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isPartOf:"International journal of services technology and management"
~isPartOf:"The journal of services marketing"
~isPartOf:"Journal of business research : JBR"
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Service innovation
32
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Innovation
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22
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22
Innovationsmanagement
22
Services
22
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Witell, Lars
5
Gustafsson, Anders
3
Kristensson, Per
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Fombelle, Paul
2
Perks, Helen
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International journal of services technology and management
The journal of services marketing
Journal of business research : JBR
SpringerLink / Bücher
34
The service industries journal
19
Designing for service : key issues and new directions
16
An introduction to industrial service design
14
Research
13
Service innovation : novel ways of creating value in actor systems
13
Research methods in service innovation
12
Innovating for trust
11
Innovating in practice : perspectives and experiences
11
Journal of service management
11
Service business model innovation in the healthcare and hospital management : models, strategies, tools
11
The journal of business & industrial marketing
10
Industrial marketing management : the international journal for industrial and high-tech firms
8
Journal of service research : JSR
8
Service Engineering internationaler Dienstleistungen : [services made in Germany]
7
Service business
7
Springer eBook Collection
7
The journal of product innovation management : an international publication of the Product Development & Management Association
7
Public management review
6
Forum Dienstleistungsmanagement
5
Handbook of service science ; [Vol. 1]
5
Journal of service research
5
Service design and delivery
5
Springer eBook Collection / Business and Management
5
Creativity and innovation management
4
Edward Elgar E-Book Archive
4
European review of service economics and management
4
Geschäftsmodelle - Wertschöpfung - Transformation
4
IEEE transactions on engineering management : EM
4
International Journal of Innovation Management (ijim)
4
International Journal of Services, Economics and Management
4
International journal of contemporary hospitality management
4
International journal of hospitality management
4
Journal of open innovation : technology, market, and complexity
4
Service Science: Research and Innovations in the Service Economy
4
Service science, management and engineering : education for the 21st Century
4
Dienstleistungsmodellierung 2010 : interdisziplinäre Konzepte und Anwendungsszenarien ; [die Tagung fand am 24. März 2010 an der Alpen-Adria-Universität Klagenfurt, Österreich, im Rahmen der Konferenz "Modellierung 2010" statt]
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ECONIS (ZBW)
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1
Transforming health-care service through consumer co-creation : directions for service design
Carlini, Joan
;
Muir, Rachel
;
McLaren-Kennedy, Annette
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 326-343
Persistent link: https://www.econbiz.de/10014515638
Saved in:
2
A brief history of service innovation : the evolution of past, present, and future of service innovation
Marvi, Reza
;
Mahavarpour, Nasrin
;
Foroudi, Pantea
- In:
Journal of business research : JBR
160
(
2023
),
pp. 1-23
Persistent link: https://www.econbiz.de/10014299256
Saved in:
3
Marketing inclusive banking services to financially vulnerable consumers : a service design approach
Ofori-Okyere, Isaac
;
Edghiem, Farag
;
Kumah, Seyram Pearl
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 232-247
Persistent link: https://www.econbiz.de/10013542932
Saved in:
4
Value co-creation on a shared healthcare platform : impact on service innovation, perceived value and patient welfare
Akter, Shahriar
;
Babu, Mujahid Mohiuddin
;
Hossain, Md Afnan
- In:
Journal of business research : JBR
140
(
2022
),
pp. 95-106
Persistent link: https://www.econbiz.de/10013040704
Saved in:
5
Different roles, different strokes : how to leverage two types of digital platform capabilities to fuel service innovation
Wang, Yonggui
;
Tian, Qinghong
;
Li, Xia
;
Xiao, Xiaohong
- In:
Journal of business research : JBR
144
(
2022
),
pp. 1121-1128
Persistent link: https://www.econbiz.de/10013185083
Saved in:
6
Key challenges and opportunities of service innovation processes in technology supplier-service provider partnerships
Homayounfard, Amir
;
Zaefarian, Ghasem
- In:
Journal of business research : JBR
139
(
2022
),
pp. 1284-1302
Persistent link: https://www.econbiz.de/10013194363
Saved in:
7
Service system transformation through service design : linking analytical dimensions and service design approaches
Koskela-Huotari, Kaisa
;
Patrício, Lia
;
Zhang, Jie
; …
- In:
Journal of business research : JBR
136
(
2021
),
pp. 343-355
Persistent link: https://www.econbiz.de/10012663303
Saved in:
8
Conflict by design and why institutions matter in service design : a case of a German creative agency in China
Struwe, Sascha
;
Slepniov, Dmitrij
- In:
Journal of business research : JBR
130
(
2021
),
pp. 124-136
Persistent link: https://www.econbiz.de/10012544827
Saved in:
9
Digital information flows across a B2C/C2C continuum and technological innovations in service ecosystems : a service-dominant logic perspective
Peltier, James
;
Dahl, Andrew J.
