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Quality management
59
Qualitätsmanagement
59
Business process management
25
Prozessmanagement
25
Organisatorischer Wandel
15
Organizational change
15
Dienstleistungsqualität
9
Lean Management
9
Lean Production
9
Lean management
9
Lean production
9
Service quality
9
Industrie
7
Manufacturing industries
7
Gesundheitsversorgung
6
Health care
6
Process improvement
6
Customer satisfaction
5
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Performance-Messung
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Standardisierung
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59
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English
59
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Antony, Jiju
2
Bandara, Wasana
2
Camgöz-Akdağ, Hatice
2
Carmignani, Gionata
2
Rosemann, Michael
2
Savage, Barbara M.
2
Abdallah, Ayman Bahjat
1
Abdul Halim Lim, Sarina
1
Abeygunasekera, Ahangama Withanage Janitha Chandimali
1
Agarwal, Rakesh
1
AlShareef, Mohammed Abdullah
1
AlShathry, Omar
1
Albliwi, Saja Ahmed
1
Alfar, Nour A.
1
Alhaqbani, Abdullah
1
Alhyari, Salah
1
Alotaibi, Youseef
1
Alves, Angela Maria
1
Andronikidis, Andreas
1
Arif, Seema
1
Assadej Vanichchinchai
1
Awasthi, Anjali
1
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1
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1
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1
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1
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1
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1
Carrera-Loba, Rodrigo
1
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1
Chakraborty, Ayon
1
Chen, Zhixiang
1
Chircu, Alina M.
1
Cho, Byung Rae
1
Chopra, Arvind
1
Curatolo, Niccolo
1
Devika Nadarajah
1
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Canadian Quality Congress <7., 2015, Edmonton, Alberta>
1
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Business process management journal
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
528
International journal of productivity and quality management : IJPQM
455
The TQM journal : the international review of organizational improvement
416
International journal of quality & reliability management
404
International journal of production research
352
Total quality management & business excellence
250
International journal of production economics
199
International journal of six sigma and competitive advantage : IJSSCA
186
Quality management journal : QMJ
176
European journal of operational research : EJOR
93
International journal of services and operations management
88
International journal of quality and service sciences
81
SpringerLink / Bücher
74
Benchmarking : an international journal ; BIJ
66
International journal of business excellence
62
International journal of process management and benchmarking : IJPMB
62
The international journal of productivity and performance management : IJPPM
61
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
59
Health care management review : HCM review
54
Amfiteatru economic : an economic and business research periodical
53
Journal of industrial engineering and management : JIEM
50
Journal of operations management
47
Europäische Hochschulschriften / 5
43
Beiträge zur Hochschulpolitik
42
IEEE transactions on engineering management : EM
42
Journal of health organization and management
42
European journal of industrial engineering : EJIE
41
International journal of quality and innovation
41
International journal of technology management : IJTM
38
Cogent business & management
36
International journal of business excellence : IJBEX
35
Springer eBook Collection
35
Management science : journal of the Institute for Operations Research and the Management Sciences
34
International journal of services and operations management : IJSOM
33
European research studies
32
Gabler Edition Wissenschaft
32
A Productivity Press book
31
Six Sigma in der Finanzbranche
30
International journal of business information systems : IJBIS
29
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1
A visual approach to support process analysts in working with process improvement opportunities
Kubrak, Kateryna
;
Milani, Fredrik
;
Nolte, Alexander
- In:
Business process management journal
29
(
2023
)
8
,
pp. 101-132
Persistent link: https://www.econbiz.de/10014496655
Saved in:
2
Assessing internal organizational pathways to reduce knowledge waste : a Lean thinking perspective
Klein, Leander Luiz
;
Naranjo, Fernando
;
Douglas, …
- In:
Business process management journal
29
(
2023
)
5
,
pp. 1584-1606
Persistent link: https://www.econbiz.de/10014338465
Saved in:
3
The moderating effect of knowledge-sharing on learning organisation and quality improvement practices
Hijazi, Rawa
- In:
Business process management journal
29
(
2023
)
6
,
pp. 1810-1837
Persistent link: https://www.econbiz.de/10014381137
Saved in:
4
Relationships between leadership and culture, human resources and process improvement in lean healthcare
Assadej Vanichchinchai
- In:
Business process management journal
29
(
2023
)
2
,
pp. 430-446
Persistent link: https://www.econbiz.de/10014230681
Saved in:
5
The link between transformational leadership and the EFQM model elements
Tarí, Juan José
;
Portela Maquieira, Silvia
;
Molina …
- In:
Business process management journal
29
(
2023
)
2
,
pp. 447-464
Persistent link: https://www.econbiz.de/10014230683
Saved in:
6
Exploring the impact of supply chain quality management on market performance : the mediating roles of supply chain integration and operational performance
Abdallah, Ayman Bahjat
;
Alhyari, Salah
;
Alfar, Nour A.
