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Search: subject_exact:"Gütesicherung"
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Quality management
14,355
Qualitätsmanagement
14,355
Dienstleistungsqualität
2,483
Service quality
2,483
Theorie
1,732
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1,728
Product quality
1,574
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1,572
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1,267
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1,243
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1,084
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1,083
Prozessmanagement
1,064
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1,037
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942
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942
Customer satisfaction
855
Kundenzufriedenheit
855
Industrie
812
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809
Lean Management
755
Lean management
742
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721
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716
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714
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708
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641
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640
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615
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609
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597
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581
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564
Relationship marketing
564
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532
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497
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495
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494
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493
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493
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4,437
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51
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686
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181
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101
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92
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83
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Antony, Jiju
131
Devadasan, S. R.
60
Talib, Faisal
51
Bruhn, Manfred
46
Dale, Barrie G.
37
Rahman, Zillur
37
Cudney, Elizabeth A.
35
Shahin, Arash
32
Sampaio, Paulo
31
Garza-Reyes, Jose Arturo
30
Jochem, Roland
30
Wiele, Ton van der
30
Tarí, Juan José
27
Murugesh, R.
26
Dahlgaard, Jens Jörn
25
Ahuja, Inderpreet Singh
24
Chiarini, Andrea
23
Kamiske, Gerd F.
21
Qureshi, M. N.
21
Schiefer, Gerhard W.
21
Töpfer, Armin
21
Gremyr, Ida
20
Zink, Klaus J.
20
Dahlgaard-Park, Su Mi
19
Furterer, Sandra L.
19
He, Zhen
19
Heras-Saizarbitoria, Iñaki
19
Kumar, Vikas
19
Madhani, Pankaj M.
19
Casadesús, Martí
18
Singh, Bikram Jit
18
Sony, Michael
18
Gutierrez, Leopoldo
16
Khanduja, Dinesh
16
Marimon, Frederic
16
McDermott, Olivia
16
Schreier, Gerhard
16
Zhao, Xiande
16
Linderman, Kevin
15
Saraiva, Pedro
15
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Hochschulrektorenkonferenz
37
OECD
30
Springer Fachmedien Wiesbaden
30
IGI Global
19
National Bureau of Economic Research
19
Springer-Verlag GmbH
10
Books on Demand GmbH <Norderstedt>
9
Deutsches Institut für Normung
9
OECD / Environment Directorate
9
World Bank
8
Carl Hanser Verlag
7
Shaker Verlag
7
European Association of Agricultural Economists
6
Thüringen / Landesregierung
6
Bundesinstitut für Berufsbildung
5
European Centre for the Development of Vocational Training
5
Taylor and Francis.
5
American Society for Quality
4
Europäische Kommission
4
Europäische Kommission / Generaldirektion Unternehmen
4
Fraunhofer IRB-Verlag
4
Fördergesellschaft Marketing an der Universität Augsburg
4
Gesellschaft für Qualitätswissenschaft
4
International Monetary Fund
4
Organisation for Economic Co-operation and Development
4
Rationalisierungs- und Innovationszentrum der Deutschen Wirtschaft
4
Rheinische Friedrich-Wilhelms-Universität Bonn / Institut für Landwirtschaftliche Betriebslehre
4
UNIDO
4
Universität Duisburg-Essen / Institut für Informatik und Wirtschaftsinformatik
4
Bundesvereinigung der Deutschen Arbeitgeberverbände
3
Erasmus Research Institute of Management
3
Europäische Kommission / Referat Fremdenverkehr
3
Fraunhofer-Institut für Produktionsanlagen und Konstruktionstechnik
3
Fraunhofer-Institut für Produktionstechnologie IPT
3
Humboldt-Universität zu Berlin
3
Institut der Wirtschaftsprüfer in Deutschland
3
Institut für Angewandte Arbeitswissenschaft
3
