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~isPartOf:"International journal of services and operations management : IJSOM"
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Quality management
72
Qualitätsmanagement
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15
Service quality
15
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total quality management
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Paulic, Rainer P.
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Sami Abdullah Kadhim
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International journal of services and operations management : IJSOM
Europäische Hochschulschriften / 5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
529
International journal of productivity and quality management : IJPQM
455
The TQM journal : the international review of organizational improvement
406
International journal of quality & reliability management
396
International journal of production research
349
Total quality management & business excellence
237
International journal of production economics
196
International journal of six sigma and competitive advantage : IJSSCA
186
Quality management journal : QMJ
168
European journal of operational research : EJOR
93
International journal of services and operations management
88
International journal of quality and service sciences
81
SpringerLink / Bücher
74
Benchmarking : an international journal ; BIJ
66
International journal of business excellence
62
The international journal of productivity and performance management : IJPPM
61
Business process management journal
59
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
59
International journal of process management and benchmarking : IJPMB
58
Amfiteatru economic : an economic and business research periodical
53
Health care management review : HCM review
53
Journal of industrial engineering and management : JIEM
50
Journal of operations management
47
Beiträge zur Hochschulpolitik
43
IEEE transactions on engineering management : EM
42
European journal of industrial engineering : EJIE
41
International journal of quality and innovation
41
Journal of health organization and management
41
International journal of technology management : IJTM
38
Springer eBook Collection
35
Cogent business & management
34
Management science : journal of the Institute for Operations Research and the Management Sciences
33
A Productivity Press book
32
Gabler Edition Wissenschaft
32
European research studies
31
International journal of business excellence : IJBEX
31
Six Sigma in der Finanzbranche
30
International journal of hospitality management
29
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ECONIS (ZBW)
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1
A quality-based customer service system approach
Leão, Nilson Cibério de Araújo
;
Melo, Fagner José …
- In:
International journal of services and operations …
45
(
2023
)
4
,
pp. 484-513
Persistent link: https://www.econbiz.de/10014364435
Saved in:
2
Realising leadership in Indian market by Deming awarded original equipment manufacturing industry through TQM
Gupta, Pardeep
;
Mittal, Ankesh
- In:
International journal of services and operations …
44
(
2023
)
3
,
pp. 426-441
Persistent link: https://www.econbiz.de/10014311723
Saved in:
3
Quality assessment of Brazilian fast-food business services
Santos, Ana Carla de Souza Gomes dos
;
Da Silva Sena …
- In:
International journal of services and operations …
41
(
2022
)
1/2
,
pp. 30-58
Persistent link: https://www.econbiz.de/10013257431
Saved in:
4
The impact of total quality management by mediator's compliance and information technology on education performance in secondary schools Iraq
Sami Abdullah Kadhim
;
MD Fauzi Bin Ahmad
- In:
International journal of services and operations …
41
(
2022
)
1/2
,
pp. 82-101
Persistent link: https://www.econbiz.de/10013257440
Saved in:
5
Special issue on: operational excellence in services
Gurumurthy, Anand
(
ed.
);
Sarkar, Ashutosh
(
ed.
