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type_genre:"Article in journal"
~subject:"Service quality"
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International journal of hospitality management
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1
The service sector in the classical world : focus on entertainment and well-being
Bröchner, Jan
- In:
International journal of quality and service sciences
15
(
2023
)
5
,
pp. 1-14
Persistent link: https://www.econbiz.de/10014456732
Saved in:
2
Visitor satisfaction of Zoo tourism in Ghana
Agyeman, Yaw Boakye
;
Asebah, Paul
- In:
Tourism planning & development
20
(
2023
)
6
,
pp. 1140-1159
Persistent link: https://www.econbiz.de/10014393328
Saved in:
3
Theme park hotel experience, experiential satisfaction and behavioral intention : examination of visitors' experiences
Akel, Gökhan
;
Çakır, Engin
- In:
Journal of hospitality and tourism insights
6
(
2023
)
3
,
pp. 1419-1440
Persistent link: https://www.econbiz.de/10014364022
Saved in:
4
Analysing the influence of websites quality and content on leisure travellers star category hotel selection in the state of Uttar Pradesh
Dambhare, Ankit
;
Rana, Varinder Singh
- In:
International journal of Indian culture and business …
28
(
2023
)
1
,
pp. 24-56
Persistent link: https://www.econbiz.de/10014316404
Saved in:
5
Service quality benchmarking of amusement parks using a hybrid approach
James, Ajith Tom
- In:
International journal of quality & reliability management
39
(
2022
)
4
,
pp. 1000-1019
Persistent link: https://www.econbiz.de/10013169515
Saved in:
6
An empirical investigation of the impact of service experience on emotions, satisfaction and loyalty for theme park visitors
Ittamalla, Rajesh
;
Kumar, Daruri Venkata Srinivas
- In:
International journal of business excellence : IJBEX
26
(
2022
)
4
,
pp. 477-497
Persistent link: https://www.econbiz.de/10013198333
Saved in:
7
The effect of tourism quality and memorable tourist experience on the satisfaction and revisit willingness of tourists to a tourism and leisure town
Gao, Huina
;
Liu, Chun
;
Qiu, Anqi
;
Wang, Yujia
;
Gao, Huicai
- In:
International journal of leisure and tourism marketing …
7
(
2022
)
4
,
pp. 325-348
Persistent link: https://www.econbiz.de/10014318731
Saved in:
8
Marketing mix elements and customer service satisfaction : empirical evidence in the Malaysia edutainment theme park industry
Mohd. Haniff Jedin
;
Balachandran, Indra
- In:
Services marketing quarterly
42
(
2021
)
1/2
,
pp. 93-107
Persistent link: https://www.econbiz.de/10012607285
Saved in:
9
Service encounter value and online engagement behaviors
Zhang, Tingting
;
Zhang, Pei
;
Lu, Lu
- In:
International journal of hospitality management
85
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012241352
Saved in:
10
Customer emotions minute by minute : how guests experience different emotions within the same service environment
Torres, Edwin N.
;
Wei, Wei
;
Hua, Nan
;
Chen, Po-Ju
- In:
International journal of hospitality management
77
(
2019
),
pp. 128-138
Persistent link: https://www.econbiz.de/10011988465
Saved in:
11
The relationships between the factors affecting perceived service quality, satisfaction and behavioral intentions among theme park visitors
Başarangil, İlke
- In:
Tourism and hospitality research : the surrey quarterly …
18
(
2018
)
4
,
pp. 415-428
Persistent link: https://www.econbiz.de/10011976112
Saved in:
12
Retrospective: the importance of servicescapes in leisure service settings
Wakefield, Kirk L.
;
Blodgett, Jeffrey
- In:
The journal of services marketing
30
(
2016
)
7
,
pp. 686-691
Persistent link: https://www.econbiz.de/10011590914
Saved in:
13
Measurement of visitors' satisfaction with public zoos in Korea using importance-performance analysis
Lee, Hyung-Sook
- In:
Tourism management : research, policies, practice
47
(
2015
),
pp. 251-260
Persistent link: https://www.econbiz.de/10010499449
Saved in:
14
How in-store educational and entertaining events influence shopper satisfaction
Sands, Sean
;
Oppewal, Harmen
;
Beverland, Michael
- In:
Journal of retailing and consumer services
23
(
2015
),
pp. 9-20
Persistent link: https://www.econbiz.de/10010503939
Saved in:
15
Servicescape elements, customer predispositions and service experience : the case of theme park visitors
Dong, Ping
;
Siu, Noel Yee-Man
- In:
Tourism management : research, policies, practice
36
(
2013
),
pp. 541-551
Persistent link: https://www.econbiz.de/10009736141
Saved in:
16
Absorptive capacity and market orientation in public service provision
Hodgkinson, Ian Richard
;
Hughes, Paul
;
Hughes, Matthew
- In:
Journal of strategic marketing
20
(
2012
)
3
,
pp. 211-229
Persistent link: https://www.econbiz.de/10009575427
Saved in:
17
THEMEQUAL : adapting the SERVQUAL scale to theme park services ; a case of Hong Kong Disneyland
Tsang, Nelson K. F.