- In:
Business process management journal
29
(
2023
)
4
,
pp. 1159-1183
Persistent link: https://www.econbiz.de/10014291676
Saved in:
7
Organizational change towards Lean Six Sigma implementation in the manufacturing supply chain : an integrated approach
Orji, Ifeyinwa Juliet
;
U-Dominic, Chukwuebuka Martinjoe
- In:
Business process management journal
28
(
2022
)
5/6
,
pp. 1301-1342
Persistent link: https://www.econbiz.de/10013455033
Saved in:
8
Control flow versus communication : comparing two approaches to process modelling
Moattar, Haleh
;
Bandara, Wasana
;
Kannengiesser, Udo
; …
- In:
Business process management journal
28
(
2022
)
2
,
pp. 372-397
Persistent link: https://www.econbiz.de/10013380637
Saved in:
9
A DEA-based comprehensive benchmarking approach for implementing continuous improvement
Yu, Peng
;
Yoo, Bok Young
;
Lee, Jang Hee
- In:
Business process management journal
28
(
2022
)
3
,
pp. 740-764
Persistent link: https://www.econbiz.de/10013380737
Saved in:
10
Leveraging capabilities for digitally supported process improvement : a framework for combining Lean and ERP
Liutkevičienė, Indrė
;
Rytter, Niels
;
Hansen, David
- In:
Business process management journal
28
(
2022
)
3
,
pp. 765-783
Persistent link: https://www.econbiz.de/10013380743
Saved in:
11
How to make it stick? : institutionalising process improvement initiatives
Abeygunasekera, Ahangama Withanage Janitha Chandimali
; …
- In:
Business process management journal
28
(
2022
)
3
,
pp. 807-833
Persistent link: https://www.econbiz.de/10013380758
Saved in:
12
Key facilitators to continuous improvement : a Spanish insight
Sanchez-Ruiz, Lidia
;
Gomez-Lopez, Raquel
;
Blanco Rojo, …
- In:
Business process management journal
28
(
2022
)
4
,
pp. 1071-1092
Persistent link: https://www.econbiz.de/10013380832
Saved in:
13
Translating improvement methodology into healthcare culture
Simon, James
;
Houle, Mishaela
- In:
Business process management journal
23
(
2017
)
4
,
pp. 769-778
Persistent link: https://www.econbiz.de/10011723264
Saved in:
14
Lean process design for a radiology department
Camgöz-Akdağ, Hatice
;
Çalişkan, Esra
;
Toma, Sirel
- In:
Business process management journal
23
(
2017
)
4
,
pp. 779-791
Persistent link: https://www.econbiz.de/10011723268
Saved in:
15
Assessment of patient safety culture : a comparative case study between physicians and nurses
Elsheikh, Ahmed Mohamed
;
AlShareef, Mohammed Abdullah
; …
- In:
Business process management journal
23
(
2017
)
4
,
pp. 792-810
Persistent link: https://www.econbiz.de/10011723274
Saved in:
16
Field quality metrics - findings and recommendations
Palmquist, Brian
- In:
Business process management journal
23
(
2017
)
4
,
pp. 811-821
Persistent link: https://www.econbiz.de/10011723276
Saved in:
17
Improving software quality using Six Sigma DMAIC-based approach : a case study
Karout, Racha
;
Awasthi, Anjali
- In:
Business process management journal
23
(
2017
)
4
,
pp. 842-856
Persistent link: https://www.econbiz.de/10011723300
Saved in:
18
Six Sigma model of transfer of development capability
Myszewski, Jan M.
- In:
Business process management journal
23
(
2017
)
4
,
pp. 857-872
Persistent link: https://www.econbiz.de/10011723301
Saved in:
19
Aligning customer requirements and organizational constraints to service processes and strategies
Paltayian, George
;
Gotzamani, Katerina D.
;
Georgiou, …
- In:
Business process management journal
23
(
2017
)
5
,
pp. 1018-1042
Persistent link: https://www.econbiz.de/10011785811
Saved in:
20
Road towards Lean Six Sigma in service industry : a multi-factor integrated framework
Tsironis, Loukas K.
