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~isPartOf:"Mit Dienstleistungen die Zukunft gestalten : [Impulse aus Forschung und Praxis] ; Beiträge der 8. Dienstleistungstagung des BMBF"
~isPartOf:"An introduction to industrial service design"
~isPartOf:"Innovating for trust"
~isPartOf:"Journal of service research"
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Dienstleistungsinnovation
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Service innovation
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Mit Dienstleistungen die Zukunft gestalten : [Impulse aus Forschung und Praxis] ; Beiträge der 8. Dienstleistungstagung des BMBF
An introduction to industrial service design
Innovating for trust
Journal of service research
SpringerLink / Bücher
34
The service industries journal
19
Journal of business research : JBR
17
Designing for service : key issues and new directions
16
Research
13
Service innovation : novel ways of creating value in actor systems
13
Research methods in service innovation
12
Innovating in practice : perspectives and experiences
11
Service business model innovation in the healthcare and hospital management : models, strategies, tools
11
Journal of service management
9
Industrial marketing management : the international journal for industrial and high-tech firms
8
International journal of services technology and management
8
Journal of service research : JSR
8
Springer eBook Collection
8
The journal of business & industrial marketing
8
Service Engineering internationaler Dienstleistungen : [services made in Germany]
7
The journal of product innovation management : an international publication of the Product Development & Management Association
7
Public management review
6
Forum Dienstleistungsmanagement
5
Handbook of service science ; [Vol. 1]
5
Service business
5
Service design and delivery
5
Springer eBook Collection / Business and Management
5
The journal of services marketing
5
Edward Elgar E-Book Archive
4
European review of service economics and management
4
Geschäftsmodelle - Wertschöpfung - Transformation
4
International journal of contemporary hospitality management
4
Journal of open innovation : technology, market, and complexity
4
Service Science: Research and Innovations in the Service Economy
4
Service science, management and engineering : education for the 21st Century
4
Creativity and innovation management
3
Dienstleistungsmodellierung 2010 : interdisziplinäre Konzepte und Anwendungsszenarien ; [die Tagung fand am 24. März 2010 an der Alpen-Adria-Universität Klagenfurt, Österreich, im Rahmen der Konferenz "Modellierung 2010" statt]
3
Dienstleistungsmodellierung : Methoden, Werkzeuge und Branchenlösungen
3
Driving service productivity : value-creation through innovation
3
ERIM report series research in management
3
HMD : Praxis der Wirtschaftsinformatik
3
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ECONIS (ZBW)
33
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1
Conceptualizing services and service innovation : a practice theory study of the Swedish music market
Skålén, Per
;
Gummerus, Johanna
- In:
Journal of service research
26
(
2023
)
1
,
pp. 83-102
Persistent link: https://www.econbiz.de/10014246196
Saved in:
2
Using information-seeking argument mining to improve service
Skiera, Bernd
;
Yan, Shunyao
;
Daxenberger, Johannes
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 537-548
Persistent link: https://www.econbiz.de/10013395994
Saved in:
3
Service ecosystem design : propositions, process model, and future research agenda
Vink, Josina
;
Koskela-Huotari, Kaisa
;
Tronvoll, Bård
; …
- In:
Journal of service research
24
(
2021
)
2
,
pp. 168-186
Persistent link: https://www.econbiz.de/10012522519
Saved in:
4
Service innovation : a new conceptualization and path forward
Gustafsson, Anders
;
Snyder, Hannah
;
Witell, Lars
- In:
Journal of service research
23
(
2020
)
2
,
pp. 111-115
Persistent link: https://www.econbiz.de/10012216495
Saved in:
5
The trajectory touchpoint technique : a deep dive methodology for service innovation
Sudbury-Riley, Lynn
;
Hunter-Jones, Philippa
;
Al-Abdin, Ahmed
- In:
Journal of service research
23
(
2020
)
2
,
pp. 229-251
Persistent link: https://www.econbiz.de/10012216648
Saved in:
6
Materialising contexts through design for service narratives
Wetter Edman, Katarina
- In:
An introduction to industrial service design
,
(pp. 35-43)
.
2017
Persistent link: https://www.econbiz.de/10011582199
Saved in:
7
Service design at scale
Geuy, Bernadette
- In:
An introduction to industrial service design
,
(pp. 44-52)
.
2017
Persistent link: https://www.econbiz.de/10011582201
Saved in:
8
Industrial service design in China
Gao, Bo
;
Tempesta, Gabriele
- In:
An introduction to industrial service design
,
(pp. 53-60)
.
2017
Persistent link: https://www.econbiz.de/10011582208
Saved in:
9
New eyes on value creation : case study : Tetra Pak
Gabrielsson, Marcus
;
Orebäck, Malin
- In:
An introduction to industrial service design
,
(pp. 63-68)
.
2017
Persistent link: https://www.econbiz.de/10011582209
Saved in:
10
Service innovation at Volkswagen : putting services into the core of the business
Recchia, Marianna
;
Kleeberger, Julia
- In:
An introduction to industrial service design
,
(pp. 69-74)
.
2017
Persistent link: https://www.econbiz.de/10011582212
Saved in:
11
Co-design of change : why changing what people do should be the key ingredient in service design
Rönnholm, Reima
- In:
An introduction to industrial service design
,
(pp. 83-90)
.
2017
Persistent link: https://www.econbiz.de/10011582216
Saved in:
12
Introducing design thinking to large, technology-oriented companies
Mäkelä, Marjukka
- In:
An introduction to industrial service design
,
(pp. 91-96)
.