)
-
2022
Persistent link: https://www.econbiz.de/10013257458
Saved in:
6
How to increase access to kidney transplantation : the analysis of a Brazilian public hospital through operations management
De Vasconcelos Silva, Ana Carolina Pereira
;
Spiegel, Thaís
- In:
International journal of services and operations …
41
(
2022
)
4
,
pp. 404-430
Persistent link: https://www.econbiz.de/10013257532
Saved in:
7
Implementation of kaizen a lean manufacturing tool in a surgical equipment manufacturing industry
Gupta, Shaman
;
Chandna, Pankaj
- In:
International journal of services and operations …
41
(
2022
)
4
,
pp. 431-443
Persistent link: https://www.econbiz.de/10013257533
Saved in:
8
The effects of total quality management practices on sustainable performance : perspective from Malaysia
Kit-Yeng Sin
;
Muhammad Shahar Jusoh
;
Sim, Choon Ling
- In:
International journal of services and operations …
42
(
2022
)
1
,
pp. 1-31
Persistent link: https://www.econbiz.de/10013257561
Saved in:
9
Effect of customer satisfaction, costs, knowledge and awareness, infrastructure and service quality on e-commerce success
Saadat, Niloofar
;
Shadnoush, Nosratoollah
;
Nameghi, …
- In:
International journal of services and operations …
42
(
2022
)
1
,
pp. 32-51
Persistent link: https://www.econbiz.de/10013257562
Saved in:
10
Impact of implementing TPM-based tool cost management approach in Indian manufacturing industry
Gupta, Pardeep
;
Vardhan, Sachit
- In:
International journal of services and operations …
42
(
2022
)
2
,
pp. 229-245
Persistent link: https://www.econbiz.de/10013257583
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11
A novel efficient control chart to monitor the mean vector and variance-covariance matrix using support vector machine and tuned kernel function
Azar, Amir
;
Raissi, Sadigh
- In:
International journal of services and operations …
43
(
2022
)
1
,
pp. 52-71
Persistent link: https://www.econbiz.de/10013552864
Saved in:
12
Effect of positive psychological capital on service quality management in higher education
Soliman, Amal Farouk
;
Badran, Mohga AbdElRahman
- In:
International journal of services and operations …
43
(
2022
)
2
,
pp. 169-187
Persistent link: https://www.econbiz.de/10013553283
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13
The lean framework for supporting the pharmaceutical supply chain transformation
Argiyantari, Berty
;
Simatupang, Togar Mangihut
;
Basri, …
- In:
International journal of services and operations …
42
(
2022
)
4
,
pp. 454-479
Persistent link: https://www.econbiz.de/10013369213
Saved in:
14
Activity-based management as economic effect measurement for implementing ISO 9001:2015 clause
Rosiawan, Muhammad
;
Singgih, Moses Laksono
;
Widodo, Erwin
- In:
International journal of services and operations …
40
(
2021
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10012693113
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15
Critical success factors for total quality management in primary and secondary education
Sfakianaki, Eleni
;
Kakouris, Andreas
;
Siontorou, Christina
- In:
International journal of services and operations …
40
(
2021
)
4
,
pp. 564-595
Persistent link: https://www.econbiz.de/10012800827
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16
Sustainable product development of tablet device using environmental conscious QFD : weighted decision matrix evaluation : a case study
Manjunatheshwara, K. J.
;
Vinodh S
- In:
International journal of services and operations …
39
(
2021
)
3
,
pp. 415-437
Persistent link: https://www.econbiz.de/10012595482
Saved in:
17
Achieving leanness : the relationship of lean practices with process exploitation and exploration
Vilkas, Mantas
;
Stankevice, Inga
;
Duobiene, Jurga
; …
- In:
International journal of services and operations …
38
(
2021
)
2
,
pp. 201-219
Persistent link: https://www.econbiz.de/10012522343
Saved in:
18
The influence of total quality management on non-academic performance : public sector institutions of Jordan
Al-Doori, Jamal Ahmed
- In:
International journal of services and operations …
38
(
2021
)
2
,
pp. 231-243
Persistent link: https://www.econbiz.de/10012522353
Saved in:
19
The role of TQM in education : an empirical investigation of preparatory schools of Iraq
Sami Abdullah Kadhim
;
MD Fauzi Bin Ahmad
- In:
International journal of services and operations …
39
(
2021
)
1
,
pp. 26-36
Persistent link: https://www.econbiz.de/10012522486
Saved in:
20
Waste management by application of quality control tools in the manufacturing industry : a case study
Jagdeep Singh
;
Harwinder Singh
;
Deepinder Singh
;
Kumar, …
- In:
International journal of services and operations …
35
(
2020
)
1
,
pp. 12-35
Persistent link: https://www.econbiz.de/10012178603
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21
Supply chain risk management and the role of project managers : a comparative analysis of US and Japanese firms
Shimizu, Takashi
;
Park, Kihyun
;
Park, Young Won
;
Haney, …
- In:
International journal of services and operations …
35
(
2020
)
4
,
pp. 504-527
Persistent link: https://www.econbiz.de/10012178873
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22
Implementing lean paradigm in an Indian foundry facility : a case study
Tiwari, Sanjiv Kumar
;
Singh, Ritesh Kumar
;
Srivastava, …
- In:
International journal of services and operations …
36
(
2020
)
1
,
pp. 20-41
Persistent link: https://www.econbiz.de/10012206523
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23
Two echelon supply chain with permissible delay in payments under exponential lead time involving investment for quality improvement and ordering cost reduction
Hemapriya, S.
