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isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~subject:"Service quality"
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Search: subject_exact:"Qualitätswirtschaft"
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Service quality
Quality management
33
Qualitätsmanagement
33
Lieferkette
8
Supply chain
8
Dienstleistungsqualität
7
Product quality
7
Produktqualität
7
Theorie
7
Theory
7
Operations Research
5
Operations research
5
quality management
5
Hospital
4
Krankenhaus
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Asymmetric information
3
Asymmetrische Information
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Experiment
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Product design
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Produktgestaltung
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Standardisierung
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Standardization
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empirical operations management
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healthcare
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quality
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Bayes-Statistik
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Bayesian inference
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Consumer behaviour
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Customer satisfaction
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Game theory
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Gesundheitsversorgung
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Gesundheitswesen
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Health care
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Health care system
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Industrie
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Tucker, Anita L.
2
Aobdia, Daniel
1
Chan, Carri W.
1
Chandrasekaran, Aravind
1
Cohen, Maxime C.
1
Escobar, Gabriel
1
Fiszer, Michael D.
1
Green, Linda V.
1
Kim, Baek Jung
1
Lekwijit, Suparerk
1
Lu, Lauren Xiaoyuan
1
Lu, Lijian
1
Lu, Susan Feng
1
Lu, Yina
1
Moffatt-Bruce, Susan D.
1
Musalem, Andrés
1
Olivares, Marcelo
1
Schilkrut, Ariel
1
Senot, Claire
1
Ward, Peter T.
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Management science : journal of the Institute for Operations Research and the Management Sciences
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
93
International journal of productivity and quality management : IJPQM
65
The TQM journal : the international review of organizational improvement
63
International journal of quality & reliability management
57
Quality management journal : QMJ
45
Total quality management & business excellence
43
International journal of quality and service sciences
31
International journal of services and operations management
30
International journal of production research
23
Beiträge zur Hochschulpolitik
21
Auditing : a journal of practice & theory
20
International journal of hospitality management
19
Benchmarking : an international journal ; BIJ
18
Journal of health organization and management
18
Health care management review : HCM review
17
Journal of retailing and consumer services
17
Amfiteatru economic : an economic and business research periodical
14
International journal of six sigma and competitive advantage : IJSSCA
14
Journal of air transport management
14
Managing service quality : MSQ ; an international journal
14
European research studies
13
International journal of business information systems : IJBIS
13
International journal of contemporary hospitality management
13
International journal of production economics
12
Service business
12
The service industries journal
12
European journal of operational research : EJOR
11
International journal of services, economics and management
11
The accounting review : a publication of the American Accounting Association
11
Cogent business & management
10
International journal of services and standards
10
Journal of business research : JBR
10
Manufacturing & service operations management : M & SOM
10
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
10
Benchmarking : an international journal
9
Business process management journal
9
International journal of services and operations management : IJSOM
9
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
8
International journal of services technology and management
8
Journal of hospitality marketing & management
8
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1
Frustration-based promotions : field experiments in ride-sharing
Cohen, Maxime C.
;
Fiszer, Michael D.
;
Kim, Baek Jung
- In:
Management science : journal of the Institute for …
68
(
2022
)
4
,
pp. 2432-2464
Persistent link: https://www.econbiz.de/10013368219
Saved in:
2
The economic consequences of audit firms’ quality control system deficiencies
Aobdia, Daniel
- In:
Management science : journal of the Institute for …
66
(
2020
)
7
,
pp. 2883-2905
Persistent link: https://www.econbiz.de/10012268551
Saved in:
3
Assessing the impact of service level when customer needs are uncertain : an empirical investigation of hospital step-down units
Chan, Carri W.
;
Green, Linda V.
;
Lekwijit, Suparerk
; …
- In:
Management science : journal of the Institute for …
65
(
2019
)
2
,
pp. 751-775
Persistent link: https://www.econbiz.de/10012000740
Saved in:
4
Do mandatory overtime laws improve quality? : staffing decisions and operational flexibility of nursing homes
Lu, Susan Feng
;
Lu, Lauren Xiaoyuan
- In:
Management science : journal of the Institute for …
63
(
2017
)
11
,
pp. 3566-3585
Persistent link: https://www.econbiz.de/10011772476
Saved in:
5
The impact of combining conformance and experiential quality on hospitals’ readmissions and cost performance
Senot, Claire
;
Chandrasekaran, Aravind
;
Ward, Peter T.
; …
- In:
Management science : journal of the Institute for …
62
(
2016
)
3
,
pp. 829-848
Persistent link: https://www.econbiz.de/10011453574
Saved in:
6
The impact of workaround difficulty on frontline employees’ response to operational failures : a laboratory experiment on medication administration
Tucker, Anita L.
- In:
Management science : journal of the Institute for …
62
(
2016
)
4
,
pp. 1124-1144
Persistent link: https://www.econbiz.de/10011470674
Saved in:
7
Measuring the effect of queues on customer purchases
Lu, Yina
;
Musalem, Andrés
;
Olivares, Marcelo
; …
- In:
Management science : journal of the Institute for …
59
(
2013
)
8
,
pp. 1743-1763
Persistent link: https://www.econbiz.de/10009788989
Saved in:
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