Institut für Technik der Betriebsführung im Handwerk
3
Institute for Systems Research <Maribor>
3
International Trade Centre
3
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
528
International journal of productivity and quality management : IJPQM
455
The TQM journal : the international review of organizational improvement
416
International journal of quality & reliability management
404
International journal of production research
353
Total quality management & business excellence
250
International journal of production economics
199
International journal of six sigma and competitive advantage : IJSSCA
186
Quality management journal : QMJ
176
European journal of operational research : EJOR
93
International journal of services and operations management
88
International journal of quality and service sciences
81
SpringerLink / Bücher
74
Benchmarking : an international journal ; BIJ
66
International journal of business excellence
62
The international journal of productivity and performance management : IJPPM
61
Business process management journal
59
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
59
International journal of process management and benchmarking : IJPMB
58
Health care management review : HCM review
54
Amfiteatru economic : an economic and business research periodical
53
Journal of industrial engineering and management : JIEM
50
Journal of operations management
47
Europäische Hochschulschriften / 5
43
Beiträge zur Hochschulpolitik
42
IEEE transactions on engineering management : EM
42
Journal of health organization and management
42
European journal of industrial engineering : EJIE
41
International journal of quality and innovation
41
International journal of technology management : IJTM
38
Cogent business & management
36
International journal of business excellence : IJBEX
35
Springer eBook Collection
35
Management science : journal of the Institute for Operations Research and the Management Sciences
34
European research studies
32
Gabler Edition Wissenschaft
32
A Productivity Press book
31
Six Sigma in der Finanzbranche
30
International journal of business information systems : IJBIS
29
International journal of hospitality management
29
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ECONIS (ZBW)
14,355
USB Cologne (EcoSocSci)
1
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6651
Justification of synergistic implementation of TQM-TPM paradigms using analytical hierarchy process
Kaur, Mandeep
;
Singh, Kanwarpreet
;
Ahuja, Inderpreet Singh
- In:
International journal of process management and …
5
(
2015
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10011403948
Saved in:
6652
Quality attribute and geographical indication of Agonlin oil (Agonlinmi) made in Benin
Videgla, Euloge
;
Garba, Kamal
;
Floquet, Anne
;
Tossou, …
- In:
Inventi impact: international trade
(
2015
)
3
,
pp. 189-196
Persistent link: https://www.econbiz.de/10011403968
Saved in:
6653
Ranking electronic customer complaints by FMEA and TOPSIS with a case study in Isfahan Province Gas Company
Shahin, Arash
;
Khodadady, Zahra
;
Shirouyehzad, Hadi
- In:
International journal of process management and …
5
(
2015
)
1
,
pp. 19-36
Persistent link: https://www.econbiz.de/10011403970
Saved in:
6654
Categorisation of process improvement models from a conceptual perspective
Low, Shyee-nee
;
Shahrul Kamaruddin
;
Ishak Abdul Azid
- In:
International journal of process management and …
5
(
2015
)
1
,
pp. 113-130
Persistent link: https://www.econbiz.de/10011404040
Saved in:
6655
A quality management model for integrated healthcare in Poland
Rudawska, Iga
;
Kaufmann, Hans Rüdiger
- In:
World review of entrepreneurship, management and …
11
(
2015
)
2/3
,
pp. 247-266
Persistent link: https://www.econbiz.de/10011404495
Saved in:
6656
Fairness quality : a conceptual model and multiple-item scale for assessing firms' fairness : an exploratory study
Bang, Nguyen
;
Simkin, Lyndon
;
Klaus, Philipp
;
Chen, Junsong
- In:
Journal of marketing management : MM
31
(
2015
)
11/12
,
pp. 1181-1206
Persistent link: https://www.econbiz.de/10011405224
Saved in:
6657
Service quality assessment in liner shipping industry : an empirical study on Asian shipping case
Huang, Sheng Teng
;
Bulet, Emrah
;
Duru, Okan
- In:
International journal of shipping and transport …
7
(
2015
)
2
,
pp. 221-242
Persistent link: https://www.econbiz.de/10011405490
Saved in:
6658
Challenges in the deployment of LSS in the higher education sector : viewpoints from leading academics and practitioners
Antony, Jiju
- In:
The international journal of productivity and …
64
(
2015
)
6
,
pp. 893-899
Persistent link: https://www.econbiz.de/10011406385
Saved in:
6659
Approaches and strategies of Pune auto component SMEs for excellence
Baporikar, Neeta
;
Deshpande, M. V.