;
Swan, Eric L.
- In:
Journal of business research : JBR
121
(
2020
),
pp. 724-734
Persistent link: https://www.econbiz.de/10012417390
Saved in:
10
New service development by manufacturing firms : effects of customer participation under environmental contingencies
Morgan, Todd
;
Anokhin, Sergey Alexander
;
Wincent, Joakim
- In:
Journal of business research : JBR
104
(
2019
),
pp. 497-505
Persistent link: https://www.econbiz.de/10012105180
Saved in:
11
Managing ecosystems for service innovation : a dynamic capability view
Lütjen, Heiner
;
Schultz, Carsten
;
Tietze, Frank
; …
- In:
Journal of business research : JBR
104
(
2019
),
pp. 506-519
Persistent link: https://www.econbiz.de/10012105183
Saved in:
12
Services design and innovation and serviceology
He, Ting
(
ed.
);
Su, Sheng
(
ed.
);
Li, Weiping
(
ed.
)
-
2019
Persistent link: https://www.econbiz.de/10012149081
Saved in:
13
The role of customer knowledge development for incremental and radical service innovation in servitized manufacturers
Johansson, A. Elisabeth
;
Raddats, Chris
;
Witell, Lars
- In:
Journal of business research : JBR
98
(
2019
),
pp. 328-338
Persistent link: https://www.econbiz.de/10012007247
Saved in:
14
A bricolage perspective on service innovation
Witell, Lars
;
Gebauer, Heiko
;
Jaakkola, Elina
;
Hammedi, Wafa
- In:
Journal of business research : JBR
79
(
2017
),
pp. 290-298
Persistent link: https://www.econbiz.de/10011745390
Saved in:
15
Exploring the "black box" of customer co-creation processes
Trischler, Jakob
;
Pervan, Simon J.
;
Scott, Donald Robert
- In:
The journal of services marketing
31
(
2017
)
3
,
pp. 265-280
Persistent link: https://www.econbiz.de/10011741253
Saved in:
16
Social innovation : the process develoment of knowledge-intensive companies
Battisti, Sandro
- In:
International journal of services technology and management
18
(
2012
)
3/4
,
pp. 224-244
Persistent link: https://www.econbiz.de/10009744376
Saved in:
17
Defining service innovation : a review and synthesis
Witell, Lars
;
Snyder, Hannah
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
69
(
2016
)
8
,
pp. 2863-2872
Persistent link: https://www.econbiz.de/10011507784
Saved in:
18
Unfolding the recipes for conflict resolution during the new service development effort
Gounaris, Spiros
;
Chatzipanagiotou, Kalliopi
;
Boukis, …
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 4042-4055
Persistent link: https://www.econbiz.de/10011553888
Saved in:
19
Service innovation, renewal, and adoption/rejection in dynamic global contexts
Martin, Drew
;
Gustafsson, Anders
;
Choi, Sunmee
- In:
Journal of business research : JBR
69
(
2016
)
7
,
pp. 2397-2400
Persistent link: https://www.econbiz.de/10011490963
Saved in:
20
Identifying categories of service innovation : a review and synthesis of the literature
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
69
(
2016
)
7
,
pp. 2401-2408
Persistent link: https://www.econbiz.de/10011490968
Saved in:
21
Contrasting risk perceptions of technology-based service innovations in inter-organizational settings
Paluch, Stefanie
;
Wünderlich, Nancy V.