;
Psychogios, Alexandros G.
- In:
Business process management journal
22
(
2016
)
4
,
pp. 812-834
Persistent link: https://www.econbiz.de/10011602838
Saved in:
21
Selected papers from the 7th Canadian Quality Congress
Sinha, Madhav N.
(
ed.
)
-
Canadian Quality Congress <7., 2015, Edmonton, Alberta>
-
2016
Persistent link: https://www.econbiz.de/10011609688
Saved in:
22
Enhancing Black Belts via academic mastery
Savage, Barbara M.
;
Sreevathsan, Sampath Kumar
- In:
Business process management journal
22
(
2016
)
5
,
pp. 909-923
Persistent link: https://www.econbiz.de/10011609735
Saved in:
23
The impact of middle management commitment on improvement initiatives in public organisations
Alhaqbani, Abdullah
;
Reed, Deborah M.
;
Savage, Barbara M.
; …
- In:
Business process management journal
22
(
2016
)
5
,
pp. 924-938
Persistent link: https://www.econbiz.de/10011609762
Saved in:
24
Leadership for change : proposed organizational development by incorporating systems thinking and quality tools
Arif, Seema
- In:
Business process management journal
22
(
2016
)
5
,
pp. 939-956
Persistent link: https://www.econbiz.de/10011609767
Saved in:
25
Internal customer satisfaction improvement with QFD technique
Camgöz-Akdağ, Hatice
;
Imer, H. Pınar
;
Ergin, K. Nazlı
- In:
Business process management journal
22
(
2016
)
5
,
pp. 957-968
Persistent link: https://www.econbiz.de/10011609787
Saved in:
26
Empirical study on quality management for product-service systems in industrial environment
Pasch, Florian
;
Rybski, Christoffer
;
Jochem, Roland
- In:
Business process management journal
22
(
2016
)
5
,
pp. 969-978
Persistent link: https://www.econbiz.de/10011609798
Saved in:
27
Effectiveness of QFD in a municipal administration process
Jimenez, Narda B. Ocampo
;
Serrato, Roberto Baeza
- In:
Business process management journal
22
(
2016
)
5
,
pp. 979-992
Persistent link: https://www.econbiz.de/10011609832
Saved in:
28
Development and testing of an assessment model for social enterprises : the case of Capeltic in Mexico
Lobato-Calleros, Maria Odette
;
Rodriguez, Karla Fabila
; …
- In:
Business process management journal
22
(
2016
)
5
,
pp. 1009-1020
Persistent link: https://www.econbiz.de/10011609864
Saved in:
29
Measuring business process management using business process orientation and process improvement initiatives
Devika Nadarajah
;
Sharifah Latifah Syed A. Kadir
- In:
Business process management journal
22
(
2016
)
6
,
pp. 1069-1078
Persistent link: https://www.econbiz.de/10011590941
Saved in:
30
Estimating performance form capabilities in business process improvement
Nicholds, Boyd A.
;
Mo, John P. T.
- In:
Business process management journal
22
(
2016
)
6
,
pp. 1099-1117
Persistent link: https://www.econbiz.de/10011591055
Saved in:
31
Fuzzy model on selecting processes in business process reengineering
Hakim, Amin
;
Gheitasi, Majid
;
Soltani, Farzad
- In:
Business process management journal
22
(
2016
)
6
,
pp. 1118-1138
Persistent link: https://www.econbiz.de/10011591064
Saved in:
32
Identification and quantification of influent factors in perceived quality of the e-service provided by a university
Menezes, Liziane Silva
;
Sellitto, Miguel Afonso
; …
- In:
Business process management journal
22
(
2016
)
3
,
pp. 438-457
Persistent link: https://www.econbiz.de/10011578058
Saved in:
33
Business process management : a maturity assessment of Saudi Arabian organizations
AlShathry, Omar
- In:
Business process management journal
22
(
2016
)
3
,
pp. 507-521
Persistent link: https://www.econbiz.de/10011578064
Saved in:
34
A systematic review of Lean Six Sigma for the manufacturing industry
Albliwi, Saja Ahmed
;
Antony, Jiju
;
Abdul Halim Lim, Sarina
- In:
Business process management journal
21
(
2015
)
3
,
pp. 665-691
Persistent link: https://www.econbiz.de/10011378216
Saved in:
35
Process improvement through economically driven routing of instances
Bolsinger, Manuel
;
Elsäßer, Anna
;
Helm, Caroline
; …
- In:
Business process management journal
21
(
2015
)
2
,
pp. 353-378
Persistent link: https://www.econbiz.de/10011301232
Saved in:
36
Process performance measurement system : towards a customer-oriented solution
Wieland, Uwe
;
Fischer, Marco
;
Pfitzner, Marcus
; …
- In:
Business process management journal
21
(
2015
)
2
,
pp. 312-331
Persistent link: https://www.econbiz.de/10011301239
Saved in:
37
The relationships among JIT, TQM and production operations performance : an empirical study from Chinese manufacturing firms
Chen, Zhixiang
- In:
Business process management journal
21
(
2015
)
5
,
pp. 1015-1039
Persistent link: https://www.econbiz.de/10011456739
Saved in:
38
Unleashing a decisive approach to manage quality costs through behavioural investigation
Chopra, Arvind
;
Mann, Bikram Jit Singh
- In:
Business process management journal
21
(
2015
)
6
,
pp. 1206-1223
Persistent link: https://www.econbiz.de/10011487790
Saved in:
39
Proposal for a framework for quality measurement to the SPB : Brazilian public software
Alves, Angela Maria
;
Pessoa, Marcelo
;
Salviano, Clênio F.