- In:
Journal of science and technology policy management : JSTPC
6
(
2015
)
2
,
pp. 114-126
Persistent link: https://www.econbiz.de/10011406495
Saved in:
6660
Evaluation of retail service quality : a fuzzy AHP approach
Gopalam, Rema
;
Sreekumar
;
Satpathy, Biswajit
- In:
Benchmarking : an international journal ; BIJ
22
(
2015
)
6
,
pp. 1058-1080
Persistent link: https://www.econbiz.de/10011406578
Saved in:
6661
Optimal selection of third-party logistics service providers using quality function deployment and Taguchi loss function
Sharma, Satyendra Kumar
;
Kumar, Vinod
- In:
Benchmarking : an international journal ; BIJ
22
(
2015
)
7
,
pp. 1281-1300
Persistent link: https://www.econbiz.de/10011406636
Saved in:
6662
The mediating effect of human resource on successful total quality management implementation : an empirical study on SMEs in manufacturing sectors
Dubey, Rameshwar
;
Singh, Tripti
;
Ali, Sadia Samar
- In:
Benchmarking : an international journal ; BIJ
22
(
2015
)
7
,
pp. 1463-1480
Persistent link: https://www.econbiz.de/10011406789
Saved in:
6663
Modeling and optimization of complex service delivery systems
Diao, Yixin
;
Heching, Aliza
- In:
Maximizing management performance and quality with …
,
(pp. 33-52)
.
2015
Persistent link: https://www.econbiz.de/10011407888
Saved in:
6664
Using visual analytics to diagnose productivity and quality issues on IT service pools
Cavalcante, Victor
;
Candello, Heloisa
;
Pinhanez, Claudio
; …
- In:
Maximizing management performance and quality with …
,
(pp. 207-232)
.
2015
Persistent link: https://www.econbiz.de/10011407916
Saved in:
6665
Total productive maintenance (TPM) : an operational efficiency tool
Reddy, Sanjeev
;
Hudgikar, K.
;
Rao, K. Prahlada
- In:
International journal of business policy and economics
8
(
2015
)
1/2
,
pp. 147-159
Persistent link: https://www.econbiz.de/10011408144
Saved in:
6666
Benchmarking clinical practice in surgery : looking beyond traditional mortality rates
Castro, Ricardo A. S.
;
Oliveira, Pedro N.
;
Portela, …
- In:
Health care management science
18
(
2015
)
4
,
pp. 431-443
Persistent link: https://www.econbiz.de/10011408700
Saved in:
6667
Colocation still matters : conformance quality and the interdependence of R&D and manufacturing in the pharmaceutical industry
Gray, John V.
;
Siemsen, Enno
;
Vasudeva, Gurneeta
- In:
Management science : journal of the Institute for …
61
(
2015
)
11
,
pp. 2760-2781
Persistent link: https://www.econbiz.de/10011409171
Saved in:
6668
Synthesising TBI-relevance in India through Six Sigma approach
Singh, Sahib Sartaj
;
Singh, Bikram Jit
;
Khanduja, Dinesh
- In:
International journal of entrepreneurship and …
19
(
2015
)
3/4
,
pp. 256-283
Persistent link: https://www.econbiz.de/10011409301
Saved in:
6669
Special issue: Healthcare management : quality and standards in a global world
Essounga-Njan, Yvette
(
contributor
)
-
2015
Persistent link: https://www.econbiz.de/10011409683
Saved in:
6670
Systematic literature review of quality management in healthcare organisations : exploring and organising extant research using nVivo
Sharma, Vinay
;
Gupta, Nakul
- In:
International journal of services and standards
10
(
2015
)
1/2
,
pp. 2-16
Persistent link: https://www.econbiz.de/10011409692
Saved in:
6671
Healthcare management : do quality and standards vary based on national culture
Essounga-Njan, Yvette
- In:
International journal of services and standards
10
(
2015
)
1/2
,
pp. 72-88
Persistent link: https://www.econbiz.de/10011409729
Saved in:
6672
Learning from the pioneers : a multiple-case analysis of implementing Lean in higher education
Waterbury, Theresa
- In:
International journal of quality & reliability management
32
(
2015
)
9
,
pp. 934-950
Persistent link: https://www.econbiz.de/10011410275
Saved in:
6673
A Lean Six Sigma program in higher education
Svensson, Carsten
;
Antony, Jiju
;
Ba-Essa, Mohamed
; …
- In:
International journal of quality & reliability management
32
(
2015
)
9
,
pp. 951-969
Persistent link: https://www.econbiz.de/10011410308
Saved in:
6674
Project to improve knowledge management and key business results through the EFQM excellence model
Calvo-Mora, Arturo
;
Navarro García, Antonio
; …
- In:
International journal of project management : the …
33
(
2015
)
8
,
pp. 1638-1651
Persistent link: https://www.econbiz.de/10011410777
Saved in:
6675
Relationship quality and satisfaction : customer-perceived success factors for on-time projects
Williams, Paul
;
Ashill, Nicholas J.
