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~subject:"Customer satisfaction"
~person:"Shahin, Arash"
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Customer satisfaction
Kundenzufriedenheit
20
Dienstleistungsqualität
14
Service quality
14
Quality management
9
Qualitätsmanagement
9
Measurement
6
Messung
6
Beziehungsmarketing
5
Kano model
5
Relationship marketing
5
customer satisfaction
5
Performance measurement
4
Performance-Messung
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Hotel industry
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Hotellerie
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Iran
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2
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Data envelopment analysis
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New product development
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Prioritization
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Product design
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Produktentwicklung
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Produktgestaltung
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TOPSIS
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service
2
service quality dimensions
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AHP approach
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AHP-Verfahren
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Airline
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Analytic network process (ANP)
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Shahin, Arash
Han, Heesup
66
Homburg, Christian
42
Mattila, Anna S.
37
Svensson, Göran
33
Mittal, Vikas
30
Usman, Osly
28
Aksoy, Lerzan
26
Ringle, Christian M.
26
Wong, IpKin Anthony
26
Gil Saura, Irene
25
Prentice, Catherine
25
Prayag, Girish
24
Prybutok, Victor R.
24
Söderlund, Magnus
24
Hyun, Sunghyup Sean
23
Jang, Soocheong
21
Bilgihan, Anil
20
Keiningham, Timothy
20
Sharma, Piyush
20
Evanschitzky, Heiner
19
Lee, Choong-Ki
19
Huber, Frank
18
Balaji, M. S.
17
Loureiro, Sandra Maria Correia
17
Barnes, Donald C.
16
Frank, Björn
16
Gelbrich, Katja
16
Hsu, Maxwell K.
16
Park, Jungkun
16
Roschk, Holger
16
Ryu, Kisang
16
Sirgy, M. Joseph
16
Su, LuJun
16
Verhoef, Peter C.
16
Wieseke, Jan
16
Yi, Youjae
16
Amin, Muslim
15
Bruhn, Manfred
15
Gustafsson, Anders
15
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International journal of productivity and quality management : IJPQM
7
The TQM journal : the international review of organizational improvement
3
International journal of quality & reliability management
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Benchmarking : an international journal ; BIJ
1
International journal of Islamic and Middle Eastern finance and management
1
International journal of services and operations management
1
Journal of management research
1
Measuring business excellence : the journal of organizational performance management
1
The international journal of productivity and performance management
1
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ECONIS (ZBW)
20
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1
Assessing sustainable tourism development through service supply chain process maturity and service quality model
Balouei Jamkhaneh, Hadi
;
Shahin, Reza
;
Shahin, Arash
- In:
The international journal of productivity and …
72
(
2023
)
7
,
pp. 2046-2068
Persistent link: https://www.econbiz.de/10014338872
Saved in:
2
Selecting new products by the revised ideal ratio : a Kano model approach
Shahin, Arash
;
Nourmohammadi, Ali
- In:
The TQM journal : the international review of …
35
(
2023
)
7
,
pp. 2052-2067
Persistent link: https://www.econbiz.de/10014380897
Saved in:
3
Prioritising the needs of high speed internet subscribers using importance performance analysis : the case of Asia-Tech Company in Shiraz
Shahin, Arash
;
Zolfaghari, Samira
- In:
International journal of services and operations management
30
(
2018
)
2
,
pp. 137-150
Persistent link: https://www.econbiz.de/10011886145
Saved in:
4
Studying the conformity level of customer needs and organisation perception using a customer satisfaction index
Mohseni, Nematollah
;
Shekarchizadeh, Ahmadreza
;
Shahin, …
- In:
International journal of productivity and quality …
32
(
2021
)
2
,
pp. 246-264
Persistent link: https://www.econbiz.de/10012516449
Saved in:
5
A comparative study of ordinary and fastidious customers' priorities in service quality dimensions
Dabestani, Reza
;
Shahin, Arash
;
Shirouyehzad, Hadi
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 331-350
Persistent link: https://www.econbiz.de/10011723613
Saved in:
6
Comparative analysis of the viewpoints of customers, employees and managers based on the developed model of service quality gaps : with a case study in the travel agents at the cen...
