung
65
Emotion
57
Brand image
51
Markenimage
51
Customer integration
48
Kundenintegration
47
Confidence
46
Vertrauen
46
USA
45
United States
45
Customer service
43
Kundenservice
43
Marketing management
43
Marketingmanagement
43
Satisfaction
37
Customer value
35
Kundenwert
35
Beschwerdemanagement
34
Complaint management
34
Arbeitszufriedenheit
32
Betriebliche Wertschöpfung
32
Job satisfaction
32
Value creation
32
more ...
less ...
Online availability
All
Undetermined
399
Free
6
Type of publication
All
Article
640
Book / Working Paper
7
Type of publication (narrower categories)
All
Article in journal
646
Aufsatz in Zeitschrift
646
Case study
7
Fallstudie
7
Collection of articles of several authors
6
Sammelwerk
6
Conference proceedings
2
Konferenzschrift
2
Aufsatzsammlung
1
Mehrbändiges Werk
1
Multi-volume publication
1
more ...
less ...
Language
All
English
647
Author
All
Han, Heesup
17
Hyun, Sunghyup Sean
11
Mattila, Anna S.
11
Jang, Soocheong
10
Prentice, Catherine
8
Wong, IpKin Anthony
7
Qu, Hailin
6
Ahn, Jiseon
5
Kim, Wansoo
5
Kim, Woo Gon
5
Lehto, Xinran Y.
5
So, Kevin Kam Fung
5
Svensson, Göran
5
Bai, Billy
4
Busser, James A.
4
DiPietro, Robin B.
4
Foroudi, Pantea
4
Hwang, Jinsoo
4
Jeong, Miyoung
4
Lee, Choong-Ki
4
Pizam, Abraham
4
Ryu, Kisang
4
Shulga, Lenna V.
4
Song, Hak-jun
4
Tanford, Sarah
4
Thaichon, Park
4
Torres, Edwin N.
4
Wei, Wei
4
Wu, Luorong
4
Yu, Jongsik
4
Altinay, Levent
3
Back, Ki-Joon
3
Chua, Bee-Lia
3
Gao, Yixing
3
Gil Saura, Irene
3
Greene, Henry
3
Ha, Jooyeon
3
Hanks, Lydia
3
Im, Jinyoung
3
Itani, Omar S.
3
more ...
less ...
Institution
All
International Conference on Relationship Marketing <9, 2009, Berlin>
2
Published in...
All
Services marketing quarterly
International journal of hospitality management
The journal of business & industrial marketing
Journal of business research : JBR
756
Journal of retailing and consumer services
682
Industrial marketing management : the international journal for industrial and high-tech firms
411
SpringerLink / Bücher
293
The journal of services marketing
245
Tourism management : research, policies, practice
240
Journal of travel and tourism marketing
209
The service industries journal
203
International journal of contemporary hospitality management
187
Journal of the Academy of Marketing Science
173
Journal of strategic marketing
170
Journal of hospitality marketing & management
158
International journal of electronic customer relationship management : IJECRM
141
Journal of marketing
131
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
126
Asia Pacific journal of marketing and logistics
125
Journal of service research : JSR
125
Journal of service management
122
Psychology & marketing
122
Cogent business & management
121
The journal of brand management : an international journal
120
The journal of product & brand management
118
Tourism management perspectives : TMP
113
Journal of retailing
112
Gabler Edition Wissenschaft
107
European journal of marketing : EJM
105
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
105
IZA Discussion Papers
104
Marketing intelligence & planning
104
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Journal of marketing management : MM
96
Service business
91
Technological forecasting & social change : an international journal
90
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
88
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
87
The international journal of bank marketing : IJBM
86
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
more ...
less ...
Source
All
ECONIS (ZBW)
647
Showing
1
-
10
of
647
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Journey to a fond memory : how memorability mediates a dynamic customer
experience
and its consequent outcomes
Li, Jing
;
Ma, Forest
;
DiPietro, Robin B.
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013209276
Saved in:
2
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
3
Unveiling the dynamics between consumer brand engagement,
experience
, and relationship quality towards luxury hotel brands : moderating investigation of brand reputation
Rather, Raouf Ahmad
;
Rasul, Tareq Faizur
;
Khan, Huda
; …
- In:
International journal of hospitality management
116
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014457803
Saved in:
4
A framework to improve the digital customer
experience
in complex services
Kandil, Omnia
;
Dessart, Laurence
;
Standaert, Willem
; …
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 25–54
Persistent link: https://www.econbiz.de/10014513537
Saved in:
5
Two decades of customer
experience
research in hospitality and tourism : a bibliometric analysis and thematic content analysis
Kim, Hyunsu
;
So, Kevin Kam Fung
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013266131
Saved in:
6
Supporting value co-creation through interaction during the pre-purchase customer journey : empirical evidence from B2B HR services
Lassila, Elina
;
Heikka, Eija-Liisa
;
Nätti, Satu
- In:
The journal of business & industrial marketing
38
(
2023
)
13
,
pp. 63-73
Persistent link: https://www.econbiz.de/10014472654
Saved in:
7
Mastering customer lock-in by servitization innovation strategies of asset specificity
Chiu, Wen-Hong
;
Dai, Zong-Jie
;
Chi, Hui-Ru
- In:
The journal of business & industrial marketing
38
(
2023
)
13
,
pp. 239-263
Persistent link: https://www.econbiz.de/10014472689
Saved in:
8
Exploring antecedents and outcomes of customer engagement among elite football fans
Winell, Erik
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 167-187
Persistent link: https://www.econbiz.de/10014320367
Saved in:
9
The power of connecting
experience
data and operational data : more than the sum of its parts?
Bathke, Henrik
;
Birkel, Hendrik
;
Gracht, Heiko von der
; …
- In:
The journal of business & industrial marketing
38
(
2023
)
12
,
pp. 2604-2625
Persistent link: https://www.econbiz.de/10014472598
Saved in:
10
Hospitality to healthcare : patient
experience
academy, a successful alliance between the ChristianaCare Health System and the University of Delaware
Poorani, Ali A.
;
Fried Kline, Sheryl
;
DeMicco, Frederick J.
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-7
Persistent link: https://www.econbiz.de/10014334758
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->