;
Naumann, Earl
; …
- In:
International journal of project management : the …
33
(
2015
)
8
,
pp. 1836-1850
Persistent link: https://www.econbiz.de/10011410808
Saved in:
6676
Power shifts and relationship quality improvement of producer-retailer green channel dyads under government intervention
Sheu, Jiuh Biing
- In:
Industrial marketing management : the international …
50
(
2015
),
pp. 97-116
Persistent link: https://www.econbiz.de/10011411710
Saved in:
6677
Toyota Motor Company : losing ist quality edge?
Qumer, Syeda Maseeha
;
Purkayastha, Debapratim
- In:
The IUP journal of operations management : IJOM
14
(
2015
)
3
,
pp. 33-65
Persistent link: https://www.econbiz.de/10011411819
Saved in:
6678
A roadmap for implementing total quality management practices in medium enterprises
Yadav, Ramananad
- In:
The IUP journal of operations management : IJOM
14
(
2015
)
4
,
pp. 7-23
Persistent link: https://www.econbiz.de/10011411864
Saved in:
6679
Understanding service quality and system quality success factors in cloud archiving from an end-user perspective
Burda, Daniel
;
Teuteberg, Frank
- In:
Information systems management
32
(
2015
)
4
,
pp. 266-284
Persistent link: https://www.econbiz.de/10011412972
Saved in:
6680
An economic x-bar chart model for supplier feed-back quality management
Sun, Jing
;
Matsui, Masayuki
- In:
Journal of contemporary management : JMC
4
(
2015
)
4
,
pp. 37-46
Persistent link: https://www.econbiz.de/10011413912
Saved in:
6681
The physical appearance of hotel guests : the impact on service providers’ communication and quality of service
Knežević, Mladen
;
Tomka, Dragica
;
Bizjak, Boštjan
; …
- In:
International journal of hospitality management
51
(
2015
),
pp. 8-14
Persistent link: https://www.econbiz.de/10011413936
Saved in:
6682
Probleme des Qualitätsmanagements bei Winzergenossenschaften
Iselborn, Maximilian
;
Jungbluth, Larissa
;
Hanf, Jon
- In:
Neuere Theorien und Methoden in den Wirtschafts- und …
,
(pp. 43-52)
.
2015
Persistent link: https://www.econbiz.de/10011413944
Saved in:
6683
Do ISO 9001-certified hotels get a higher customer rating than non-certified ones?
Heras-Saizarbitoria, Iñaki
;
Arana, German
;
Boiral, Olivier
- In:
International journal of hospitality management
51
(
2015
),
pp. 138-146
Persistent link: https://www.econbiz.de/10011413956
Saved in:
6684
Die Qualitätsentwicklung in der Kinder- und Jugendhilfe : eine institutionsökonomische Analyse
Emanuel, Markus
-
2015
-
1. Aufl.
Persistent link: https://www.econbiz.de/10011382578
Saved in:
6685
Evaluating the possibilities of improving the quality of tourism services of the “eco-guesthouses” from Mărginimea Sibiului
Nicula, Virgil
;
Popşa, Roxana Elena
- In:
International journal of sustainable economies …
4
(
2015
)
1
,
pp. 40-56
Persistent link: https://www.econbiz.de/10011383090
Saved in:
6686
Extant scholarship in the quality profession : a brief review
Odigie, Michael E.
