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isPartOf:"Schriften zum Produktionsmanagement"
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Dienstleistungssektor
42
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18
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18
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13
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12
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7
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2
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2
Mangleburg, Tamara
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Universität Kaiserslautern / Lehrstuhl für Produktionswirtschaft
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Dienstleistungskolloquium <10, 2010, Stuttgart-Hohenheim>
1
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Schriften zum Produktionsmanagement
Services marketing quarterly
The service industries journal
267
Journal of business research : JBR
91
The journal of services marketing
85
SpringerLink / Bücher
75
Service business
61
International journal of production economics
58
Journal of service management
58
Industrial marketing management : the international journal for industrial and high-tech firms
51
Journal of service research : JSR
51
Journal of retailing and consumer services
45
International journal of services technology and management
42
Structural change and economic dynamics : SC+ED
38
NBER working paper series
35
Discussion paper
34
International journal of services and operations management
33
Regional studies
33
European journal of operational research : EJOR
30
International journal of hospitality management
30
The journal of business & industrial marketing
30
Policy research working paper : WPS
29
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
29
ifo Schnelldienst
29
Ifo Schnelldienst
27
Journal of service research
27
Research policy : policy, management and economic studies of science, technology and innovation
27
ZEW discussion papers
27
Discussion paper / Centre for Economic Policy Research
25
International journal of innovation management
25
NBER Working Paper
25
Springer eBook Collection
25
The international journal of human resource management
25
Discussion paper series / IZA
24
Economics of innovation and new technology
24
Technological forecasting & social change : an international journal
24
Working paper
24
World Bank Policy Research Working Paper
24
International journal of services, economics and management
23
Working paper / National Bureau of Economic Research, Inc.
23
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
22
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ECONIS (ZBW)
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1
Influence of dysfunctional customer behavior on depersonalization and service sabotage in the service industry
Lee, Kangcheol
;
Gong, Taeshik
- In:
Services marketing quarterly
44
(
2023
)
4
,
pp. 309-329
Persistent link: https://www.econbiz.de/10014418079
Saved in:
2
Service orientation and innovation results : theoretical development based on service-dominant logic
Finoti, Lucas
;
Bonfim, Leandro Rodrigo Canto
;
Didonet, …
- In:
Services marketing quarterly
43
(
2022
)
4
,
pp. 389-403
Persistent link: https://www.econbiz.de/10013416987
Saved in:
3
Really new services : perceived risk and adoption intentions
Savas-Hall, Selen
;
Koku, Paul Sergius
;
Mangleburg, Tamara
- In:
Services marketing quarterly
43
(
2022
)
4
,
pp. 485-503
Persistent link: https://www.econbiz.de/10013416992
Saved in:
4
Service provider hesitation in credence services : the importance of customer expectations?
Fuller, Rachel
;
Pervan, Simon
;
Kunstler, Breanne
; …
- In:
Services marketing quarterly
43
(
2022
)
4
,
pp. 504-519
Persistent link: https://www.econbiz.de/10013416993
Saved in:
5
What are these strange things called emotions? : an analysis of service interactions in the funeral industry : issues, implications, and future research directions
Korai, Bernard
;
Ouellet, Claudine
;
Cloutier, Jacinthe
- In:
Services marketing quarterly
43
(
2022
)
2
,
pp. 183-205
Persistent link: https://www.econbiz.de/10013178032
Saved in:
6
The roles of workplace friendship and supervisory interactional justice in the relationship between workplace envy and service outcomes
Randhawa, Praneet
;
Lee, Hannah S.
- In:
Services marketing quarterly
42
(
2021
)
1/2
,
pp. 20-37
Persistent link: https://www.econbiz.de/10012607281
Saved in:
7
The influence of service brand perceptions and ideals on consumption intentions
Sciulli, Lisa M.
;
Bebko, Charlene
- In:
Services marketing quarterly
42
(
2021
)
1/2
,
pp. 38-56
Persistent link: https://www.econbiz.de/10012607282
Saved in:
8
Consumers' perception of service newness and its marketing implications
Savas-Hall, Selen
;
Koku, P. Sergius
;
Mangleburg, Tamara
- In:
Services marketing quarterly
41
(
2020
)
1
,
pp. 35-48
Persistent link: https://www.econbiz.de/10012179200
Saved in:
9
Effects of healthcare service provider's organizational socialization and support on patients' well-being
Rahman, Arafat
;
Björk, Peter
;
Ravald, Annika
- In:
Services marketing quarterly
41
(
2020
)
2
,
pp. 105-123
Persistent link: https://www.econbiz.de/10012256933
Saved in:
10
Service productivity, satisfaction, and the impact on service firm performance
Rew, Dongjun
;
Siguaw, Judy A.
