//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
isPartOf:"Client centricity : relationship management in banking"
~isPartOf:"International journal of hospitality management"
~isPartOf:"European journal of marketing : EJM"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer retention"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Customer retention
13
Kundenbindung
11
Consumer behaviour
10
Konsumentenverhalten
10
Beziehungsmarketing
8
Relationship marketing
8
Customer satisfaction
7
Kundenzufriedenheit
7
Brand image
3
Brand management
3
Customer loyalty
3
Markenführung
3
Markenimage
3
Bank marketing
2
Bankmarketing
2
Brand attachment
2
Brand loyalty
2
Corporate Social Responsibility
2
Corporate social responsibility
2
Kundenbindungsprogramm
2
Loyalty program
2
Markentreue
2
Spain
2
Spanien
2
Structural equation model
2
Strukturgleichungsmodell
2
Airbnb
1
Bank
1
Brand
1
Brand experience
1
Brand identification
1
Brand loyalty$
1
Brand satisfaction
1
Brand trust
1
CSR reputation
1
Casino
1
Cognition
1
Comparison
1
Computer-assisted marketing
1
Confidence
1
more ...
less ...
Online availability
All
Undetermined
5
Type of publication
All
Article
13
Type of publication (narrower categories)
All
Article in journal
11
Aufsatz in Zeitschrift
11
Aufsatz im Buch
2
Book section
2
Language
All
English
13
Author
All
Ahn, Jiseon
1
Baloglu, Seyhmus
1
Bijmolt, Tammo H. A.
1
Brunsø, Karen
1
Chaijani, Milad Hooshmand
1
Choe, Ja Young
1
Coussement, Kristof
1
Ferreira, Aristides Isidoro
1
Frey, Dieter
1
Fullerton, Gordon
1
Gamage, Thilini Chathurika
1
Graupmann, Verena
1
Hansen, Håvard
1
Hwang, Eunmin
1
Hwang, Jinsoo
1
Kallmünzer, Andreas
1
Kim, Heather Markham
1
Kim, Jinkyung Jenny
1
Leal, Catarina Correia
1
Melnyk, Valentyna
1
Mostafa Rasoolimanesh, S.
1
Olsen, Svein O.
1
Park, Jungkun
1
Pérez, Andrea
1
Qumsieh-Mussalam, Gretel
1
Rese, Mario
1
Rodríguez del Bosque, Ignacio A.
1
Sallis, James E.
1
Salmones, María del Mar García de los
1
Samuelsen, Bendik M.
1
Shamim, Amjad
1
Tajeddini, Kayhan
1
Tanford, Sarah
1
Tudoran, Ana Alina
1
Ul Hameed, Waseem
1
Verbeke, Willem J. M. I.
1
Wulfhorst, Valerie
1
more ...
less ...
Published in...
All
Client centricity : relationship management in banking
International journal of hospitality management
European journal of marketing : EJM
SpringerLink / Bücher
90
Journal of retailing and consumer services
27
Gabler Edition Wissenschaft
21
Springer eBook Collection / Business and Economics
21
Journal of business research : JBR
18
Research
16
Springer eBook Collection
13
Hamburger Schriften zur Marketingforschung
10
Journal of marketing theory and practice
10
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
10
Schriftenreihe Schwerpunkt Marketing
10
Psychology & marketing
9
Wissenschaftliche Arbeitspapiere / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
9
Asia Pacific journal of marketing and logistics
8
Gabler Research
8
The service industries journal
8
Harvard business review : HBR
7
How to succeed in the digital age : strategies from 17 top managers
7
Journal of consumer behaviour : an international research review
7
Marketing Science
7
Schriften zum innovativen Marketing
7
Wirtschaftswissenschaft
7
Arbeitspapier / Universität Erlangen-Nürnberg, Betriebswirtschaftliches Institut, Lehrstuhl für Marketing
6
Harvard-Business-Manager : das Wissen der Besten
6
International journal of contemporary hospitality management
6
Journal of the Academy of Marketing Science
6
Kundenmanagement & Electronic Commerce
6
Schriftenreihe Schwerpunkt Marketing / Arbeitspapier
6
Schriftenreihe Studien zum Konsumentenverhalten
6
Services marketing quarterly
6
Sport marketing quarterly : preferred journal of the Sport Marketing Association
6
Berichte aus der Betriebswirtschaft
5
Cogent business & management
5
Exploring the rise of fandom in contemporary consumer culture
5
Industrial marketing management : the international journal for industrial and high-tech firms
5
Innovatives Markenmanagement
5
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
5
Management science : journal of the Institute for Operations Research and the Management Sciences
5
more ...
less ...
