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Beziehungsmarketing
9
Relationship marketing
9
Customer loyalty
7
Customer satisfaction
7
Kundenzufriedenheit
7
Consumer behaviour
6
Konsumentenverhalten
6
Customer retention
5
Kundenbindung
5
Loyalty
4
Dienstleistungsqualität
3
Satisfaction
3
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Finanzdienstleistung
2
Trust
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Agency theory
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Banking industry
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Betriebliche Wertschöpfung
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CSR image
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Consumer behavior
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Basso, Kenny
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Bucic, Tania
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Chen, Sixing
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Fraering, Martin
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Le Nguyen Hau
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Lee, Richard
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Luu, Ngoc
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Minor, Michael
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Mittal, Banwari
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Ngo, Liem Viet
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Pham Hung Cuong
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The journal of services marketing
Journal of Services Marketing
75
International Journal of Bank Marketing
54
Journal of Consumer Marketing
54
Journal of retailing and consumer services
48
European Journal of Marketing
40
International Journal of Retail & Distribution Management
34
Journal of business research : JBR
29
Journal of Product & Brand Management
25
International Journal of Contemporary Hospitality Management
24
Marketing Intelligence & Planning
24
Strategic Direction
22
SpringerLink / Bücher
20
The service industries journal
17
Journal of hospitality marketing & management
16
Cogent business & management
14
Springer eBook Collection
14
International journal of contemporary hospitality management
13
Journal of Service Management
13
Strategy & Leadership
13
International journal of hospitality management
12
Research
12
Cogent Business & Management
11
Journal of the Academy of Marketing Science
11
Psychology & marketing
11
The TQM journal : the international review of organizational improvement
11
The international journal of bank marketing : IJBM
11
Asia Pacific Journal of Marketing and Logistics
10
Journal of Business & Industrial Marketing
10
Journal of marketing theory and practice
10
Munich Business School - Publications
10
Services marketing quarterly
10
Asia Pacific journal of marketing and logistics
9
International Journal of Quality & Reliability Management
9
Management Decision
9
Munich Business School Working Paper
9
The TQM Journal
9
Journal of strategic marketing
8
Service business
8
The TQM Magazine
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ECONIS (ZBW)
9
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1
Why are customers loyal in sharing-economy services? : a relational benefits perspective
Yang, Shuai
;
Song, Yiping
;
Chen, Sixing
;
Xia, Xin
- In:
The journal of services marketing
31
(
2017
)
1
,
pp. 48-62
Persistent link: https://www.econbiz.de/10011615648
Saved in:
2
Investigating status demotion in hierarchical loyalty programs
Ramaseshan, B.
;
Ouschan, Robyn
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 650-661
Persistent link: https://www.econbiz.de/10011801641
Saved in:
3
Retrospective: why do customers switch? : the dynamics of satisfaction versus loyalty
Mittal, Banwari
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 569-575
Persistent link: https://www.econbiz.de/10011634990
Saved in:
4
Outcome versus process value in service delivery
Luu, Ngoc
;
Le Nguyen Hau
;
Ngo, Liem Viet
;
Bucic, Tania
; …
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 630-642
Persistent link: https://www.econbiz.de/10011635042
Saved in:
5
Antecedents of the client's trust in low- versus high-consequence decisions
Terres, Mellina da Silva
;
Santos, Christiane Pizzutti dos
; …
- In:
The journal of services marketing
29
(
2015
)
1
,
pp. 26-37
Persistent link: https://www.econbiz.de/10010531133
Saved in:
6
Corporate social responsibility and customer loyalty : exploring the role of identification, satisfaction and type of company
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
The journal of services marketing
29
(
2015
)
1
,
pp. 15-25
Persistent link: https://www.econbiz.de/10010531150
Saved in:
7
An agency theory scale for financial services
Tan, Jon Chiew Kwee
;
Lee, Richard
- In:
The journal of services marketing
29
(
2015
)
5
,
pp. 393-405
Persistent link: https://www.econbiz.de/10011387944
Saved in:
8
Beyond loyalty : customer satisfaction, loyalty, and fortitude
Fraering, Martin
;
Minor, Michael
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 334-344
Persistent link: https://www.econbiz.de/10009788843
Saved in:
9
Investigating the impact of resource capabilities on customer loyalty : a structural equation approach for the UK hotels using online ratings
Ramanathan, Usha
;
Ramanathan, Ramakrishnan
- In:
The journal of services marketing
27
(
2013
)
5
,
pp. 404-415
Persistent link: https://www.econbiz.de/10010127928
Saved in:
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