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Canadian Quality Congress <7., 2015, Edmonton, Alberta>
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Business process management journal
International journal of services and operations management : IJSOM
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
528
International journal of productivity and quality management : IJPQM
455
The TQM journal : the international review of organizational improvement
406
International journal of quality & reliability management
396
International journal of production research
349
Total quality management & business excellence
237
International journal of production economics
196
International journal of six sigma and competitive advantage : IJSSCA
186
Quality management journal : QMJ
168
European journal of operational research : EJOR
93
International journal of services and operations management
88
International journal of quality and service sciences
81
SpringerLink / Bücher
74
Benchmarking : an international journal ; BIJ
66
International journal of business excellence
62
The international journal of productivity and performance management : IJPPM
61
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
59
International journal of process management and benchmarking : IJPMB
58
Amfiteatru economic : an economic and business research periodical
53
Health care management review : HCM review
53
Journal of industrial engineering and management : JIEM
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Journal of operations management
47
Beiträge zur Hochschulpolitik
43
Europäische Hochschulschriften / 5
43
IEEE transactions on engineering management : EM
42
European journal of industrial engineering : EJIE
41
International journal of quality and innovation
41
Journal of health organization and management
41
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38
Springer eBook Collection
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Management science : journal of the Institute for Operations Research and the Management Sciences
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Gabler Edition Wissenschaft
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Cogent business & management
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Six Sigma in der Finanzbranche
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1
A visual approach to support process analysts in working with process improvement opportunities
Kubrak, Kateryna
;
Milani, Fredrik
;
Nolte, Alexander
- In:
Business process management journal
29
(
2023
)
8
,
pp. 101-132
Persistent link: https://www.econbiz.de/10014496655
Saved in:
2
Assessing internal organizational pathways to reduce knowledge waste : a Lean thinking perspective
Klein, Leander Luiz
;
Naranjo, Fernando
;
Douglas, …
- In:
Business process management journal
29
(
2023
)
5
,
pp. 1584-1606
Persistent link: https://www.econbiz.de/10014338465
Saved in:
3
A quality-based customer service system approach
Leão, Nilson Cibério de Araújo
;
Melo, Fagner José …
- In:
International journal of services and operations …
45
(
2023
)
4
,
pp. 484-513
Persistent link: https://www.econbiz.de/10014364435
Saved in:
4
Relationships between leadership and culture, human resources and process improvement in lean healthcare
Assadej Vanichchinchai
- In:
Business process management journal
29
(
2023
)
2
,
pp. 430-446
Persistent link: https://www.econbiz.de/10014230681
Saved in:
5
The link between transformational leadership and the EFQM model elements
Tarí, Juan José
;
Portela Maquieira, Silvia
;
Molina …
- In:
Business process management journal
29
(
2023
)
2
,
pp. 447-464
Persistent link: https://www.econbiz.de/10014230683
Saved in:
6
Realising leadership in Indian market by Deming awarded original equipment manufacturing industry through TQM
Gupta, Pardeep
;
Mittal, Ankesh
- In:
International journal of services and operations …
44
(
2023
)
3
,
pp. 426-441
Persistent link: https://www.econbiz.de/10014311723
Saved in:
7
Exploring the impact of supply chain quality management on market performance : the mediating roles of supply chain integration and operational performance
Abdallah, Ayman Bahjat
;
Alhyari, Salah
;
Alfar, Nour A.
- In:
Business process management journal
29
(
2023
)
4
,
pp. 1159-1183
Persistent link: https://www.econbiz.de/10014291676
Saved in:
8
The moderating effect of knowledge-sharing on learning organisation and quality improvement practices
Hijazi, Rawa
- In:
Business process management journal
29
(
2023
)
6
,
pp. 1810-1837
Persistent link: https://www.econbiz.de/10014381137
Saved in:
9
Organizational change towards Lean Six Sigma implementation in the manufacturing supply chain : an integrated approach
Orji, Ifeyinwa Juliet
;
U-Dominic, Chukwuebuka Martinjoe
- In:
Business process management journal
28
(
2022
)
5/6
,
pp. 1301-1342
Persistent link: https://www.econbiz.de/10013455033
Saved in:
10
Quality assessment of Brazilian fast-food business services
Santos, Ana Carla de Souza Gomes dos
;
Da Silva Sena …
- In:
International journal of services and operations …
41
(
2022
)
1/2
,
pp. 30-58
Persistent link: https://www.econbiz.de/10013257431
Saved in:
11
The impact of total quality management by mediator's compliance and information technology on education performance in secondary schools Iraq
Sami Abdullah Kadhim
;
MD Fauzi Bin Ahmad
- In:
International journal of services and operations …
41
(
2022
)
1/2
,
pp. 82-101
Persistent link: https://www.econbiz.de/10013257440
Saved in:
12
Special issue on: operational excellence in services
Gurumurthy, Anand
(
ed.