;
Sheng, Xiaojing
- In:
Services marketing quarterly
41
(
2020
)
4
,
pp. 344-357
Persistent link: https://www.econbiz.de/10012607279
Saved in:
11
Hospital servicescape design for inpatient wellbeing
Hamed, Sara
;
El-Bassiouny, Noha
;
Ternès, Anabel
- In:
Services marketing quarterly
40
(
2019
)
1
,
pp. 1-32
Persistent link: https://www.econbiz.de/10012179153
Saved in:
12
The strategy of combining products and services : a literature review
Gurtu, Amulya
- In:
Services marketing quarterly
40
(
2019
)
1
,
pp. 82-106
Persistent link: https://www.econbiz.de/10012179159
Saved in:
13
Service research in Asia : research paradigm and productivity
Vashishth, Abhishek
;
Chakraborty, Ayon
- In:
Services marketing quarterly
40
(
2019
)
4
,
pp. 285-300
Persistent link: https://www.econbiz.de/10012179187
Saved in:
14
International marketing of services and developing countries
Oyewole, Philemon
- In:
Services marketing quarterly
39
(
2018
)
2
,
pp. 79-91
Persistent link: https://www.econbiz.de/10011859499
Saved in:
15
Examination of credence and noncredence service advertisement strategies in the United States and India
Utkarsh
- In:
Services marketing quarterly
39
(
2018
)
3
,
pp. 240-259
Persistent link: https://www.econbiz.de/10011940199
Saved in:
16
Is "proof" the eighth "P" of service? : a conceptual model and propositions
Moorthi, Y. L. R.
;
Roy, Subhadip
- In:
Services marketing quarterly
38
(
2017
)
4
,
pp. 213-225
Persistent link: https://www.econbiz.de/10011798684
Saved in:
17
Differences in advertising strategies of service marketers : a content analysis
Utkarsh
;
Maurya, Harshit
;
Medhavi, Sanjay
- In:
Services marketing quarterly
37
(
2016
)
2
,
pp. 109-124
Persistent link: https://www.econbiz.de/10011486834
Saved in:
18
The "I love o hate them" relationships with cell phone service providers : the role of customer inertia and anger
Carter, Leanne
;
Gray, David
;
D'Alessandro, Steven
; …
- In:
Services marketing quarterly
37
(
2016
)
4
,
pp. 225-240
Persistent link: https://www.econbiz.de/10011628463
Saved in:
19
Are moderators of the customer satisfaction-repurchase intention relationship contingent on the service category? : an exploratory investigation
Leisen Pollack, Birgit
- In:
Services marketing quarterly
36
(
2015
)
4
,
pp. 335-351
Persistent link: https://www.econbiz.de/10011398042
Saved in:
20
Service orientation in delivery : perspectives from employees, customers, and managers
Frimpong, Kwabena
- In:
Services marketing quarterly
35
(
2014
)
1
,
pp. 54-67
Persistent link: https://www.econbiz.de/10010346092
Saved in:
21
The role of friendship in relationship marketing, investigated in the retail service industries
Ahn, Jinwoo
;
Ock, Jungwon
;
Greene, Henry
;
Rho, Taeseok
- In:
Services marketing quarterly
35
(
2014
)
3
,
pp. 206-221
Persistent link: https://www.econbiz.de/10010401582
Saved in:
22
Marketing services globally : a fourfold typology
Kesavan, Ram
;
Mascarenhas, Oswald
;
Bernacchi, Michael
; …
- In:
Services marketing quarterly
35
(
2014
)
3
,
pp. 187-205
Persistent link: https://www.econbiz.de/10010401584
Saved in:
23
The role of relationships in service failure : a cross-cultural study : United States, China, and Korea
Suh, Munshik
;
Greene, Henry
;
Rho, Taeseok
;
Qi, Qin
- In:
Services marketing quarterly
34
(
2013
)
3
,
pp. 191-204
Persistent link: https://www.econbiz.de/10009778530
Saved in:
24
Satisfaction and customer loyalty link : the moderating role of service locus of control
Leisen Pollack, Birgit
- In:
Services marketing quarterly
34
(
2013
)
1
,
pp. 18-33
Persistent link: https://www.econbiz.de/10009726522
Saved in:
25
The CCP scale : measuring customer co-production of services
Zolfagharian, Mohammad Ali
;
Sheng, Xiaojing
- In:
Services marketing quarterly
33
(
2012
)
3
,
pp. 211-229
Persistent link: https://www.econbiz.de/10009583091
Saved in:
26
Zehntes Dienstleistungskolloquium am 29.10.2010 an der Universität Hohenheim
Corsten, Hans
(
ed.