Source
All
ECONIS (ZBW)
13
Showing
1
-
13
of
13
Sort
Relevance
Date (newest first)
Date (oldest first)
1
How self-gratification and social values shape revisit intention and customer loyalty of Airbnb customers
Tajeddini, Kayhan
;
Gamage, Thilini Chathurika
;
Ul …
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-16
Persistent link: https://www.econbiz.de/10013266150
Saved in:
2
Impacts of cruise industry corporate social responsibility reputation on customers' loyalty : mediating role of trust and identification
Ahn, Jiseon
;
Shamim, Amjad
;
Park, Jungkun
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012425029
Saved in:
3
Human baristas and robot baristas : how does brand experience affect brand satisfaction, brand attitude, brand attachment, and brand loyalty?
Hwang, Jinsoo
;
Choe, Ja Young
;
Kim, Heather Markham
; …
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013327964
Saved in:
4
Should I book another hotel? : the effects of sickness and ethnicity on customer brand loyalty and positive word of mouth
Leal, Catarina Correia
;
Ferreira, Aristides Isidoro
- In:
International journal of hospitality management
91
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012389826
Saved in:
5
Building loyalty through reward programs : the influence of perceptions of fairness and brand attachment
Hwang, Eunmin
;
Baloglu, Seyhmus
;
Tanford, Sarah
- In:
International journal of hospitality management
76
(
2019
)
1
,
pp. 19-28
Persistent link: https://www.econbiz.de/10011981828
Saved in:
6
The effects of introducing and terminating loyalty programs
Melnyk, Valentyna
;
Bijmolt, Tammo H. A.
- In:
European journal of marketing : EJM
49
(
2015
)
3/4
,
pp. 398-419
Persistent link: https://www.econbiz.de/10011309596
Saved in:
7
Measuring the success of customer loyalty activities
Rese, Mario
;
Wulfhorst, Valerie
- In:
Client centricity : relationship management in banking
,
(pp. 91-111)
.
2015
Persistent link: https://www.econbiz.de/10010530631
Saved in:
8
Is persuasion an art or a learnable skill?
Frey, Dieter
;
Graupmann, Verena
- In:
Client centricity : relationship management in banking
,
(pp. 43-72)
.
2015
Persistent link: https://www.econbiz.de/10010530635
Saved in:
9
Improving customer retention management through cost-sensitive learning
Coussement, Kristof
- In:
European journal of marketing : EJM
48
(
2014
)
3/4
,
pp. 477-496
Persistent link: https://www.econbiz.de/10010371318
Saved in:
10
The moderating effect of normative commitment on the service quality-customer retention relationship
Fullerton, Gordon
- In:
European journal of marketing : EJM
48
(
2014
)
3/4
,
pp. 657-673
Persistent link: https://www.econbiz.de/10010371627
Saved in:
11
The moderating effects of need for cognition on drivers of customer loyalty
Hansen, Håvard
;
Samuelsen, Bendik M.
;
Sallis, James E.
- In:
European journal of marketing : EJM
47
(
2013
)
8
,
pp. 1157-1176
Persistent link: https://www.econbiz.de/10009786600
Saved in:
12
Extending the prevalent consumer loyalty modelling : the role of habit strength
Olsen, Svein O.
;
Tudoran, Ana Alina
;
Brunsø, Karen
; …
- In:
European journal of marketing : EJM
47
(
2013
)
1/2
,
pp. 303-323
Persistent link: https://www.econbiz.de/10009718525
Saved in:
13
The effect of corporate associations on consumer behaviour
Pérez, Andrea
;
Salmones, María del Mar García de los
; …
- In:
European journal of marketing : EJM
47
(
2013
)
1/2
,
pp. 218-238
Persistent link: https://www.econbiz.de/10009718536
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->