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~isPartOf:"International journal of electronic customer relationship management : IJECRM"
~isPartOf:"Journal of marketing"
~subject:"Bank"
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Search: subject_exact:"Beziehungsmarketing"
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Bank
Beziehungsmarketing
273
Relationship marketing
264
Konsumentenverhalten
85
Consumer behaviour
83
Customer satisfaction
52
Kundenzufriedenheit
52
E-commerce
47
Electronic Commerce
47
Dienstleistungsqualität
36
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34
customer relationship management
30
Social Web
27
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25
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22
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customer satisfaction
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Albadvi, Amir
2
Alhawari, Samer
2
Aziz, R. Abd El
2
Essawi, N. El
2
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1
Abu-Shanab, Emad
1
Al-Wugayan, Adel A. A.
1
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1
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Farquad, M. A. H.
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Ganeshkumar C.
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Raju, S. Bapi
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Rohm, Andrew J.
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International journal of electronic customer relationship management : IJECRM
Journal of marketing
The international journal of bank marketing : IJBM
38
Journal of financial services marketing : JFSM
16
The service industries journal
12
International journal of bank marketing
9
Die Bank
8
Journal of retailing and consumer services
7
International journal of economic perspectives : IJEP
6
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
6
Cogent business & management
5
European research studies
5
International journal of business innovation and research
5
International journal of productivity and quality management : IJPQM
5
Journal of digital banking
5
Journal of strategic marketing
5
SpringerLink / Bücher
5
Bank- und Finanzwirtschaftliche Forschung: Diskussionsbeiträge des Lehrstuhls für Betriebswirtschaftslehre, insbesondere Finanzwirtschaft, Universität Bamberg
4
Business and Economic Research : BER
4
Gabler Edition Wissenschaft
4
Innovationen und Konzepte für die Bank der Zukunft : mit modernen Vertriebslösungen und optimierten Wertschöpfungsprozessen künftigen Herausforderungen begegnen
4
International journal of economic research
4
Journal of business research : JBR
4
Paradigm : the journal of Institute of Management Technology
4
Wertorientierte Vertriebssteuerung in Banken und Sparkassen : Deckungsbeitragsmessung, Multikanal-Steuerung, erfolgsabhängige Vergütung
4
Academic journal of economic studies
3
Bankinnovationen
3
Corporate social responsibility and environmental management
3
European business review
3
European journal of marketing : EJM
3
Europäische Hochschulschriften / 5
3
Industrial marketing management : the international journal for industrial and high-tech firms
3
International journal of business excellence : IJBEX
3
International journal of business information systems : IJBIS
3
International journal of business innovation and research : IJBIR
3
International journal of consumer studies
3
International journal of e-business research : an official publication of the Information Resources Management Association
3
International journal of finance & banking studies : JJFBS
3
International journal of quality and service sciences
3
Journal of Islamic marketing
3
Journal of financial services marketing
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ECONIS (ZBW)
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1
The impact of customer clubs on lifetime value of banking customers
Arjmand, Mohaddese
;
Abdolvand, Neda
;
Harandi, Saeedeh Rajaei
- In:
International journal of electronic customer …
14
(
2023
)
1
,
pp. 42-60
Persistent link: https://www.econbiz.de/10014309498
Saved in:
2
Enhancement of touchpoint interactions on customer experience management in the banking sector
Sivakumar, R.
;
Ganeshkumar C.
- In:
International journal of electronic customer …
13
(
2022
)
4
,
pp. 314-341
Persistent link: https://www.econbiz.de/10014309487
Saved in:
3
Do customer equity drivers affect customer relationship quality and customer relational outcomes in banking?
Al-Wugayan, Adel A. A.
- In:
International journal of electronic customer …
13
(
2021
)
1
,
pp. 1-29
Persistent link: https://www.econbiz.de/10012598021
Saved in:
4
The relationships among information systems, knowledge sharing, and customer relationship management in banking industry
Phung, Thanh-Binh
- In:
International journal of electronic customer …
10
(
2016
)
1
,
pp. 65-87
Persistent link: https://www.econbiz.de/10011687970
Saved in:
5
Impact of electronic customer relationship management in banking sector
Abu-Shanab, Emad
;
Anagreh, Layla
- In:
International journal of electronic customer …
9
(
2015
)
4
,
pp. 254-270
Persistent link: https://www.econbiz.de/10011606949
Saved in:
6
Customer's life-time value using the RFM model in the banking industry : a case study
Nikumanesh, Esmaeil
;
Albadvi, Amir
- In:
International journal of electronic customer …
8
(
2014
)
1/3
,
pp. 15-30
Persistent link: https://www.econbiz.de/10011471071
Saved in:
7
Improving decision for banking to support customer knowledge retention : a quantitative study in Jordanian banking sector
Alhawari, Samer
- In:
International journal of electronic customer …
8
(
2014
)
1/3
,
pp. 119-135
Persistent link: https://www.econbiz.de/10011471156
Saved in:
8
Analytical CRM in banking and finance using SVM : a modified active learning-based rule extraction approach
Farquad, M. A. H.
;
Ravi, V.
;
Raju, S. Bapi
- In:
International journal of electronic customer …
6
(
2012
)
1
,
pp. 48-73
Persistent link: https://www.econbiz.de/10009578910
Saved in:
9
An integrated AHP-RFM method to banking customer segmentation
Rezaeinia, Seyed Mahdi
;
Keramati, Abbas
;
Albadvi, Amir
- In:
International journal of electronic customer …
6
(
2012
)
2
,
pp. 153-168
Persistent link: https://www.econbiz.de/10009630948
Saved in:
10
Enhancing decision for organisation to support customer expansion : a quantitative study in Jordanian banking sector
Alhawari, Samer
- In:
International journal of electronic customer …
6
(
2012
)
2
,
pp. 135-152
Persistent link: https://www.econbiz.de/10009630949
Saved in:
11
The effects of e-CRM on customer-bank relationship : the case of Thailand
Sivaraks, Phavaphan
;
Krairit, Donyaprueth
;
Khang, Do Ba
- In:
International journal of electronic customer …
6
(
2012
)
2
,
pp. 113-134
Persistent link: https://www.econbiz.de/10009630950
Saved in:
12
Determining the main dimensions that affect e-customer relationship management readiness in the Egyptian banking industry
Essawi, N. El
;
Aziz, R. Abd El
- In:
International journal of electronic customer …
6
(
2012
)
3/4
,
pp. 217-234
Persistent link: https://www.econbiz.de/10009783501
Saved in:
13
Determining the main dimensions that affect e-customer relationship management readiness in the Egyptian banking industry
Essawi, N. El
;
Aziz, R. Abd El
- In:
International journal of electronic customer …
6
(
2012
)
3/4
,
pp. 217-234
Persistent link: https://www.econbiz.de/10010184747
Saved in:
14
Return on interactivity : the impact of online agents on newcomer adjustment
Köhler, Clemens F.
;
Rohm, Andrew J.
;
Ruyter, Ko de
; …
- In:
Journal of marketing
75
(
2011
)
2
,
pp. 93-108
Persistent link: https://www.econbiz.de/10008935841
Saved in:
15
The impact of customer relationship management implementation on cost and profit efficiencies : evidence from the US commercial banking industry
Krasnikov, Alexander
;
Jayachandran, Satish
;
Kumar, V.
- In:
Journal of marketing
73
(
2009
)
6
,
pp. 61-76
Persistent link: https://www.econbiz.de/10003901104
Saved in:
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