);
Sarkar, Ashutosh
(
ed.
)
-
2022
Persistent link: https://www.econbiz.de/10013257458
Saved in:
13
How to increase access to kidney transplantation : the analysis of a Brazilian public hospital through operations management
De Vasconcelos Silva, Ana Carolina Pereira
;
Spiegel, Thaís
- In:
International journal of services and operations …
41
(
2022
)
4
,
pp. 404-430
Persistent link: https://www.econbiz.de/10013257532
Saved in:
14
Implementation of kaizen a lean manufacturing tool in a surgical equipment manufacturing industry
Gupta, Shaman
;
Chandna, Pankaj
- In:
International journal of services and operations …
41
(
2022
)
4
,
pp. 431-443
Persistent link: https://www.econbiz.de/10013257533
Saved in:
15
The effects of total quality management practices on sustainable performance : perspective from Malaysia
Kit-Yeng Sin
;
Muhammad Shahar Jusoh
;
Sim, Choon Ling
- In:
International journal of services and operations …
42
(
2022
)
1
,
pp. 1-31
Persistent link: https://www.econbiz.de/10013257561
Saved in:
16
Effect of customer satisfaction, costs, knowledge and awareness, infrastructure and service quality on e-commerce success
Saadat, Niloofar
;
Shadnoush, Nosratoollah
;
Nameghi, …
- In:
International journal of services and operations …
42
(
2022
)
1
,
pp. 32-51
Persistent link: https://www.econbiz.de/10013257562
Saved in:
17
Impact of implementing TPM-based tool cost management approach in Indian manufacturing industry
Gupta, Pardeep
;
Vardhan, Sachit
- In:
International journal of services and operations …
42
(
2022
)
2
,
pp. 229-245
Persistent link: https://www.econbiz.de/10013257583
Saved in:
18
A novel efficient control chart to monitor the mean vector and variance-covariance matrix using support vector machine and tuned kernel function
Azar, Amir
;
Raissi, Sadigh
- In:
International journal of services and operations …
43
(
2022
)
1
,
pp. 52-71
Persistent link: https://www.econbiz.de/10013552864
Saved in:
19
Effect of positive psychological capital on service quality management in higher education
Soliman, Amal Farouk
;
Badran, Mohga AbdElRahman
- In:
International journal of services and operations …
43
(
2022
)
2
,
pp. 169-187
Persistent link: https://www.econbiz.de/10013553283
Saved in:
20
The lean framework for supporting the pharmaceutical supply chain transformation
Argiyantari, Berty
;
Simatupang, Togar Mangihut
;
Basri, …
- In:
International journal of services and operations …
42
(
2022
)
4
,
pp. 454-479
Persistent link: https://www.econbiz.de/10013369213
Saved in:
21
Control flow versus communication : comparing two approaches to process modelling
Moattar, Haleh
;
Bandara, Wasana
;
Kannengiesser, Udo
; …
- In:
Business process management journal
28
(
2022
)
2
,
pp. 372-397
Persistent link: https://www.econbiz.de/10013380637
Saved in:
22
A DEA-based comprehensive benchmarking approach for implementing continuous improvement
Yu, Peng
;
Yoo, Bok Young
;
Lee, Jang Hee
- In:
Business process management journal
28
(
2022
)
3
,
pp. 740-764
Persistent link: https://www.econbiz.de/10013380737
Saved in:
23
Leveraging capabilities for digitally supported process improvement : a framework for combining Lean and ERP
Liutkevičienė, Indrė
;
Rytter, Niels
;
Hansen, David
- In:
Business process management journal
28
(
2022
)
3
,
pp. 765-783
Persistent link: https://www.econbiz.de/10013380743
Saved in:
24