Shahin, Arash
;
Mahdavi, Zahra
;
Shahmohammadi, Faramarz
- In:
International journal of productivity and quality …
21
(
2017
)
1
,
pp. 97-111
Persistent link: https://www.econbiz.de/10011748583
Saved in:
7
Classifying customer requirements using Kano model and Kano map : the case of hospital services
Shahin, Arash
;
Akasheh, Sajad
- In:
International journal of productivity and quality …
21
(
2017
)
4
,
pp. 500-515
Persistent link: https://www.econbiz.de/10011816880
Saved in:
8
Developing a model for classifying employee behaviour based on job satisfaction and loyalty using gap analysis and loyalty matrix with a case study in the gas industry
Goujani, Afshin Jahanbazi
;
Shahin, Arash
;
Isfahani, Ali Nasr
- In:
International journal of productivity and quality …
27
(
2019
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10012054879
Saved in:
9
TRIZ and the Kano model : proposing an integrated approach for improving product quality according to customer needs
Shahin, Arash
;
Abedi, Saeed
;
Ranjbar, Mohammad Javad
; …
- In:
International journal of productivity and quality …
20
(
2017
)
3
,
pp. 392-404
Persistent link: https://www.econbiz.de/10011751097
Saved in:
10
Evaluation and prioritization of service quality dimensions based on gap analysis with analytic network process
Dabestani, Reza
;
Shahin, Arash
;
Saljoughian, Mohammad
- In:
International journal of quality & reliability management
34
(
2017
)
4
,
pp. 530-548
Persistent link: https://www.econbiz.de/10011704863
Saved in:
11
Revising satisfaction and dissatisfaction indexes of the Kano model by reclassifying indifference requirements : a case study of the presidential elections
Shahin, Arash
;
Mohammadi, Somaye
;
Harsij, Hossein
; …
- In:
The TQM journal : the international review of …
29
(
2017
)
1
,
pp. 37-54
Persistent link: https://www.econbiz.de/10011648831
Saved in:
12
Importance-performance analysis of service quality dimensions for the customer groups segmented by DEA : the case of four star hotels
Dabestani, Reza
;
Shahin, Arash
;
Saljoughian, Mohammad
; …
- In:
International journal of quality & reliability management
33
(
2016
)
2
,
pp. 160-177
Persistent link: https://www.econbiz.de/10011459948
Saved in:
13
Infrastructure and core QM, human resource results and customer satisfaction : the case of Iranian auto-industry part suppliers
Yazdani, Bita
;
Attafar, Ali
;
Shahin, Arash
; …
- In:
International journal of productivity and quality …
18
(
2016
)
1
,
pp. 78-98
Persistent link: https://www.econbiz.de/10011577580
Saved in:
14
Developing House of Quality by integrating top roof and side roof matrices and service TRIZ with a case study in banking services
Shahin, Arash
;
Iraj, Elham Bagheri
;
Shahrestani, …
- In:
The TQM journal : the international review of …
28
(
2016
)
4
,
pp. 597-612
Persistent link: https://www.econbiz.de/10011584562
Saved in:
15
Developing the Kano model by service quality robust design : an integrative approach
Shahin, Arash
;
Janatyan, Nasibeh
- In:
International journal of productivity and quality …
16
(
2015
)
4
,
pp. 373-389
Persistent link: https://www.econbiz.de/10011458749
Saved in:
16
Estimating customer lifetime value for new product development based on the Kano model with a case study in automobile industry
Shahin, Arash
;
Shahiverdi, Somayeh Mohammadi
- In:
Benchmarking : an international journal ; BIJ
22
(
2015
)
5
,
pp. 857-873
Persistent link: https://www.econbiz.de/10011401430
Saved in:
17
EFQMQual : evaluating the implementation of the European quality award based on the concepts of model of service quality gaps and ServQual approach
Shahin, Arash
;
Balouei Jamkhaneh, Hadi
;
Hosseini …
- In:
Measuring business excellence : the journal of …
18
(
2014
)
3
,
pp. 38-56
Persistent link: https://www.econbiz.de/10010417499
Saved in:
18
Examining the relationship between branding and customers' attitudes toward banking services : empirical evidence from Iran
Reza Jalilvand, Mohammad Reza
;
Shahin, Arash
;
Vosta, …
- In:
International journal of Islamic and Middle Eastern …
7
(
2014
)
2
,
pp. 214-227
Persistent link: https://www.econbiz.de/10011335125
Saved in:
19
Service quality gaps & Six Sigma
Dehghan, Ali
;
Shahin, Arash
;
Zenouzi, Bahman
- In:
Journal of management research
4
(
2012
)
1
,
pp. 1-11
Persistent link: https://www.econbiz.de/10009725902
Saved in:
20
Kano model : a dynamic approach for classifying and prioritising requirements of airline travellers with three case studies on international airlines
Shahin, Arash
;
Zairi, Mohamed
- In:
Total quality management & business excellence : an …
20
(
2009
)
9/10
,
pp. 1003-1028
Persistent link: https://www.econbiz.de/10003921608
Saved in:
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