- In:
Journal of business research : JBR
69
(
2016
)
7
,
pp. 2424-2431
Persistent link: https://www.econbiz.de/10011491008
Saved in:
22
Exploring dualities of service innovation : implications for service research
Witell, Lars
;
Anderson, Laurel
;
Brodie, Roderick J.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 436-441
Persistent link: https://www.econbiz.de/10011418320
Saved in:
23
Dialogic co-creation and service innovation performance in high-tech companies
Hsieh, Jung-Kuei
;
Hsieh, Yi-Ching
- In:
Journal of business research : JBR
68
(
2015
)
11
,
pp. 2266-2271
Persistent link: https://www.econbiz.de/10011389327
Saved in:
24
Specialisation is king : crativity support systems for service concept development
Voigt, Matthias
;
Plattfaut, Ralf
;
Niehaves, Björn
- In:
International journal of services technology and management
20
(
2014
)
4/5/6
,
pp. 315-334
Persistent link: https://www.econbiz.de/10011346954
Saved in:
25
Service innovation : inward and outward related activities and cooperation mode
Hidalgo Nuchera, Antonio
;
D'Alvano, Luigi
- In:
Journal of business research : JBR
67
(
2014
)
5
,
pp. 698-703
Persistent link: https://www.econbiz.de/10010363390
Saved in:
26
Inter-organizational information systems adoption for service innovation in building sector
Chaparro-Peláez, Julián
;
Pereira-Rama, Antonio
; …
- In:
Journal of business research : JBR
67
(
2014
)
5
,
pp. 673-679
Persistent link: https://www.econbiz.de/10010363408
Saved in:
27
Is the more always better? : a comparative study of internal and external integration practices in new product and new service development
Homburg, Christian
;
Kuehnl, Christina
- In:
Journal of business research : JBR
67
(
2014
)
7
,
pp. 1360-1367
Persistent link: https://www.econbiz.de/10010379345
Saved in:
28
Special section: Anatomy of service innovation
O'Cass, Aron
(
contributor
)
- In:
Journal of business research : JBR
66
(
2013
)
8
,
pp. 1060-1167
Persistent link: https://www.econbiz.de/10009756204
Saved in:
29
A practical perspective on the classification of service innovations
Hsieh, Jung-kuei
;
Chiu, Hung-chang
;
Wei, Chih-ping
; …
- In:
The journal of services marketing
27
(
2013
)
5
,
pp. 371-384
Persistent link: https://www.econbiz.de/10010127938
Saved in:
30
The front/back office configuration in new service development : case study of local commercial bank in China
Li, Jing Hua
;
Huang, Qiu Bo
- In:
International journal of services technology and management
18
(
2012
)
3/4
,
pp. 184-203
Persistent link: https://www.econbiz.de/10009744379
Saved in:
31
Evaluation of design for service innovation curriculum : validation framework and preliminary results
Kim, Sun K.
- In:
International journal of services technology and management
16
(
2011
)
3/4
,
pp. 280-297
Persistent link: https://www.econbiz.de/10009487568
Saved in:
32
Improving service quality and productivity : exploring the digital connections scaling model
Hsu, Cheng
;
Spohrer, James C.
- In:
International journal of services technology and management
11
(
2009
)
3
,
pp. 272-292
Persistent link: https://www.econbiz.de/10003852635
Saved in:
33
New service development using GAP-based QFD : a mobile telecommunication case
Li, Jing-hua
;
Xu, Lei
;
Wu, Xiu-lan
- In:
International journal of services technology and management
12
(
2009
)
2
,
pp. 146-174
Persistent link: https://www.econbiz.de/10003855487
Saved in:
34
Tug of war in innovation - coopetitive service development
Ritala, Paavo
;
Hurmelinna-Laukkanen, Pia
;
Blomqvist, …
- In:
International journal of services technology and management
12
(
2009
)
3
,
pp. 255-272
Persistent link: https://www.econbiz.de/10003859703
Saved in:
35
Value-chain-oriented service development by means of a "two-channel service model"
Panshef, Veselin Vasilef
;
Dörsam, Edgar
;
Sakao, Tomohiko
; …
- In:
International journal of services technology and management
11
(
2009
)
1
,
pp. 4-23
Persistent link: https://www.econbiz.de/10003848959
Saved in:
36
Managing industrial service offerings : requirements on content and processes
Kowalkowski, Christian
;
Brehmer, Per-Olof
;
Kindström, …
- In:
International journal of services technology and management
11
(
2009
)
1
,
pp. 42-63
Persistent link: https://www.econbiz.de/10003848964
Saved in:
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