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Gesundheitsversorgung
96
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96
Dienstleistungsqualität
42
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42
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34
Health care system
34
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Rosenbaum, Mark S.
3
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Chinta, Ravi
2
Erickson, G. Scott
2
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Khanfar, Nile M.
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Mody, Makarand Amrish
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Qu, Haiyan
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2
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2
Thelen, Shawn T.
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Wray, Tanya
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Yoo, Boonghee
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Akbolat, Mahmut
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Aksezer, Caglar S.
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European Conference on Knowledge Management <13, 2012, Cartagena>
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The service industries journal
Health marketing quarterly
Journal of health organization and management
199
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187
Health care management review : HCM review
166
Health economics
164
The European journal of health economics : HEPAC ; health economics in prevention and care
151
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94
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The European journal of health economics
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International journal of production research
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Health care management science : a new journal serving the international health care management community
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Inquiry : a journal of health care organization, provision and financing
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Journal of the Operational Research Society
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Omega : the international journal of management science
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32
Public management review
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International journal of production economics
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International journal of public sector management : IJPSM
29
Information systems research : ISR
28
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
26
Quality management journal : QMJ
26
Technovation : the international journal of technological innovation, entrepreneurship and technology management
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Sozialer Fortschritt : unabhängige Zeitschrift für Sozialpolitik
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ECONIS (ZBW)
96
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1
Patient participation : the impact of diagnosis and individual characteristics
Schramm, Mary E.
;
Ghosh Chowdhury, Tilottama
; …
- In:
The service industries journal
43
(
2023
)
13/14
,
pp. 989-1009
Persistent link: https://www.econbiz.de/10014338650
Saved in:
2
Hospitality as the bridge : advancing transformative service research towards human flourishing
Mody, Makarand Amrish
- In:
The service industries journal
43
(
2023
)
7/8
,
pp. 423-453
Persistent link: https://www.econbiz.de/10014321599
Saved in:
3
How satisfactory are empathetic care and robotic assistance in telemedicine services?
Saxena, Shilpi
;
Prashar, Anupama
- In:
The service industries journal
43
(
2023
)
11/12
,
pp. 827-853
Persistent link: https://www.econbiz.de/10014321627
Saved in:
4
The impact of country image and patient cosmopolitanism on medical tourism
Thelen, Shawn T.
;
Yoo, Boonghee
- In:
Health marketing quarterly
40
(
2023
)
1
,
pp. 98-118
Persistent link: https://www.econbiz.de/10014295034
Saved in:
5
Patient consideration of local hospital, center of excellence, and medical tourism options for surgery
Yoo, Boonghee
;
Thelen, Shawn T.
;
Harrison, Kristina
- In:
Health marketing quarterly
40
(
2023
)
2
,
pp. 119-140
Persistent link: https://www.econbiz.de/10014295039
Saved in:
6
Demystifying hospital charges for hospital readmissions in 2017 in the United States for psychosis (DRG = 885)
Chinta, Ravi
;
Singh, Japjot
- In:
Health marketing quarterly
40
(
2023
)
2
,
pp. 174-189
Persistent link: https://www.econbiz.de/10014295131
Saved in:
7
