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~isPartOf:"Journal of service management"
~subject:"Service innovation"
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Service innovation
Dienstleistungssektor
63
Service industry
63
Dienstleistung
26
Services
26
Dienstleistungsqualität
22
Service quality
22
Higher education institution
19
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19
Beziehungsmarketing
13
Relationship marketing
13
Business services
12
Unternehmensdienstleistung
12
Consumer behaviour
11
Innovation
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Konsumentenverhalten
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Betriebliche Wertschöpfung
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Customer service
9
Kundenservice
9
Value creation
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Customer integration
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Customer satisfaction
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Kundenintegration
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Kundenzufriedenheit
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Dienstleistungsmanagement
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11
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Edvardsson, Bo
2
McColl-Kennedy, Janet R.
2
Aal, Kotaiba
1
Andreassen, Tor Wallin
1
Beltagui, Ahmad
1
Bolton, Ruth N.
1
Candi, Marina
1
Chase, Richard B.
1
Colurcio, Maria
1
Dasu, Sriram
1
Di Pietro, Laura
1
Fu, Wenhui
1
Guglielmetti Mugion, Roberta
1
Gustafsson, Anders
1
Halinen, Aino
1
Handrich, Matthias
1
Heidenreich, Sven
1
Jaakkola, Elina
1
Järvi, Katriina
1
Kristensson, Per
1
Lervik-Olsen, Line
1
Löfgren, Martin
1
Parasuraman, A.
1
Renzi, Maria Francesca
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Riedel, Johann
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Rusanen, Helena
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Sirianni, Nancy J.
1
Strandvik, Tore Martin
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Tse, David K.
1
Valtakoski, Aku
1
Wang, Qiang
1
Witell, Lars
1
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Working papers
Journal of service management
Journal of business research : JBR
21
The service industries journal
18
Industrial marketing management : the international journal for industrial and high-tech firms
10
The journal of services marketing
10
The journal of business & industrial marketing
9
International journal of production economics
8
SpringerLink / Bücher
5
European review of service economics and management
4
International journal of hospitality management
4
Journal of service research
4
Journal of service research : JSR
4
Service business
4
Technovation : the international journal of technological innovation, entrepreneurship and technology management
4
European journal of innovation management
3
Innovation & management review
3
International journal of contemporary hospitality management
3
International journal of innovation management
3
International journal of innovation science
3
International journal of quality and service sciences
3
Journal of retailing and consumer services
3
Research policy : policy, management and economic studies of science, technology and innovation
3
Service Science: Research and Innovations in the Service Economy
3
Technological forecasting & social change : an international journal
3
The Routledge handbook of service research insights and ideas
3
Advances in marketing, customer relationship management, and e-services (AMCRMES) book series
2
An introduction to industrial service design
2
Business horizons
2
European journal of innovation management : EJIM
2
International journal of business innovation and research : IJBIR
2
Journal of innovation & knowledge : JIK
2
Journal of open innovation : technology, market, and complexity
2
Management decision : MD
2
Managing service quality : MSQ ; an international journal
2
Research technology management : RTM
2
Service science: research and innovations in the service economy
2
Technology analysis & strategic management
2
The Oxford handbook of innovation management
2
Total quality management & business excellence
2
A Research Agenda for Service Marketing
1
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ECONIS (ZBW)
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1
The influence of platform service innovation on value co-creation activities and the network effect
Fu, Wenhui
;
Wang, Qiang
;
Zhao, Xiande
- In:
Journal of service management
28
(
2017
)
2
,
pp. 348-388
Persistent link: https://www.econbiz.de/10011704069
Saved in:
2
Linking service design to value creation and service research
Andreassen, Tor Wallin
;
Kristensson, Per
;
Lervik-Olsen, Line
- In:
Journal of service management
27
(
2016
)
1
,
pp. 21-29
Persistent link: https://www.econbiz.de/10011482091
Saved in:
3
Productization of knowledge-intensive services : enabling knowledge sharing and cross-unit collaboration
Valtakoski, Aku
;
Järvi, Katriina
- In:
Journal of service management
27
(
2016
)
3
,
pp. 360-390
Persistent link: https://www.econbiz.de/10011583579
Saved in:
4
Innovation in service ecosystems : an empirical study of the integration of values, brands, service systems and experience rooms
Aal, Kotaiba
;
Di Pietro, Laura
;
Edvardsson, Bo
;
Renzi, …
- In:
Journal of service management
27
(
2016
)
4
,
pp. 619-651
Persistent link: https://www.econbiz.de/10011563721
Saved in:
5
Setting the stage for service experience : design strategies for functional services
Beltagui, Ahmad
;
Candi, Marina
;
Riedel, Johann
- In:
Journal of service management
27
(
2016
)
5
,
pp. 751-772
Persistent link: https://www.econbiz.de/10011553130
Saved in:
6
Adoption of technology-based services : the role of customers' willingness to co-create
Heidenreich, Sven
;
Handrich, Matthias
- In:
Journal of service management
26
(
2015
)
1
,
pp. 44-71
Persistent link: https://www.econbiz.de/10010504650
Saved in:
7
Experience psychology : a proposed new subfield of service management
Chase, Richard B.
;
Dasu, Sriram
- In:
Journal of service management
25
(
2014
)
5
,
pp. 574-577
Persistent link: https://www.econbiz.de/10010426063
Saved in:
8
Accessing resources for service innovation : the critical role of network relationships
Rusanen, Helena
;
Halinen, Aino
;
Jaakkola, Elina
- In:
Journal of service management
25
(
2014
)
1
,
pp. 2-29
Persistent link: https://www.econbiz.de/10010260121
Saved in:
9
Small details that marke big differences : a radical approach to consumption experience as a firm's differentiating strategy
Bolton, Ruth N.
;
Gustafsson, Anders
;
McColl-Kennedy, …
- In:
Journal of service management
25
(
2014
)
2
,
pp. 253-274
Persistent link: https://www.econbiz.de/10010343471
Saved in:
10
From service for free to service for free : business model innovation in manufacturing firms
Witell, Lars
;
Löfgren, Martin
- In:
Journal of service management
24
(
2013
)
5
,
pp. 520-533
Persistent link: https://www.econbiz.de/10010196054
Saved in:
1
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