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~person:"Austin, Stéphanie"
~person:"Ashill, Nicholas J."
~person:"Prentice, Catherine"
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Burnout
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Austin, Stéphanie
Ashill, Nicholas J.
Prentice, Catherine
Sterkens, Philippe
9
Baert, Stijn
8
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8
Leiter, Michael P.
8
Rutherford, Brian N.
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Boundary spanning elements and the marketing function in organizations : concepts and empirical studies
1
Individual sources, dynamics, and expressions of emotion : [contributions to the 2012 International Conference on Emotion and Organizational Life held in Helsinki, Finland]
1
International journal of hospitality management
1
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ECONIS (ZBW)
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1
Managing burnout from engagement-derived acting strategy
Prentice, Catherine
;
Snell, Lan
;
Sok, Phyra
- In:
Journal of service theory and practice
33
(
2023
)
4
,
pp. 577-597
Persistent link: https://www.econbiz.de/10014302390
Saved in:
2
Supervisor expectations regarding work-related messages : their differential effects among remote and on-site workers
Gillet, Nicolas
;
Morin, Alexandre
;
Austin, Stéphanie
; …
- In:
Leadership & organization development journal
43
(
2022
)
3
,
pp. 501-514
Persistent link: https://www.econbiz.de/10013173125
Saved in:
3
Revisiting the job performance-burnout relationship
Prentice, Catherine
;
Thaichon, Park
- In:
Journal of hospitality marketing & management
28
(
2019
)
7
,
pp. 807-832
Persistent link: https://www.econbiz.de/10012176694
Saved in:
4
A study of service worker burnout in Russia
Rod, Michel
;
Ashill, Nicholas J.
;
Gibbs, Tanya
- In:
Boundary spanning elements and the marketing function …
,
(pp. 33-47)
.
2015
Persistent link: https://www.econbiz.de/10010506736
Saved in:
5
The impact of call centre stressors on inbound and outbound call-centre agent burnout
Rod, Michel
;
Ashill, Nicholas J.
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
3
,
pp. 245-264
Persistent link: https://www.econbiz.de/10009759412
Saved in:
6
Emotional labour and its consequences : the moderating effect of emotional intelligence
Prentice, Catherine
- In:
Individual sources, dynamics, and expressions of …
,
(pp. 187-201)
.
2013
Persistent link: https://www.econbiz.de/10010222123
Saved in:
7
Employee performance outcomes and burnout following the presentation-of-self in customer-service contexts
Prentice, Catherine
;
Chen, Po-ju
;
King, Brian
- In:
International journal of hospitality management
35
(
2013
),
pp. 225-236
Persistent link: https://www.econbiz.de/10010225793
Saved in:
8
Service worker burnout and turnover intentions : roles of person-job fit, servant leadership, and customer orientation
Babakus, Emin
;
Yavas, Ugur
;
Ashill, Nicholas J.
- In:
Services marketing quarterly
32
(
2011
)
1
,
pp. 17-31
Persistent link: https://www.econbiz.de/10008902032
Saved in:
9
Burnout processes in non-clinical health service encounters
Ashill, Nicholas J.
;
Rod, Michel
- In:
Journal of business research : JBR
64
(
2011
)
10
,
pp. 1116-1127
Persistent link: https://www.econbiz.de/10009270571
Saved in:
10
When does quality of relationships with coworkers predict burnout over time? : the moderating role of work motivation
Fernet, Claude
;
Gagné, Marylène
;
Austin, Stéphanie
- In:
Journal of organizational behavior : OB ; the internat. …
31
(
2010
)
8
,
pp. 1163-1180
Persistent link: https://www.econbiz.de/10008798949
Saved in:
11
The role of customer orientation as a moderator of the job demand-burnout-performance relationship : a surface-level trait perspective
Babakus, Emin
;
Yavas, Ugur
;
Ashill, Nicholas J.
- In:
Journal of retailing
85
(
2009
)
4
,
pp. 480-492
Persistent link: https://www.econbiz.de/10003930089
Saved in:
12
Job resourcefulness, symptoms of burnout and service recovery performance : an examination of call centre frontline employees
Ashill, Nicholas J.
;
Rod, Michel
;
Thirkell, Peter
; …
- In:
The journal of services marketing
23
(
2009
)
5
,
pp. 338-350
Persistent link: https://www.econbiz.de/10009525730
Saved in:
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