Pre-service recovery : impact on customer satisfaction and acceptable waiting time
Qin, Jin
;
Xu, Fengqin
;
Wang, Rui
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 64-84
Persistent link: https://www.econbiz.de/10013540908
Saved in:
8
Patient demographics as determinants of where they go for hospitalization, what inpatient care they get, and what they are charged : A national study
Ford, Lori
;
Chinta, Ravi
;
Fiedler, Anne
- In:
Health marketing quarterly
39
(
2022
)
4
,
pp. 315-336
Persistent link: https://www.econbiz.de/10013483445
Saved in:
9
Health care utilization among beneficiaries with diabetes from federally qualified health centers : analysis from a Medicaid managed care organization
Austin, Shamly
;
Clarke, Meredith
;
Zhang, Yuan
;
Qu, Haiyan
; …
- In:
Health marketing quarterly
39
(
2022
)
1
,
pp. 74-87
Persistent link: https://www.econbiz.de/10013356992
Saved in:
10
Use of social media in healthcare
El Hajjar, Samer
;
Ouaida, Fadila
- In:
Health marketing quarterly
39
(
2022
)
2
,
pp. 173-190
Persistent link: https://www.econbiz.de/10013357093
Saved in:
11
A meta-analysis of the determinants of patient satisfaction and loyalty
Olesen, Karin
;
Bathula, Hanoku
- In:
Health marketing quarterly
39
(
2022
)
2
,
pp. 191-210
Persistent link: https://www.econbiz.de/10013357112
Saved in:
12
Perception of quality and implicitness of promises in medical services : a study in the military polyclinic of Rio de Janeiro
Troccoli, Irene Raguenet
;
Manhães, Vitor Martins
- In:
Health marketing quarterly
39
(
2022
)
1
,
pp. 23-42
Persistent link: https://www.econbiz.de/10013336369
Saved in:
13
How to improve patient satisfaction behavioral compliance and hospital image through nurse caring : strategizing for healthcare during COVID-19
AlOmari, Firas
- In:
Health marketing quarterly
38
(
2021
)
2/3
,
pp. 52-69
Persistent link: https://www.econbiz.de/10012695233
Saved in:
14
Telemedicine acceptance during the COVID-19 pandemic : user satisfaction and strategic healthcare marketing considerations
Sabbir, Md. Mahiuddin
;
Khan Md. Raziuddin Taufique
; …
- In:
Health marketing quarterly
38
(
2021
)
2/3
,
pp. 168-187
Persistent link: https://www.econbiz.de/10012695245
Saved in:
15
Communicating bad news of COVID-19 : an empirical study of patients' preferences in India
Chhabra, Sakhhi
;
Girija, Smitha
- In:
Health marketing quarterly
38
(
2021
)
2/3
,
pp. 205-221
Persistent link: https://www.econbiz.de/10012695256
Saved in:
16
COVID-19 impact on healthcare marketing
Stevens, Robert
(
ed.
);
Loudon, David
(
ed.
)
-
2021
Persistent link: https://www.econbiz.de/10012695260
Saved in:
17
The impact of connected health technologies on the quality of service delivered by home care companies : focus on trust and social presence
Etemad-Sajadi, Reza
;
Gomes dos Santos, Gil
- In:
Health marketing quarterly
38
(
2021
)
4
,
pp. 287-296
Persistent link: https://www.econbiz.de/10012802276
Saved in:
18
The mediating role of patient satisfaction in the effect of patient visit experiences on word-of-mouth intention
Akbolat, Mahmut
;
Sezer, Cemal
;
Ünal, Özgün
;
Amarat, …
- In:
Health marketing quarterly
38
(
2021
)
1
,
pp. 12-22
Persistent link: https://www.econbiz.de/10012607836
Saved in:
19
Reducing health inequalities trough digital options in mental health : a physician's perspective
Taiminen, Heini M.
;
Saraniemi, Saila
;
Joffe, Grigori
; …
- In:
Health marketing quarterly
36
(
2019
)
2
,
pp. 93-106
Persistent link: https://www.econbiz.de/10012200128
Saved in:
20
Service quality : a subliminal pathway to service differentiation and competitive advantage in private healthcare marketing in Ghana
Anabila, Peter
- In:
Health marketing quarterly
36
(
2019
)
2
,
pp. 136-151
Persistent link: https://www.econbiz.de/10012200134
Saved in:
21
Medical tourism in emerging markets : the role of trust, networks, and word-of-mouth
Hyder, Akmal S.
;
Rydback, Michelle
;
Borg, Erik
; …
- In:
Health marketing quarterly
36
(
2019
)
3
,
pp. 203-219
Persistent link: https://www.econbiz.de/10012200140
Saved in:
22
Part-time practice in healthcare : impact on operational versus medical performance
Kogan, Konstantin
;
Panizel, Rafi
;
Perlman, Yael
- In:
Health marketing quarterly
35
(
2018
)
2
,
pp. 85-99
Persistent link: https://www.econbiz.de/10011979322
Saved in:
23
Investigating healthcare brand communities : the impact of online hospital reviews
Church, E. Mitchell
;
Chakraborty, Subhajit
- In:
Health marketing quarterly
35
(
2018
)
2
,
pp. 120-133
Persistent link: https://www.econbiz.de/10011979329
Saved in:
24
Understanding health care service quality in developing Latin America
Otalora, Mauricio Losada
;
Rosenbaum, Mark S.