;
Uthayakumar, R.
- In:
International journal of services and operations …
36
(
2020
)
3
,
pp. 271-302
Persistent link: https://www.econbiz.de/10012256791
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24
Lean management in hospitality : methods, applications and future directions
Rauch, Erwin
;
Matt, Dominik
;
Linder, Christian
- In:
International journal of services and operations …
36
(
2020
)
3
,
pp. 303-326
Persistent link: https://www.econbiz.de/10012256793
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25
Models of satisfaction antecedents : a brief review : an integrative literature review of the most discussed satisfaction models in marketing studies
Macieira, Fernando
;
Oliveira, Tiago
;
Yanaze, Mitsuru
- In:
International journal of services and operations …
36
(
2020
)
3
,
pp. 348-359
Persistent link: https://www.econbiz.de/10012256799
Saved in:
26
A mathematical model and NSGA-II algorithm for bi-objective grid scheduling problem with quality of service satisfaction
Kianfar, Kamran
;
Barafkandeh, Shayan
- In:
International journal of services and operations …
36
(
2020
)
4
,
pp. 531-557
Persistent link: https://www.econbiz.de/10012285516
Saved in:
27
The management of customer requirements in a product-service system context : a case study in the medical equipment sector
Haber, Nicolas
;
Fargnoli, Mario
- In:
International journal of services and operations …
37
(
2020
)
2
,
pp. 145-169
Persistent link: https://www.econbiz.de/10012521742
Saved in:
28
A comprehensive model to prioritise lean tools for manufacturing industries : a fuzzy FMEA, AHP and QFD-based approach
Kumar, M. Bhuvanesh
;
Parameshwaran, R.
- In:
International journal of services and operations …
37
(
2020
)
2
,
pp. 170-196
Persistent link: https://www.econbiz.de/10012521918
Saved in:
29
Mapping heritage tourism service quality using the Kano model : a case study of Indian tourism
Pandey, Ashutosh
;
Sahu, Rajendra
- In:
International journal of services and operations …
37
(
2020
)
2
,
pp. 264-283
Persistent link: https://www.econbiz.de/10012521924
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30
Die Neubestimmung des öffentlichen und privaten Interesses auf Kapitalmärkten
Abée, Stephan
-
2012
Persistent link: https://www.econbiz.de/10009577838
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31
Konzeption eines Qualitätscontrollings für die stationäre Altenhilfe
Bettig, Uwe
-
2007
Persistent link: https://www.econbiz.de/10003438528
Saved in:
32
Erfolgsfaktoren in den frühen Phasen von industriellen Investitionsprojekten
Seiferlein, Werner
-
2005
Persistent link: https://www.econbiz.de/10003055657
Saved in:
33
Konzeption und Einführungsstrategie eines Ansatzes zur unternehmensumfassenden Qualitätssteigerung : eine empirische Untersuchung
Kammermeier, Ralf
-
2000
Persistent link: https://www.econbiz.de/10001454154
Saved in:
34
Möglichkeiten zur Schließung der Erwartungslücke bei der Prüfung deutscher Konzernabschlüsse : Verbesserung der Konzernrechnungslegung und deren Prüfung im Kontext der Internationa...
Tröller, Lars
-
2000
Persistent link: https://www.econbiz.de/10001421519
Saved in:
35
Qualitätsmanagement in der Bankunternehmung : Ansätze zur Gestaltung, Lenkung und Entwicklung des kritischen Erfolgsfaktors Qualität ; dargestellt am Beispiel des Produktionsbereic...