How to make it stick? : institutionalising process improvement initiatives
Abeygunasekera, Ahangama Withanage Janitha Chandimali
; …
- In:
Business process management journal
28
(
2022
)
3
,
pp. 807-833
Persistent link: https://www.econbiz.de/10013380758
Saved in:
25
Key facilitators to continuous improvement : a Spanish insight
Sanchez-Ruiz, Lidia
;
Gomez-Lopez, Raquel
;
Blanco Rojo, …
- In:
Business process management journal
28
(
2022
)
4
,
pp. 1071-1092
Persistent link: https://www.econbiz.de/10013380832
Saved in:
26
Activity-based management as economic effect measurement for implementing ISO 9001:2015 clause
Rosiawan, Muhammad
;
Singgih, Moses Laksono
;
Widodo, Erwin
- In:
International journal of services and operations …
40
(
2021
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10012693113
Saved in:
27
Critical success factors for total quality management in primary and secondary education
Sfakianaki, Eleni
;
Kakouris, Andreas
;
Siontorou, Christina
- In:
International journal of services and operations …
40
(
2021
)
4
,
pp. 564-595
Persistent link: https://www.econbiz.de/10012800827
Saved in:
28
Sustainable product development of tablet device using environmental conscious QFD : weighted decision matrix evaluation : a case study
Manjunatheshwara, K. J.
;
Vinodh S
- In:
International journal of services and operations …
39
(
2021
)
3
,
pp. 415-437
Persistent link: https://www.econbiz.de/10012595482
Saved in:
29
Achieving leanness : the relationship of lean practices with process exploitation and exploration
Vilkas, Mantas
;
Stankevice, Inga
;
Duobiene, Jurga
; …
- In:
International journal of services and operations …
38
(
2021
)
2
,
pp. 201-219
Persistent link: https://www.econbiz.de/10012522343
Saved in:
30
The influence of total quality management on non-academic performance : public sector institutions of Jordan
Al-Doori, Jamal Ahmed
- In:
International journal of services and operations …
38
(
2021
)
2
,
pp. 231-243
Persistent link: https://www.econbiz.de/10012522353
Saved in:
31
The role of TQM in education : an empirical investigation of preparatory schools of Iraq
Sami Abdullah Kadhim
;
MD Fauzi Bin Ahmad
- In:
International journal of services and operations …
39
(
2021
)
1
,
pp. 26-36
Persistent link: https://www.econbiz.de/10012522486
Saved in:
32
Waste management by application of quality control tools in the manufacturing industry : a case study
Jagdeep Singh
;
Harwinder Singh
;
Deepinder Singh
;
Kumar, …
- In:
International journal of services and operations …
35
(
2020
)
1
,
pp. 12-35
Persistent link: https://www.econbiz.de/10012178603
Saved in:
33
Supply chain risk management and the role of project managers : a comparative analysis of US and Japanese firms
Shimizu, Takashi
;
Park, Kihyun
;
Park, Young Won
;
Haney, …
- In:
International journal of services and operations …
35
(
2020
)
4
,
pp. 504-527
Persistent link: https://www.econbiz.de/10012178873
Saved in:
34
Implementing lean paradigm in an Indian foundry facility : a case study
Tiwari, Sanjiv Kumar
;
Singh, Ritesh Kumar
;
Srivastava, …
- In:
International journal of services and operations …
36
(
2020
)
1
,
pp. 20-41
Persistent link: https://www.econbiz.de/10012206523
Saved in:
35
Two echelon supply chain with permissible delay in payments under exponential lead time involving investment for quality improvement and ordering cost reduction
Hemapriya, S.
;
Uthayakumar, R.