- In:
Business process management journal
21
(
2015
)
1
,
pp. 100-125
Persistent link: https://www.econbiz.de/10010506965
Saved in:
40
A theoretical framework for requirements engineering and process improvement in small and medium software companies
Kabaale, Edward
;
Kituyi, Geoffrey Mayoka
- In:
Business process management journal
21
(
2015
)
1
,
pp. 80-99
Persistent link: https://www.econbiz.de/10010506966
Saved in:
41
An sight on soft TQM practices and their impact on cement manufacturing firm's performance : does size of the cement manufacturing firm matter?
Dubey, Rameshwar
- In:
Business process management journal
21
(
2015
)
1
,
pp. 2-24
Persistent link: https://www.econbiz.de/10010506973
Saved in:
42
A critical analysis of Lean approach structuring in hospitals
Curatolo, Niccolo
;
Lamouri, Samir
;
Huet, Jean-Charles
; …
- In:
Business process management journal
20
(
2014
)
3
,
pp. 433-454
Persistent link: https://www.econbiz.de/10010384785
Saved in:
43
A empirical study of a novel managing customer power model and business performance in the mobile service industry
Alotaibi, Youseef
;
Liu, Fei
- In:
Business process management journal
20
(
2014
)
6
,
pp. 816-843
Persistent link: https://www.econbiz.de/10010432347
Saved in:
44
Handoff processes, information quality and patient safety : a trans-disciplinary literature review
Gogan, Janis L.
;
Baxter, Ryan J.
;
Boss, Scott R.
; …
- In:
Business process management journal
19
(
2013
)
1
,
pp. 70-94
Persistent link: https://www.econbiz.de/10010202693
Saved in:
45
Pursuing quality and environmental performance : initiatives and supporting proceses
Roy, Marie-Josée
;
Boiral, Olivier
;
Paillé, Rascal
- In:
Business process management journal
19
(
2013
)
1
,
pp. 30-53
Persistent link: https://www.econbiz.de/10010202721
Saved in:
46
Investigating process management in firms with quality systems : a multi-case study
Iden, Jon
- In:
Business process management journal
18
(
2012
)
1
,
pp. 104-121
Persistent link: https://www.econbiz.de/10009526151
Saved in:
47
A framework for improving quality in misuse case models
El-Attar, Mohamed
- In:
Business process management journal
18
(
2012
)
2
,
pp. 168-196
Persistent link: https://www.econbiz.de/10009560528
Saved in:
48
Process improvement : the case of a drugs manufacturing company
Nwabueze, Uche
- In:
Business process management journal
18
(
2012
)
4
,
pp. 576-584
Persistent link: https://www.econbiz.de/10009582500
Saved in:
49
Case study analysis of Six Sigma implementation in service organisations
Chakraborty, Ayon
;
Tan, Kay Chuan
- In:
Business process management journal
18
(
2012
)
6
,
pp. 992-1019
Persistent link: https://www.econbiz.de/10009684771
Saved in:
50
Core process management practices, quality tools and quality improvement in ISO 9001 certified manufacturing companies
Psomas, Evangelos L.
;
Fotopoulos, Christos V.
; …
- In:
Business process management journal
17
(
2011
)
3
,
pp. 437-460
Persistent link: https://www.econbiz.de/10009245160
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