- In:
Asia-Pacific journal of management research and …
11
(
2015
)
1
,
pp. 72-80
Persistent link: https://www.econbiz.de/10011383300
Saved in:
6687
Classification of service quality attributes using Kano's model : a study in the context of the Indian banking sector
Bandyopadhyay, Nirmalya
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
4
,
pp. 457-470
Persistent link: https://www.econbiz.de/10011384252
Saved in:
6688
Modern analytics and the future of quality and performance excellence
Evans, James R.
- In:
Quality management journal : QMJ
22
(
2015
)
4
,
pp. 6-17
Persistent link: https://www.econbiz.de/10011384433
Saved in:
6689
SEM of service quality to predict overall patient satisfaction in medical clinics : a case study
Johnson, Dana M.
;
Russell, Roberta S.
- In:
Quality management journal : QMJ
22
(
2015
)
4
,
pp. 18-36
Persistent link: https://www.econbiz.de/10011384434
Saved in:
6690
Factors in the path from lean to patient safety : Six Sigma, goal specificity and responsiveness capability
McFadden, Kathleen L.
;
Lee, Jung Young
;
Gowen, Charles, III.
- In:
Quality management journal : QMJ
22
(
2015
)
4
,
pp. 37-53
Persistent link: https://www.econbiz.de/10011384436
Saved in:
6691
Supply chain quality management and environmental uncertainty : a contingency perspective
Ford, Matthew W.
- In:
Quality management journal : QMJ
22
(
2015
)
4
,
pp. 54-65
Persistent link: https://www.econbiz.de/10011384438
Saved in:
6692
Structural equation modelling on knowledge creation in Six Sigma DMAIC project and its impact on organizational performance
Sin, Ang Boon
;
Suhaiza Zailani
;
Iranmanesh, Mohammad
; …
- In:
International journal of production economics
168
(
2015
),
pp. 105-117
Persistent link: https://www.econbiz.de/10011384596
Saved in:
6693
Visual quality and sustainability considerations in tolerance optimization : a market-based approach
Hoffenson, Steven
;
Dagman, Andreas
;
Söderberg, Rikard
- In:
International journal of production economics
168
(
2015
),
pp. 167-180
Persistent link: https://www.econbiz.de/10011384625
Saved in:
6694
Buyers' perceptions on the impact of strategic purchasing on dyadic quality performances
Yeung, Kwong
;
Cheng, T. C. E.
;
Lee, Peter K. C.
- In:
International journal of production economics
168
(
2015
),
pp. 321-330
Persistent link: https://www.econbiz.de/10011385208
Saved in:
6695
Six Sigma performance for non-normal processes
Aldowaisan, Tariq
;
Nourelfath, Mustapha
;
Hassan, Jawad
- In:
European journal of operational research : EJOR
247
(
2015
)
3
,
pp. 968-977
Persistent link: https://www.econbiz.de/10011386407
Saved in:
6696
Papers from the 7th IWC TQM Conference 2013, Belgrade : [... International Working Conference on "Total Quality Management - Advanced and Intelligent Approaches" which took place i...
Majstorovic, Vidosav
(
contributor
)
-
2015
Persistent link: https://www.econbiz.de/10011387885
Saved in:
6697
Applying mixed methods to identify what drives quick service restaurant's customer satisfaction at the unit-level
Mathe-Soulek, Kimberly
;
Slevitch, Lisa
;
Dallinger, Ioana
- In:
International journal of hospitality management
50
(
2015
),
pp. 46-54
Persistent link: https://www.econbiz.de/10011387958
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The role of e-service quality management in the delivery business value
Doherty, Neil F.
;
Shakur, Mahani
;
Ellis-Chadwick, Fiona
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 52-62
Persistent link: https://www.econbiz.de/10011388068
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Quality function deployment modelling to enhance industrialised building system adoption in housing projects
Haron, Nuzul Azam
;
Hamzah Abdul Rahman
;
Wang, Chen
; …
- In:
Total quality management & business excellence : an …
26
(
2015
)
7/8
,
pp. 703-718
Persistent link: https://www.econbiz.de/10011388378
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Design and blueprinting for total quality management implementation in service organisations
Calabrese, Armando
;
Corbò, Michele
- In:
Total quality management & business excellence : an …
26
(
2015
)
7/8
,
pp. 719-732
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