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~subject:"Vertrauen"
~subject:"customer satisfaction"
~isPartOf:"International journal of electronic customer relationship management : IJECRM"
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Subject
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Vertrauen
customer satisfaction
Beziehungsmarketing
140
Relationship marketing
140
E-commerce
38
Electronic Commerce
38
Consumer behaviour
32
Konsumentenverhalten
32
Customer satisfaction
30
Kundenzufriedenheit
30
customer relationship management
23
Dienstleistungsqualität
18
Service quality
18
CRM
17
Data Mining
13
Data mining
13
Online retailing
13
Online-Handel
13
Social Web
13
Social web
13
Bank
12
Knowledge management
10
Marketing management
10
Marketingmanagement
10
Wissensmanagement
10
Confidence
9
Erfolgsfaktor
8
Firm performance
8
Mobile communications
8
Mobilkommunikation
8
Success factor
8
Unternehmenserfolg
8
Customer value
7
Iran
7
Kundenwert
7
India
6
Indien
6
Internet marketing
6
Jordan
6
Jordanien
6
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5
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Article
17
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Article in journal
17
Aufsatz in Zeitschrift
17
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English
17
Author
All
Lee, Dong-il
2
Lee, Hyejun
2
Sohn, Changsoo
2
Abu-Shanab, Emad
1
Al-nassar, Bilal Ali Yaseen
1
Algharabat, Raed S.
1
Bauman, Antonina A.
1
Chen, Chien-Chou
1
Chen, Tser-yieth
1
Claver, Jimbo H.
1
Guimaraes, Tor
1
Hamidy, Hamidullah
1
Huda, S. S. M. Sadrul
1
Hung, Li-Mei
1
Ilioudi, Stamatia
1
Joukar, A.
1
Kabir, Mohammad Humayun
1
Khoshfetrat, Atefeh
1
Kumar, Satinder
1
Kumari, Parveen
1
Lazakidou, Athina
1
Lee, Zui Chih
1
Lin, Ying-hsiu
1
Mahawrah, Fadi
1
Paranjape, Ketan
1
Saha, Sunny
1
Seify, M.
1
Seify, Mohsen
1
Shehabat, Issa
1
Siassiakos, Konstantinos
1
Singh, Shamsher
1
Sirohi, Naveen J.
1
Tabaeeian, Reihaneh Alsadat
1
Walker, Dale
1
Yurchisin, Jennifer
1
Zaneian, Z.
1
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Published in...
All
International journal of electronic customer relationship management : IJECRM
Journal of retailing and consumer services
58
Journal of business research : JBR
37
Industrial marketing management : the international journal for industrial and high-tech firms
29
The service industries journal
27
Cogent business & management
23
International journal of hospitality management
20
International journal of electronic marketing and retailing : IJEMR
19
Journal of hospitality marketing & management
19
Journal of strategic marketing
19
The journal of business & industrial marketing
18
Asia Pacific journal of marketing and logistics
17
Services marketing quarterly
16
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
16
International journal of business excellence
14
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
14
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
14
The journal of services marketing
14
Total quality management & business excellence
14
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
12
Journal of service research : JSR
12
Journal of travel and tourism marketing
12
The international journal of bank marketing : IJBM
12
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
11
Journal of business-to-business marketing
11
Journal of financial services marketing : JFSM
11
International journal of business information systems : IJBIS
10
International journal of services, economics and management
10
International journal of technology marketing : IJTMkt
10
Journal of global marketing
10
European journal of marketing : EJM
9
International journal of business excellence : IJBEX
9
International journal of retail & distribution management
9
Journal of marketing
9
Journal of internet commerce
8
Psychology & marketing
8
Service business
8
The international review of retail, distribution and consumer research
8
International journal of contemporary hospitality management
7
Journal for global business advancement : JGBA
7
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ECONIS (ZBW)
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1
Determinants of customer satisfaction in Kabul : evidence from the restaurant industry
Hamidy, Hamidullah
;
Walker, Dale
;
Claver, Jimbo H.