Ruß, Thorsten
-
1999
Persistent link: https://www.econbiz.de/10000677448
Saved in:
36
Integrierte Qualitäts- und Kostenplanung am Beispiel der Konzeptphase in der Automobilindustrie
Weigand, Andreas
-
1999
Persistent link: https://www.econbiz.de/10000677474
Saved in:
37
Qualitätscontrolling in Unternehmen des Anlagengeschäfts
Voggenreiter, Dietmar
-
1999
Persistent link: https://www.econbiz.de/10000678754
Saved in:
38
Umweltaspekte eines umfassenden Qualitätsmanagements : Konzeption, State of the Art und Umsetzung
Rau, Joachim
-
1999
Persistent link: https://www.econbiz.de/10000665361
Saved in:
39
Wirtschaftlichkeitseffekte eines nach DIN EN ISO 9000 ff. normierten QM-Systems : theoretische Ableitung und kennzahlengestützte Messung an Beispielen der Braubranche
Bischoff, Sven
-
1999
Persistent link: https://www.econbiz.de/10001351543
Saved in:
40
Die Berücksichtigung von Fehlerkosten im Rahmen eines Qualitätskostenmanagements
Romberg, Stefan
-
1999
Persistent link: https://www.econbiz.de/10001377639
Saved in:
41
Der "Menschliche Faktor" als Kern von Organisationsveränderungen : eine Diagnose aus organisationspsychologischer Sicht
Weber, Günter W.
-
1999
Persistent link: https://www.econbiz.de/10001354889
Saved in:
42
Nutzenorientierte Qualitätskostenrechnung : Ansätze zur Erfassung und marktorientierten Schätzung von Qualitätskosten auf Basis der Prozeßkostenrechnung
Graf, Gerald
-
1998
Persistent link: https://www.econbiz.de/10000978565
Saved in:
43
Business reengineering in mittelständischen Unternehmen
Schnabel, Ulrich G.
;
Roos, Alexander W.
-
1998
-
2. überarb. Aufl
Persistent link: https://www.econbiz.de/10000985079
Saved in:
44
Kulturabhängiges Qualitätserleben direkter Kunde-Mitarbeiter-Kommunikation
Mang, Paul
-
1998
Persistent link: https://www.econbiz.de/10000974642
Saved in:
45
Anwendbarkeit von Bootstrapintervallen in der statistischen Zuverlässigkeitssicherung zur Schätzung von Quantilen aus gemischten Lebensdauerverteilungen
Knirsch, Rainer
-
1998
Persistent link: https://www.econbiz.de/10000975820
Saved in:
46
Systemorientiertes Controlling der Erfolgsfaktoren Zeit, Kosten und Qualität auf Basis eines Prozess-Netzplan-Modells (PNM)
Blank, Gregor Stephan
-
1998
Persistent link: https://www.econbiz.de/10000991817
Saved in:
47
Business reengineering in mittelständischen Unternehmen
Schnabel, Ulrich G.
;
Roos, Alexander W.
-
1998
-
2., überarb. Aufl.
Persistent link: https://www.econbiz.de/10012699498
Saved in:
48
Kulturabhängiges Qualitätserleben direkter Kunde-Mitarbeiter-Kommunikation
Mang, Paul
-
1998
Persistent link: https://www.econbiz.de/10012699714
Saved in:
49
Anwendbarkeit von Bootstrapintervallen in der statistischen Zuverlässigkeitssicherung zur Schätzung von Quantilen aus gemischten Lebensdauerverteilungen
Knirsch, Rainer
-
1998
Persistent link: https://www.econbiz.de/10012699719
Saved in:
50
Nutzenorientierte Qualitätskostenrechnung : Ansätze zur Erfassung und marktorientierten Schätzung von Qualitätskosten auf Basis der Prozeßkostenrechnung
Graf, Gerald
-
1998
Persistent link: https://www.econbiz.de/10012699726
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