)
-
Dienstleistungskolloquium <10, 2010, Stuttgart-Hohenheim>
-
2011
Persistent link: https://www.econbiz.de/10013419568
Saved in:
27
An exploratory study of foreigners' perceptions of encounters with local authorities and service providers in France and Sweden
Hultén, Peter
- In:
Services marketing quarterly
31
(
2010
)
1
,
pp. 27-49
Persistent link: https://www.econbiz.de/10003953041
Saved in:
28
Work-life balance perspectives of marketing professionals in Generation Y
Smith, Katherine T.
- In:
Services marketing quarterly
31
(
2010
)
4
,
pp. 434-447
Persistent link: https://www.econbiz.de/10008729065
Saved in:
29
An exploratory study of the application of internal marketing in professional service organizations
Snell, Lan
;
White, Lesley
- In:
Services marketing quarterly
30
(
2009
)
3
,
pp. 195-211
Persistent link: https://www.econbiz.de/10003865576
Saved in:
30
Flexibility-oriented design of service output : an analysis based on production theory
Corsten, Hans
;
Gössinger, Ralf
-
2004
Persistent link: https://www.econbiz.de/10013419515
Saved in:
31
Dienstleistungsvereinbarungsprozesse : Entwurf eines Modells auf der Grundlage einer eigenschaftsorientierten Produktionstheorie
Corsten, Hans
;
Gössinger, Ralf
;
Karls, Jochen
-
2004
Persistent link: https://www.econbiz.de/10013419520
Saved in:
32
Wettbewerbsstrategische Grundorientierungen für Dienstleistungsunternehmungen : Entwurf und Konkretisierung eines integrativen Konzeptes
Corsten, Hans
-
2004
Persistent link: https://www.econbiz.de/10013419521
Saved in:
33
Konzeptionelle und methodische Überlegungen zu einem Controlling für Dienstleistungen
Corsten, Hans
;
Gössinger, Ralf
-
2003
Persistent link: https://www.econbiz.de/10013419506
Saved in:
34
Output-Flexibilität von Dienstleistungen : verallgemeinerte produktionstheoretische Analyse
Corsten, Hans
;
Gössinger, Ralf
-
2003
Persistent link: https://www.econbiz.de/10013419573
Saved in:
35
A model of output of the final combination in services based on production theory
Gössinger, Ralf
-
2002
Persistent link: https://www.econbiz.de/10013419504
Saved in:
36
Produktionstheoretische Modellierung des Dienstleistungs-Output der Endkombination
Gössinger, Ralf
-
2002
Persistent link: https://www.econbiz.de/10013419505
Saved in:
37
Interaktion in der Dienstleistungsproduktion als Ansatzpunkt eines Kapazitätsmanagement
Corsten, Hans
;
Stuhlmann, Stephan
-
2000
Persistent link: https://www.econbiz.de/10013419478
Saved in:
38
Der Integrationsgrad als Gestaltungsparameter der Dienstleistungsproduktion
Corsten, Hans
-
1998
Persistent link: https://www.econbiz.de/10013420163
Saved in:
39
Capacity management in service organisations : conceptual frame and managerial implications
Corsten, Hans
-
1997
Persistent link: https://www.econbiz.de/10013420061
Saved in:
40
Rationalisierungsmanagement in Dienstleistungsunternehmungen
Corsten, Hans
-
1996
Persistent link: https://www.econbiz.de/10013420051
Saved in:
41
Konzeptioneller Rahmen und Ansatzpunkte für ein Kapazitätsmanagement in Dienstleistungsunternehmungen
Corsten, Hans
-
1996
Persistent link: https://www.econbiz.de/10013420054
Saved in:
42
Chaostheoretische Überlegungen zur Dienstleistungsproduktion
Corsten, Hans
-
1996
Persistent link: https://www.econbiz.de/10013420056
Saved in:
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