2017
Persistent link: https://www.econbiz.de/10011582218
Saved in:
13
How service design thinking empowers the evolution of corporate human resources
Oosterom, Arne van
;
Steckiw, Michal
;
Martini, Adolfo
- In:
An introduction to industrial service design
,
(pp. 97-101)
.
2017
Persistent link: https://www.econbiz.de/10011582221
Saved in:
14
A heuristic to increase the innovativeness potential of groups
Manhaes, Mauricio
- In:
An introduction to industrial service design
,
(pp. 105-109)
.
2017
Persistent link: https://www.econbiz.de/10011582222
Saved in:
15
What happens before service design?
Bello, Paula
- In:
An introduction to industrial service design
,
(pp. 110-116)
.
2017
Persistent link: https://www.econbiz.de/10011582225
Saved in:
16
Designing a service-dominant business model in the industrial context
Ojasalo, Katri
- In:
An introduction to industrial service design
,
(pp. 117-123)
.
2017
Persistent link: https://www.econbiz.de/10011582226
Saved in:
17
The SINCO lab concept : agile technology-aided experience prototyping toolkit
Rontti, Simo
- In:
An introduction to industrial service design
,
(pp. 124-129)
.
2017
Persistent link: https://www.econbiz.de/10011582228
Saved in:
18
The design impact chart : a tool for scoping your service design project
Widmark, Erik
;
Nissar, Susanna
- In:
An introduction to industrial service design
,
(pp. 130-134)
.
2017
Persistent link: https://www.econbiz.de/10011582236
Saved in:
19
Video in service design
Tikkanen, Heikki
;
Jylkas, Titta
;
Jeminen, Jaana
; …
- In:
An introduction to industrial service design
,
(pp. 135-139)
.
2017
Persistent link: https://www.econbiz.de/10011582238
Saved in:
20
Trust and service innovation
Skard, Siv E. Rosendahl
- In:
Innovating for trust
,
(pp. 17-30)
.
2017
Persistent link: https://www.econbiz.de/10011707028
Saved in:
21
Trust, risk and self-service technologies : suggestions for future research
Nysveen, Herbjørn
;
Skard, Siv E. Rosendahl
- In:
Innovating for trust
,
(pp. 31-47)
.
2017
Persistent link: https://www.econbiz.de/10011707032
Saved in:
22
Digital risk and customers' acceptance of self-service innovations : the role of online benefits and corporate trustworthiness
Skard, Siv E. Rosendahl
;
Nysveen, Herbjørn
- In:
Innovating for trust
,
(pp. 48-60)
.
2017
Persistent link: https://www.econbiz.de/10011707034
Saved in:
23
Trust in the future : futures thinking as a capability for service innovation
Grönquist, Daniel Nordstad
- In:
Innovating for trust
,
(pp. 65-77)
.
2017
Persistent link: https://www.econbiz.de/10011707046
Saved in:
24
Transforming towards innovative culture by using customer-centric scenarios and service concepts
Yttri, Birgitte
;
Fjuk, Annita
;
Grönquist, Daniel Nordstad
- In:
Innovating for trust
,
(pp. 78-93)
.
2017
Persistent link: https://www.econbiz.de/10011707105
Saved in:
25
Business model innovation in the retail industry : a service system perspective
Pedersen, Per Egil
;
Solem, Birgit Apenes
;
Bentsen, Kristin
- In:
Innovating for trust
,
(pp. 131-144)
.
2017
Persistent link: https://www.econbiz.de/10011707162
Saved in:
26
Service design thinking
Clatworthy, Simon
- In:
Innovating for trust
,
(pp. 167-182)
.
2017
Persistent link: https://www.econbiz.de/10011707177
Saved in:
27
Prototyping for trust
Blomkvist, Johan
- In:
Innovating for trust
,
(pp. 217-229)
.
2017
Persistent link: https://www.econbiz.de/10011707186
Saved in:
28
From participatory design to co-creation
Følstad, Asbjørn
- In:
Innovating for trust
,
(pp. 247-260)
.
2017
Persistent link: https://www.econbiz.de/10011707193
Saved in:
29
Crowdsourcing for innovation : companies as trustees
Lüders, Marika
- In:
Innovating for trust
,
(pp. 261-274)
.
2017
Persistent link: https://www.econbiz.de/10011707196
Saved in:
30
Co-creation for innovation : why do customers get involved?
Chasanidou, Dimitra
;
Karahasanović, Amela
- In:
Innovating for trust
,
(pp. 275-292)
.
2017
Persistent link: https://www.econbiz.de/10011707211
Saved in:
31
Unternehmen lernen von Unternehmen : in kleinen und mittleren Unternehmen Dienstleistungen systematisch entwickeln
Strina, Giuseppe
;
Heinen, Ewald
;
Kuiper, Kristina
- In:
Mit Dienstleistungen die Zukunft gestalten : [Impulse …
,
(pp. 63-72)
.
2011
Persistent link: https://www.econbiz.de/10008903860
Saved in:
32
Von der formalen Modellierung zur Simulation
Böttcher, Martin
;
Fähnrich, Klaus-Peter
- In:
Mit Dienstleistungen die Zukunft gestalten : [Impulse …
,
(pp. 319-324)
.
2011
Persistent link: https://www.econbiz.de/10008904239
Saved in:
33
Engineering hybrider Leistungsbündel
Meier, Horst
- In:
Mit Dienstleistungen die Zukunft gestalten : [Impulse …
,
(pp. 265-273)
.
2011
Persistent link: https://www.econbiz.de/10008904254
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