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~subject:"Konferenz"
~subject:"Dienstleistungsqualität"
~type:"article"
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Search: subject_exact:"Academic library"
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Konferenz
Dienstleistungsqualität
Academic library
102
Wissenschaftliche Bibliothek
101
Deutschland
26
Germany
25
Bibliothek
24
Library
24
Bibliotheksdienstleistung
9
Library service
9
Service quality
9
Social sciences
9
Sozialwissenschaft
9
Conference
8
USA
8
United States
8
Digital library
7
Digitale Bibliothek
7
Internet
7
Knowledge management
7
Wissensmanagement
7
Customer satisfaction
6
Economics
6
Kundenzufriedenheit
6
Wirtschaftswissenschaft
6
Beziehungsmarketing
5
Digital goods
5
Digitale Güter
5
Information services
5
Informationsdienstleistung
5
International Federation of Library Associations and Institutions / Section of Social Science Libraries
5
Relationship marketing
5
Academic Library
4
Deutsche Zentralbibliothek für Wirtschaftswissenschaften
4
Higher education institution
4
Hochschule
4
Institut für Weltwirtschaft / Bibliothek
4
Universitäts- und Stadtbibliothek Köln
4
Welt
4
World
4
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5
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Article in journal
16
Aufsatz in Zeitschrift
16
Conference proceedings
8
Konferenzschrift
8
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1
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English
9
German
8
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Seusing, Ekkehart
8
Twum, Kojo Kakra
2
Adams, Matilda
1
Agyapong, Gloria Kakrabah-Quarshie
1
Ajmal, Mian M.
1
Bali, Aditya
1
Budu, Rosina Akuokor Anati
1
Budu, Stephen
1
Dimitriadis, Sotirios G.
1
Dimitriou, Stylianos
1
Drogalas, George
1
Hasani, Mohammad Reza
1
Helo, Petri T.
1
Kachwala, Tohid
1
Kalaitzis, Vasileios
1
Kullmer, Hans Karl
1
Ladhari, Riadh
1
Landrum, Hollis T.
1
Morales Alvarez, Miguel
1
Neshat, Mehdi
1
Ofori, Daniel
1
Panchal, Dinesh
1
Peak, Daniel A.
1
Pourahmad, Ali Akbar
1
Prybutok, Victor R.
1
Qin, Hong
1
Reynoso, Javier
1
Sepúlveda, César
1
Toro, Rosario
1
Tuomi, Ville
1
Vrana, Vasiliki
1
Wang, Ke
1
Xu, Jin
1
Yalley, Andrews Agya
1
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International Federation of Library Associations and Institutions / Section of Social Science Libraries
2
International Federation of Library Associations and Institutions / Section of Administrative Libraries
1
Published in...
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Zeitschrift für Bibliothekswesen und Bibliographie : vereinigt mit Zentralblatt für Bibliothekswesen ; ZfBB ; Organ des wissenschaftlichen Bibliothekswesens
8
International journal of productivity and quality management : IJPQM
2
Advances in applied economics, business and development
1
International journal of decision sciences, risk and management
1
International journal of services and standards
1
International review on public and non-profit marketing
1
Journal of information & knowledge management : JIKM
1
Journal of marketing for higher education
1
The service industries journal
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ECONIS (ZBW)
17
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Date (oldest first)
1
Achieving university libraries user loyalty through user satisfaction : the role of service quality
Twum, Kojo Kakra
;
Adams, Matilda
;
Budu, Stephen
;
Budu, …
- In:
Journal of marketing for higher education
32
(
2022
)
1
,
pp. 54-72
Persistent link: https://www.econbiz.de/10013277219
Saved in:
2
The relationships among overall service quality, customer satisfaction and customer loyalty in library services
Kachwala, Tohid
;
Panchal, Dinesh
;
Bali, Aditya
- In:
International journal of productivity and quality …
33
(
2021
)
2
,
pp. 198-217
Persistent link: https://www.econbiz.de/10012595606
Saved in:
3
The influence of public university library service quality and library brand image on user loyalty
Twum, Kojo Kakra
;
Yalley, Andrews Agya
;
Agyapong, …
- In:
International review on public and non-profit marketing
18
(
2021
)
2
,
pp. 207-227
Persistent link: https://www.econbiz.de/10012545525
Saved in:
4
Using LibQUAL model for improving the level of student's satisfaction from quality of services in academic libraries : a case study in North Khorasan province, Iran
Pourahmad, Ali Akbar
;
Neshat, Mehdi
;
Hasani, Mohammad Reza
- In:
Journal of information & knowledge management : JIKM
15
(
2016
)
1
,
pp. 1-12
Persistent link: https://www.econbiz.de/10011566570
Saved in:
5
Implementing TQM initiatives in public service organisations : case of academic libraries
Tuomi, Ville
;
Ajmal, Mian M.
