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isPartOf:"International journal of business excellence"
~isPartOf:"International journal of process management and benchmarking : IJPMB"
~subject:"Customer satisfaction"
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Search: subject_exact:"Qualitätswirtschaft"
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Customer satisfaction
Quality management
120
Qualitätsmanagement
120
India
30
Indien
30
Business process management
26
Industrie
26
Manufacturing industries
26
Prozessmanagement
26
Lean Production
23
Lean production
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Performance measurement
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Performance-Messung
21
Lean Management
14
Lean management
14
Six Sigma
13
TQM
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total quality management
12
Erfolgsfaktor
11
Firm performance
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Instandhaltung
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KMU
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Maintenance policy
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SME
11
Success factor
11
Unternehmenserfolg
11
Innovation
9
DMAIC
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Dienstleistungsqualität
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Einführung
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Implementation
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Innovationsmanagement
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Product quality
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Produktqualität
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lean manufacturing
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Apornak, Arash
1
Azadeh, Mohammad Ali
1
Damghani, Kaveh Khalili
1
Fahimi, Milad
1
Haghighi, Sara Motevali
1
Keramati, Abbas
1
Madanat, Hilda
1
Manohar, Sridhar
1
Natarajan, Vivek S.
1
Nuseir, Mohammed T.
1
Parayitam, Satyanarayana
1
Raissi, Sadigh
1
Roopa, T. N.
1
Sepahi, Masoome
1
Sharma, Tejinder
1
Shukla, Sadhna
1
Tabaeeian, Reihaneh Alsadat
1
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International journal of business excellence
International journal of process management and benchmarking : IJPMB
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
60
International journal of productivity and quality management : IJPQM
43
The TQM journal : the international review of organizational improvement
32
Total quality management & business excellence
22
International journal of quality & reliability management
17
International journal of services and operations management
16
International journal of contemporary hospitality management
13
International journal of quality and service sciences
12
Quality management journal : QMJ
12
International journal of hospitality management
11
Journal of air transport management
10
Journal of retailing and consumer services
10
The service industries journal
10
Managing service quality : MSQ ; an international journal
9
Industrial marketing management : the international journal for industrial and high-tech firms
8
International journal of services, economics and management
8
International journal of business information systems : IJBIS
7
International journal of six sigma and competitive advantage : IJSSCA
7
Journal of hospitality marketing & management
7
The journal of services marketing
7
Cogent business & management
6
Amfiteatru economic : an economic and business research periodical
5
Benchmarking : an international journal
5
Business process management journal
5
International journal of production research
5
International journal of services and operations management : IJSOM
5
International journal of services technology and management
5
Journal of industrial engineering and management : JIEM
5
Tourism management : research, policies, practice
5
Benchmarking : an international journal ; BIJ
4
International journal of electronic customer relationship management : IJECRM
4
International journal of production economics
4
Journal of business research : JBR
4
Journal of internet commerce
4
Journal of open innovation : technology, market, and complexity
4
Journal of strategic marketing
4
Problems and perspectives in management : PPM ; international research journal
4
Asia Pacific journal of marketing and logistics
3
Economic research
3
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1
Modelling new service development using Kano, QFD and mathematical programming in an emergency department healthcare unit
Apornak, Arash
;
Raissi, Sadigh
;
Keramati, Abbas
; …
- In:
International journal of process management and …
13
(
2023
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10014313708
Saved in:
2
Analysing key indicators of website service quality using Kano and DANP hybrid model
Tabaeeian, Reihaneh Alsadat
;
Fahimi, Milad
- In:
International journal of process management and …
11
(
2021
)
6
,
pp. 791-807
Persistent link: https://www.econbiz.de/10012672163
Saved in:
3
A study on performance of telecom service market : case of Karnataka, India
Shukla, Sadhna
;
Roopa, T. N.
- In:
International journal of business excellence
15
(
2018
)
1
,
pp. 66-94
Persistent link: https://www.econbiz.de/10011954187
Saved in:
4
Mediation effect of service quality between service innovation and customer word-of-mouth in Indian higher education system
Manohar, Sridhar
- In:
International journal of business excellence
16
(
2018
)
2
,
pp. 127-148
Persistent link: https://www.econbiz.de/10011966946
Saved in:
5
The use of integrated management approaches and their impact on customers' satisfaction and business success
Nuseir, Mohammed T.
;
Madanat, Hilda
- In:
International journal of business excellence
11
(
2017
)
1
,
pp. 120-140
Persistent link: https://www.econbiz.de/10011710584
Saved in:
6
An integrated simulation-DEA approach to imporve quality care of medical centres
Azadeh, Mohammad Ali
;
Sepahi, Masoome
;
Haghighi, Sara …
- In:
International journal of process management and …
3
(
2013
)
3
,
pp. 352-370
Persistent link: https://www.econbiz.de/10010339882
Saved in:
7
The relationship between web quality and user satisfaction : the moderating effects of security and content
Natarajan, Vivek S.
;
Parayitam, Satyanarayana
;
Sharma, …
- In:
International journal of business excellence
5
(
2012
)
1/2
,
pp. 52-76
Persistent link: https://www.econbiz.de/10009425537
Saved in:
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