;
Orejula, …
- In:
Health marketing quarterly
35
(
2018
)
3
,
pp. 167-185
Persistent link: https://www.econbiz.de/10011979353
Saved in:
25
"The problem is people don’t know how to talk to you" : how medicaid recipients understand and use health plan report cards and instruction sheets
Goodman, J. Robyn
;
Duke, Lisa L.
;
Theis, Ryan P.
; …
- In:
Health marketing quarterly
35
(
2018
)
3
,
pp. 227-244
Persistent link: https://www.econbiz.de/10011979384
Saved in:
26
A needs assessment study of what health care consumers seek from social media and social networking
Cangelosi, Joe
;
Kim, David
;
Ranelli, Ed
;
Griffin, Ken
- In:
Health marketing quarterly
35
(
2018
)
4
,
pp. 266-279
Persistent link: https://www.econbiz.de/10011979390
Saved in:
27
The four Ps of patient experience : a new strategic framework informed by theory and practice
Kash, Bita A.
;
McKahan, Molly
;
Tomaszewski, Lesley
; …
- In:
Health marketing quarterly
35
(
2018
)
4
,
pp. 313-325
Persistent link: https://www.econbiz.de/10011979399
Saved in:
28
Transformative service research and service design : synergistic effects in healthcare
Anderson, Sidney
;
Alkire, Linda
;
Rayburn, Steven W.
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 99-113
Persistent link: https://www.econbiz.de/10011848039
Saved in:
29
Encouraging male participation in cancer resource centers
El-Manstrly, Dahlia
;
Rosenbaum, Mark S.
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 114-126
Persistent link: https://www.econbiz.de/10011848041
Saved in:
30
The influence of hospitable design and service on patient responses
Suess, Courtney
;
Mody, Makarand Amrish
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 127-147
Persistent link: https://www.econbiz.de/10011848050
Saved in:
31
Understanding hospital quality : the case of cumulative and balanced quality
Anderson, Sidney T.
;
Smith, J. S.
- In:
The service industries journal
38
(
2018
)
3/4
,
pp. 182-200
Persistent link: https://www.econbiz.de/10011848068
Saved in:
32
Rating healthcare services : consumer satisfaction vs. health system performance
Horodnic, Adrian V.
;
Apetrei, Andreea
;
Luca, …
- In:
The service industries journal
38
(
2018
)
13/14
,
pp. 974-994
Persistent link: https://www.econbiz.de/10011962031
Saved in:
33
Special double issue: hospitality, healthcare, and design
Rosenbaum, Mark S.
(
ed.
);
Verma, Rohit
(
ed.
); …
-
2018
Persistent link: https://www.econbiz.de/10011848016
Saved in:
34
Luxury patient experience (LPX) : review, conceptualization, and future research directions
Klaus, Philipp
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 87-98
Persistent link: https://www.econbiz.de/10011848030
Saved in:
35
An exploratory investigation of hospice marketing : how are palliative care providers marketing their services?
Matthews, Michael
;
Peters, Cara Okleshen
;
Lawson, Stephanie
- In:
Health marketing quarterly
34
(
2017
)
1
,
pp. 48-61
Persistent link: https://www.econbiz.de/10011686963
Saved in:
36
The relationship between emergency department wait times and inpatient satisfaction
Davenport, Polly J.
;
O'Connor, Stephen J.