- In:
International journal of electronic customer …
13
(
2022
)
3
,
pp. 203-247
Persistent link: https://www.econbiz.de/10014309477
Saved in:
2
Influence of eCRM on customer satisfaction and customer loyalty : a study on Bangladesh's fast food industry
Huda, S. S. M. Sadrul
;
Saha, Sunny
;
Kabir, Mohammad Humayun
- In:
International journal of electronic customer …
13
(
2021
)
1
,
pp. 30-44
Persistent link: https://www.econbiz.de/10012598022
Saved in:
3
Future research direction for customer satisfaction in relation to complaint handling and service recovery in e-commerce
Kumari, Parveen
;
Kumar, Satinder
- In:
International journal of electronic customer …
12
(
2020
)
3
,
pp. 191-204
Persistent link: https://www.econbiz.de/10012509217
Saved in:
4
Investigating factors in implementation of electronic customer relationship management and its consequences in private hospitals in Isfahan city
Seify, Mohsen
;
Tabaeeian, Reihaneh Alsadat
; …
- In:
International journal of electronic customer …
12
(
2020
)
3
,
pp. 225-245
Persistent link: https://www.econbiz.de/10012509228
Saved in:
5
Online consumer trust research and Maslow's hierarchy of needs
Bauman, Antonina A.
- In:
International journal of electronic customer …
11
(
2017/2018
)
4
,
pp. 315-331
Persistent link: https://www.econbiz.de/10011989783
Saved in:
6
The impact of knowledge management on customer relationship management : a case from the fast food industry in Jordan
Mahawrah, Fadi
;
Shehabat, Issa
;
Abu-Shanab, Emad
- In:
International journal of electronic customer …
10
(
2016
)
2/4
,
pp. 138-157
Persistent link: https://www.econbiz.de/10011688025
Saved in:
7
Designing the impact pattern of electronic service quality thorugh perceived value and electronic trust on customers' electronic commitment : case study of customers of different b...
Zaneian, Z.
;
Seify, M.
;
Joukar, A.
- In:
International journal of electronic customer …
9
(
2015
)
4
,
pp. 220-239
Persistent link: https://www.econbiz.de/10011606925
Saved in:
8
The customer trust and customer commitment of e-customer relationship management : study at Jordan of mobile phone services
Al-nassar, Bilal Ali Yaseen
- In:
International journal of electronic customer …
9
(
2015
)
1
,
pp. 33-55
Persistent link: https://www.econbiz.de/10011575147
Saved in:
9
Testing cloud computing for customer satisfaction and loyalty
Guimaraes, Tor
;
Paranjape, Ketan
- In:
International journal of electronic customer …
8
(
2014
)
1/3
,
pp. 72-86
Persistent link: https://www.econbiz.de/10011471138
Saved in:
10
Internet banking services as tool of CRM : a study of customer satisfaction in the National Capital Region, Delhi
Singh, Shamsher
;
Sirohi, Naveen J.
- In:
International journal of electronic customer …
8
(
2014
)
1/3
,
pp. 101-118
Persistent link: https://www.econbiz.de/10011471152
Saved in:
11
The role of 3D product presentation in enhancing electronic customer relationship management (e-CRM) for online retailer : university students context
Algharabat, Raed S.
- In:
International journal of electronic customer …
8
(
2014
)
4
,
pp. 159-179
Persistent link: https://www.econbiz.de/10011471304
Saved in:
12
A study of customer care and satisfaction towards hotel service quality
Hung, Li-Mei
;
Chen, Chien-Chou
- In:
International journal of electronic customer …
7
(
2013
)
3/4
,
pp. 161-172
Persistent link: https://www.econbiz.de/10010396379
Saved in:
13
The impact of website attractiveness, consumer-website identification, and website trustworthiness on purchase intention
Lee, Zui Chih
;
Yurchisin, Jennifer
- In:
International journal of electronic customer …
5
(
2011
)
3/4
,
pp. 272-287
Persistent link: https://www.econbiz.de/10009489245
Saved in:
14
The effects of mobile CRM activities on trust-based commitment
Sohn, Changsoo
;
Lee, Dong-il
;
Lee, Hyejun
- In:
International journal of electronic customer …
5
(
2011
)
2
,
pp. 130-152
Persistent link: https://www.econbiz.de/10009297349
Saved in:
15
Enhancing the relationship benefit to develop relationship value
Chen, Tser-yieth
;
Lin, Ying-hsiu
- In:
International journal of electronic customer …
3
(
2009
)
2
,
pp. 167-185
Persistent link: https://www.econbiz.de/10003850210
Saved in:
16
The role of satisfaction and trust in mobile CRM activities
Lee, Dong-il
;
Sohn, Changsoo
;
Lee, Hyejun
- In:
International journal of electronic customer …
2
(
2008
)
2
,
pp. 101-119
Persistent link: https://www.econbiz.de/10003836324
Saved in:
17
Electronic customer relationship management applications and consumer trust in e-commerce
Lazakidou, Athina
;
Ilioudi, Stamatia
;
Siassiakos, …
- In:
International journal of electronic customer …
2
(
2008
)
3
,
pp. 262-275
Persistent link: https://www.econbiz.de/10003779497
Saved in:
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