- In:
International journal of services and operations …
36
(
2020
)
3
,
pp. 271-302
Persistent link: https://www.econbiz.de/10012256791
Saved in:
36
Lean management in hospitality : methods, applications and future directions
Rauch, Erwin
;
Matt, Dominik
;
Linder, Christian
- In:
International journal of services and operations …
36
(
2020
)
3
,
pp. 303-326
Persistent link: https://www.econbiz.de/10012256793
Saved in:
37
Models of satisfaction antecedents : a brief review : an integrative literature review of the most discussed satisfaction models in marketing studies
Macieira, Fernando
;
Oliveira, Tiago
;
Yanaze, Mitsuru
- In:
International journal of services and operations …
36
(
2020
)
3
,
pp. 348-359
Persistent link: https://www.econbiz.de/10012256799
Saved in:
38
A mathematical model and NSGA-II algorithm for bi-objective grid scheduling problem with quality of service satisfaction
Kianfar, Kamran
;
Barafkandeh, Shayan
- In:
International journal of services and operations …
36
(
2020
)
4
,
pp. 531-557
Persistent link: https://www.econbiz.de/10012285516
Saved in:
39
The management of customer requirements in a product-service system context : a case study in the medical equipment sector
Haber, Nicolas
;
Fargnoli, Mario
- In:
International journal of services and operations …
37
(
2020
)
2
,
pp. 145-169
Persistent link: https://www.econbiz.de/10012521742
Saved in:
40
A comprehensive model to prioritise lean tools for manufacturing industries : a fuzzy FMEA, AHP and QFD-based approach
Kumar, M. Bhuvanesh
;
Parameshwaran, R.
- In:
International journal of services and operations …
37
(
2020
)
2
,
pp. 170-196
Persistent link: https://www.econbiz.de/10012521918
Saved in:
41
Mapping heritage tourism service quality using the Kano model : a case study of Indian tourism
Pandey, Ashutosh
;
Sahu, Rajendra
- In:
International journal of services and operations …
37
(
2020
)
2
,
pp. 264-283
Persistent link: https://www.econbiz.de/10012521924
Saved in:
42
Translating improvement methodology into healthcare culture
Simon, James
;
Houle, Mishaela
- In:
Business process management journal
23
(
2017
)
4
,
pp. 769-778
Persistent link: https://www.econbiz.de/10011723264
Saved in:
43
Lean process design for a radiology department
Camgöz-Akdağ, Hatice
;
Çalişkan, Esra
;
Toma, Sirel
- In:
Business process management journal
23
(
2017
)
4
,
pp. 779-791
Persistent link: https://www.econbiz.de/10011723268
Saved in:
44
Assessment of patient safety culture : a comparative case study between physicians and nurses
Elsheikh, Ahmed Mohamed
;
AlShareef, Mohammed Abdullah
; …
- In:
Business process management journal
23
(
2017
)
4
,
pp. 792-810
Persistent link: https://www.econbiz.de/10011723274
Saved in:
45
Field quality metrics - findings and recommendations
Palmquist, Brian
- In:
Business process management journal
23
(
2017
)
4
,
pp. 811-821
Persistent link: https://www.econbiz.de/10011723276
Saved in:
46
Improving software quality using Six Sigma DMAIC-based approach : a case study
Karout, Racha
;
Awasthi, Anjali
- In:
Business process management journal
23
(
2017
)
4
,
pp. 842-856
Persistent link: https://www.econbiz.de/10011723300
Saved in:
47
Six Sigma model of transfer of development capability
Myszewski, Jan M.
- In:
Business process management journal
23
(
2017
)
4
,
pp. 857-872
Persistent link: https://www.econbiz.de/10011723301
Saved in:
48
Aligning customer requirements and organizational constraints to service processes and strategies
Paltayian, George
;
Gotzamani, Katerina D.
;
Georgiou, …
- In:
Business process management journal
23
(
2017
)
5
,
pp. 1018-1042
Persistent link: https://www.econbiz.de/10011785811
Saved in:
49
Road towards Lean Six Sigma in service industry : a multi-factor integrated framework
Tsironis, Loukas K.
;
Psychogios, Alexandros G.
- In:
Business process management journal
22
(
2016
)
4
,
pp. 812-834
Persistent link: https://www.econbiz.de/10011602838
Saved in:
50
Selected papers from the 7th Canadian Quality Congress
Sinha, Madhav N.
(
ed.
)
-
Canadian Quality Congress <7., 2015, Edmonton, Alberta>
-
2016
Persistent link: https://www.econbiz.de/10011609688
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