;
Szychowski, …
- In:
Health marketing quarterly
34
(
2017
)
2
,
pp. 97-112
Persistent link: https://www.econbiz.de/10011706883
Saved in:
37
What's love got to do with it? : investigating consumer commitment in health care
Kemp, Elyria
;
Poole, Sonja Martin
- In:
Health marketing quarterly
34
(
2017
)
2
,
pp. 113-127
Persistent link: https://www.econbiz.de/10011706889
Saved in:
38
Healthcare and hospitality : intangible dynamics for evaluating industry sectors
Erickson, G. Scott
;
Rothberg, Helen N.
- In:
The service industries journal
37
(
2017
)
9/10
,
pp. 589-606
Persistent link: https://www.econbiz.de/10011717978
Saved in:
39
How much segmentation is needed in the health care marketplace? : an exploratory study of HMO and non-HMO customers
Tootelian, Dennis H.
;
Mikhailitchenko, Andrey
;
Holst, Cindy
- In:
Health marketing quarterly
33
(
2016
)
1
,
pp. 31-47
Persistent link: https://www.econbiz.de/10011460413
Saved in:
40
Care provider perspectives on medical travel : a three-country study of destination hospitals
Garman, Andrew N.
;
Johnson, Tricia J.
;
Lynch, Elizabeth B.
- In:
Health marketing quarterly
33
(
2016
)
1
,
pp. 48-58
Persistent link: https://www.econbiz.de/10011460427
Saved in:
41
Quantitative comparison of measurements of urgent care service quality
Qin, Hong
;
Prybutok, Victor
;
Prybutok, Gayle
- In:
Health marketing quarterly
33
(
2016
)
1
,
pp. 59-77
Persistent link: https://www.econbiz.de/10011460430
Saved in:
42
The case for workforce development in social marketing
Pounds, Lea
- In:
Health marketing quarterly
33
(
2016
)
4
,
pp. 321-326
Persistent link: https://www.econbiz.de/10011628485
Saved in:
43
Patients' preferences for family medicine physicians' video biographies
Perrault, Evan K.
- In:
Health marketing quarterly
33
(
2016
)
4
,
pp. 342-352
Persistent link: https://www.econbiz.de/10011628493
Saved in:
44
The utilization of websites for fundraising by NCI-designated cancer centers : examining the capacity for dialogic communication with prospective donors
Erwin, Cathleen O.
;
Dias, Ashley M.
- In:
Health marketing quarterly
33
(
2016
)
4
,
pp. 369-385
Persistent link: https://www.econbiz.de/10011628501
Saved in:
45
Developing a framework of service convenience in health care : an exploratory study for a primary care provider
Tuzovic, Sven
;
Kuppelwieser, Volker
- In:
Health marketing quarterly
33
(
2016
)
2
,
pp. 127-148
Persistent link: https://www.econbiz.de/10011517947
Saved in:
46
Physicians, patients, and Facebook : could you? : would you? : should you?
Peluchette, Joy V.
;
Karl, Katherine A.
;
Coustasse, Alberto
- In:
Health marketing quarterly
33
(
2016
)
2
,
pp. 112-126
Persistent link: https://www.econbiz.de/10011517953
Saved in:
47
Does trust of patients in their physician predict loyalty to the health care insurer? : the Israeli case study
Gabay, Gillie
- In:
Health marketing quarterly
33
(
2016
)
2
,
pp. 149-162
Persistent link: https://www.econbiz.de/10011517969
Saved in:
48
Understanding the factors that influence patient satisfaction with ambulance services
Bogomolova, Svetlana
;
Tan, P. J.
;
Dunn, S. P.
; …
- In:
Health marketing quarterly
33
(
2016
)
2
,
pp. 163-180
Persistent link: https://www.econbiz.de/10011517975
Saved in:
49
Acupuncture use in the United States : who, where, why, and at what price?
Austin, Shamly
;
Ramamonjiarivelo, Zo
;
Qu, Haiyan
; …
- In:
Health marketing quarterly
32
(
2015
)
2
,
pp. 113-128
Persistent link: https://www.econbiz.de/10011304097
Saved in:
50
An intersectionality framework for transformative services research
Corus, Canan
;
Saatcioglu, Bige
- In:
The service industries journal
35
(
2015
)
7/8
,
pp. 415-429
Persistent link: https://www.econbiz.de/10011337120
Saved in:
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