;
Lee, Louisa Y. S.
;
Wong, Alan
; …
- In:
Journal of travel and tourism marketing
29
(
2012
)
5/6
,
pp. 416-429
Persistent link: https://www.econbiz.de/10009626889
Saved in:
18
Re-examining the deployment of market orientation in the public leisure sector
Hodgkinson, Ian R.
;
Hughes, Paul
;
Hughes, Matthew
- In:
Journal of marketing management : MM
28
(
2012
)
11/12
,
pp. 1249-1269
Persistent link: https://www.econbiz.de/10009702007
Saved in:
19
Corporate image in the leisure services sector
Minkiewicz, Joanna
;
Evans, Jody
;
Bridson, Kerrie
; …
- In:
The journal of services marketing
25
(
2011
)
3
,
pp. 190-201
Persistent link: https://www.econbiz.de/10009230974
Saved in:
20
From Mickey Mouse to Max and Cheese : enhancing user experience for the family market
Agate, Sarah Taylor
;
Williams, Joel E.
;
Barrett, Nate
- In:
International journal of business innovation and research
5
(
2011
)
4
,
pp. 338-358
Persistent link: https://www.econbiz.de/10009389015
Saved in:
21
The theory of attractive quality and experience offerings
Högström, Claes
- In:
The TQM journal : the international review of …
23
(
2011
)
2
,
pp. 111-127
Persistent link: https://www.econbiz.de/10008938679
Saved in:
22
A re-examination of the antecedents and impact of customer participation in service
Wu, Cedric Hsi-jui
- In:
The service industries journal
31
(
2011
)
5/6
,
pp. 863-876
Persistent link: https://www.econbiz.de/10009127886
Saved in:
23
Determining improvement priorities of public leisure facilities be revised Importance-Performance Analysis
Hsu, Hui-hsien
;
Lin, Chi-fan
;
Liu, Yi-de
- In:
International journal of services and operations management
8
(
2011
)
4
,
pp. 471-486
Persistent link: https://www.econbiz.de/10009153473
Saved in:
24
Examining casino service quality in the Asian Las Vegas : an alternative approach
Wong, IpKin Anthony
;
Fong, Veronica Hoi In
- In:
Journal of hospitality marketing & management
19
(
2010
)
8
,
pp. 842-865
Persistent link: https://www.econbiz.de/10008748449
Saved in:
25
Value equity in event planning : a case study of Macau
Rosenbaum, Mark S.
;
Wong, IpKin Anthony
- In:
Marketing intelligence & planning
28
(
2010
)
4
,
pp. 403-417
Persistent link: https://www.econbiz.de/10008652225
Saved in:
26
How to create attractive and unique customer experiences : an application of Kano's theory of attractive quality to recreational tourism
Högström, Claes
;
Rosner, Marina
;
Gustafsson, Anders
- In:
Marketing intelligence & planning
28
(
2010
)
4
,
pp. 385-402
Persistent link: https://www.econbiz.de/10008652227
Saved in:
27
Differentiation for competitive advantage in a small family business
Douglas, Alex
;
Douglas, Jacqueline
;
Davies, John
- In:
Journal of small business and enterprise development
17
(
2010
)
3
,
pp. 371-386
Persistent link: https://www.econbiz.de/10008653386
Saved in:
28
Identifying the factor structure of customer satisfaction with public leisure services
Liu, Yi-de
;
Hsu, Hui-hsien
- In:
International journal of leisure and tourism marketing …
1
(
2009/10
)
3
,
pp. 288-303
Persistent link: https://www.econbiz.de/10003925240
Saved in:
29
Effects of residency and entertainment events on quality, satisfaction, and future intentions
Kim, Kakyom
;
Weldon, Ann Marie
;
Malik, Tarun
- In:
Tourism analysis : an interdisciplinary tourism & …
15
(
2010
)
6
,
pp. 713-724
Persistent link: https://www.econbiz.de/10008840354
Saved in:
30
Improvement of the quality of service in the development of the health resort and recreational sector of Ukraine
Tsohla, Svitlana
- In:
Journal of european economy
9
(
2010
)
1
,
pp. 58-71
Persistent link: https://www.econbiz.de/10008797099
Saved in:
31
Free-TV, Abo-TV, Pay-per-view-TV: Organisationsformen zur Vermarktung von Unterhaltung
Dietl, Helmut
;
Franck, Egon
- In:
Schmalenbachs Zeitschrift für betriebswirtschaftliche …
52
(
2000
)
6
,
pp. 592-603
Persistent link: https://www.econbiz.de/10001508712
Saved in:
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