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~isPartOf:"International journal of hospitality management"
~subject:"Kundenservice"
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Kundenservice
Arbeitszufriedenheit
6
Customer service
6
Job satisfaction
6
Arbeitsverhalten
5
Dienstleistungsqualität
5
Proactive personality
5
Service quality
5
Work behaviour
5
Führungsstil
4
Leadership style
4
Proactive customer service performance
4
Arbeitsleistung
3
Employee retention
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Hotel industry
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Hotellerie
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Job performance
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Mitarbeiterbindung
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Personality psychology
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Persönlichkeitspsychologie
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Arbeitsgruppe
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Beziehungsmarketing
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Career development
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Coronavirus
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Customer satisfaction
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Environmental management
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Erwerbsverlauf
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Gastgewerbe
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Karriereplanung
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Krankenhaus
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Kundenzufriedenheit
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Leistungsmotivation
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Occupational attainment
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Umweltmanagement
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Lyu, Yijing
2
Cao, Qiqi
1
Chen, Mengyuan
1
Cheng, Bao
1
Cheng, Tan
1
Deng, Xincai
1
Dong, Yun
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Guo, Gongxing
1
Guo, Yulang
1
Ho, Jo Ann
1
Huang, Zhuowei
1
Li, Yan
1
Liu, Pei
1
Ng, Siew Imm
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Peng, Yan
1
Qiu, Canhua
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Sambasivan, Murali
1
Wang, Xiao
1
Wei Leong Chan
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Yang, Sainan
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Ye, Yijiao
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Zhang, Pan
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Zhou, Xing
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International journal of hospitality management
International journal of contemporary hospitality management
4
Journal of hospitality marketing & management
3
Asia Pacific journal of management
1
Baltic journal of management : BJM
1
Cogent business & management
1
Cornell hospitality quarterly : CQ
1
Electronic markets : EM ; the international journal of electronic commerce and business media
1
International journal of business information systems : IJBIS
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of retailing and consumer services
1
Journal of service theory and practice : JSTP
1
Manufacturing & service operations management : M & SOM
1
Service business
1
Tourism review
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ECONIS (ZBW)
6
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1
Team leader humility and team
proactive
customer service behavior : a regulatory focus perspective
Cao, Qiqi
;
Yang, Sainan
;
Wang, Xiao
;
Huang, Zhuowei
; …
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014440004
Saved in:
2
Does a leader's "partiality" affect employees' proactivity in the hospitality industry? : a cross-level analysis
Cheng, Tan
;
Zhang, Pan
;
Guo, Yulang
- In:
International journal of hospitality management
90
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012300146
Saved in:
3
Does customer incivility undermine employees' service performance?
Cheng, Bao
;
Dong, Yun
;
Zhou, Xing
;
Guo, Gongxing
;
Peng, Yan
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293791
Saved in:
4
Antecedents and outcome of job embeddedness : evidence from four and five-star hotels
Wei Leong Chan
;
Ho, Jo Ann
;
Sambasivan, Murali
;
Ng, Siew Imm
- In:
International journal of hospitality management
83
(
2019
),
pp. 37-45
Persistent link: https://www.econbiz.de/10012121945
Saved in:
5
Exploring the dynamic effect of multi-quality attributes on overall satisfaction : the case of incentive events
Zhu, Hong
;
Lyu, Yijing
;
Deng, Xincai
;
Ye, Yijiao
- In:
International journal of hospitality management
64
(
2017
),
pp. 62-72
Persistent link: https://www.econbiz.de/10011731682
Saved in:
6
Sexual harassment and
proactive
customer service performance : the roles of job engagement and sensitivity to interpersonal mistreatment
Li, Yan
;
Chen, Mengyuan
;
Lyu, Yijing
;
Qiu, Canhua
- In:
International journal of hospitality management
54
(
2016
),
pp. 116-126
Persistent link: https://www.econbiz.de/10011474061
Saved in:
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