;
Helo, Petri T.
- In:
International journal of productivity and quality …
11
(
2013
)
4
,
pp. 393-411
Persistent link: https://www.econbiz.de/10009745039
Saved in:
6
Investigating customer satisfaction and service quality in academic libraries : the case of Technological Educational Institute of Central Macedonia
Dimitriadis, Sotirios G.
;
Vrana, Vasiliki
;
Dimitriou, …
- In:
International journal of decision sciences, risk and …
5
(
2013
)
2
,
pp. 161-179
Persistent link: https://www.econbiz.de/10010487335
Saved in:
7
An independet assessment of the unidimensionality, reliability, validity and factor structure of the LibQUAL+ TM scale
Morales Alvarez, Miguel
;
Ladhari, Riadh
;
Reynoso, Javier
; …
- In:
The service industries journal
32
(
2012
)
16
,
pp. 2585-2605
Persistent link: https://www.econbiz.de/10009693488
Saved in:
8
Research on the transition of the service mechanism of the university library
Wang, Ke
;
Xu, Jin
-
2011
Persistent link: https://www.econbiz.de/10009303085
Saved in:
9
Using importance ratings to create an information service quality measure
Landrum, Hollis T.
;
Prybutok, Victor R.
;
Peak, Daniel A.
; …
- In:
International journal of services and standards
6
(
2010
)
3/4
,
pp. 295-307
Persistent link: https://www.econbiz.de/10008938344
Saved in:
10
Section of Social Science Libraries
Seusing, Ekkehart
- In:
Zeitschrift für Bibliothekswesen und Bibliographie : …
41
(
1994
)
2
Persistent link: https://www.econbiz.de/10001157936
Saved in:
11
Section of Social Science Libraries
Seusing, Ekkehart
- In:
Zeitschrift für Bibliothekswesen und Bibliographie : …
40
(
1993
)
1
,
pp. 100-101
Persistent link: https://www.econbiz.de/10001138914
Saved in:
12
Section of Social Science Libraries
Seusing, Ekkehart
- In:
Zeitschrift für Bibliothekswesen und Bibliographie : …
39
(
1992
)
1
Persistent link: https://www.econbiz.de/10001121307
Saved in:
13
Section of Social Science Libraries
Seusing, Ekkehart
- In:
Zeitschrift für Bibliothekswesen und Bibliographie : …
38
(
1991
)
1
,
pp. 95-96
Persistent link: https://www.econbiz.de/10001104471
Saved in:
14
Sektion Sozialwissenschaftliche Bibliotheken : [Berichte einzelner Sektionen u. Arbeitsgruppen]
Seusing, Ekkehart
- In:
Zeitschrift für Bibliothekswesen und Bibliographie : …
35
(
1988
)
2
,
pp. 195-196
Persistent link: https://www.econbiz.de/10001043560
Saved in:
15
Sektion Behördenbibliotheken : [Berichte einzelner Sektionen u. Arbeitsgruppen]
Seusing, Ekkehart
- In:
Zeitschrift für Bibliothekswesen und Bibliographie : …
35
(
1988
)
2
,
pp. 179-181
Persistent link: https://www.econbiz.de/10001043561
Saved in:
16
Sektion Sozialwissenschaftliche Bibliotheken : [Berichte einzelner Sektionen u. Arbeitsgruppen]
Seusing, Ekkehart
- In:
Zeitschrift für Bibliothekswesen und Bibliographie : …
34
(
1987
)
1
,
pp. 65-67
Persistent link: https://www.econbiz.de/10001019605
Saved in:
17
Sektion Behördenbibliotheken : [Berichte einzelner Sektionen u. Arbeitsgruppen]
Kullmer, Hans Karl
- In:
Zeitschrift für Bibliothekswesen und Bibliographie : …
34
(
1987
)
1
,
pp. 52-54
Persistent link: https://www.econbiz.de/10001019612
Saved in:
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