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~isPartOf:"Journal of retailing and consumer services"
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Satisfaction
79
Consumer behaviour
65
Konsumentenverhalten
65
Customer satisfaction
62
Kundenzufriedenheit
62
Beziehungsmarketing
37
Relationship marketing
37
Dienstleistungsqualität
27
Service quality
27
Zufriedenheit
19
Einzelhandel
13
Retail trade
13
Confidence
12
Vertrauen
12
Customer service
11
Kundenservice
11
Loyalty
11
Online retailing
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Online-Handel
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Brand management
10
Markenführung
10
Trust
9
Viral marketing
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Virales Marketing
9
Arbeitszufriedenheit
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Emotion
8
Job satisfaction
8
Brand image
7
Markenimage
7
Happiness
6
Lebensqualität
6
Mobile communications
6
Mobilkommunikation
6
Quality of life
6
Beschwerdemanagement
5
Complaint management
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E-commerce
5
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Lombart, Cindy
4
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2
Fazal-e-Hasan, Syed
2
Ishaq, Muhammad Ishtiaq
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2
Mortimer, Gary
2
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2
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2
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2
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1
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1
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1
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1
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1
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1
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1
Akdim, Khaoula
1
Aksoy, Lerzan
1
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1
Alalwan, Ali Abdallah
1
Alghamdi, Abdullah
1
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Journal of retailing and consumer services
Discussion paper series / IZA
424
IZA Discussion Paper
241
SOEP papers on multidisciplinary panel data research / German Socio-Economic Panel Study (SOEP), DIW Berlin
193
NBER working paper series
110
International journal of happiness and development
109
Journal of economic behavior & organization : JEBO
107
Working paper / National Bureau of Economic Research, Inc.
106
Journal of business research : JBR
97
NBER Working Paper
89
International journal of hospitality management
77
Journal of vocational behavior
77
GLO discussion paper
75
CESifo working papers
72
Journal of economic psychology : research in economic psychology and behavioral economics
71
Ecological economics : the transdisciplinary journal of the International Society for Ecological Economics
69
Discussion paper
67
SOEPpaper
66
Working paper
66
Applied economics letters
59
The journal of socio-economics
55
Journal of travel and tourism marketing
54
Tourism management : research, policies, practice
54
Applied economics
48
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
48
Discussion paper / Tinbergen Institute
43
World development : the multi-disciplinary international journal devoted to the study and promotion of world development
42
Tourism management perspectives : TMP
41
International review of economics : journal of civil economy
40
Economics letters
39
Social Indicators Research
39
The journal of services marketing
37
IZA Discussion Papers
36
Journal of behavioral and experimental economics
35
Journal of career development
35
Kyklos : international review for social sciences
35
Tourism analysis : an interdisciplinary tourism & hospitality journal
33
Warwick economic research papers
32
Cogent business & management
31
Journal of hospitality marketing & management
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ECONIS (ZBW)
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1
Adoption, satisfaction, trust, and commitment of over-the-top platforms : an integrated approach
Soren, Anup Anurag
;
Chakraborty, Shibashish
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014460800
Saved in:
2
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
3
Understanding post-pandemic market segmentation through perceived risk, behavioural intention, and emotional wellbeing of consumers
Sukanlaya Sawang
;
Lee, Chia-Chi
;
Chou, Cindy Yunhsin
; …
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014371803
Saved in:
4
The factors influencing STD through SOR theory
Nieves-Pavón, Sergio
;
López-Mosquera García, Natalia
; …
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014373380
Saved in:
5
Emotion and trust in virtual service assistant design for effective service recovery
Le, Hoang T. P. M.
;
Park, Jungkun
;
Lee, Sangwoo
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014364045
Saved in:
6
Dissecting the mixed effects of human-customer service chatbot interaction on customer satisfaction : an explanation from temporal and conversational cues
Xu, Ying
;
Niu, Nan
;
Zhao, Zixiang
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014364474
Saved in:
7
Care management to improve retail customers' and employees' satisfaction
Raggiotto, Francesco
;
Campagno, Cristiana
;
Scarpi, Daniele
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014253533
Saved in:
8
Understanding the user satisfaction and loyalty of customer service chatbots
Hsu, Chin-Lung
;
Lin, Judy Chuan-Chuan
- In:
Journal of retailing and consumer services
71
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014253676
Saved in:
9
Fashion consumption using minimalism : xeploring the relationship of consumer well-being and social connectedness
Shafqat, Tehmeena
;
Ishaq, Muhammad Ishtiaq
;
Ahmed, Anzar
- In:
Journal of retailing and consumer services
71
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014261145
Saved in:
10
Influencing factors of customer loyalty in mobile payment : a consumption value perspective and the role of alternative attractiveness
Zhang, Qi
;
Shaizatulaqma Kamalul Ariffin
;
Richardson, …
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014303125
Saved in:
11
Impact of minimalist practices on consumer happiness and financial well-being
Malik, Faiza
;
Ishaq, Muhammad Ishtiaq
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014303193
Saved in:
12
Analysis of customers' satisfaction with baby products : the moderating role of brand image
Nilashi, Mehrbakhsh
;
Abumalloh, Rabab Ali
;
Samad, Sarminah
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014303217
Saved in:
13
What drives product involvement and satisfaction with OFDs amid COVID-19?
Das, Manoj
;
Ramalingam, Mahesh
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013366364
Saved in:
14
Customer happiness as a function of perceived loyalty program benefits : a quantile regression approach
Agarwal, Reeti
;
Mehrotra, Ankit
;
Misra, Dheeraj
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013209461
Saved in:
15
Online personalized recommended product quality and e-impulse buying : a conditional mediation analysis
Ampadu, Seth
;
Jiang, Yuanchun
;
Debrah, Emmanuel
;
Antwi, …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013209534
Saved in:
16
The role of utilitarian and hedonic aspects in the continuance intention to use social mobile apps
Akdim, Khaoula
;
Casaló, Luis V.
;
Flavián Blanco, Carlos
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013209660
Saved in:
17
Feeling grateful versus happy? : the effects of emotional appeals in advertisements on self-made products
Japutra, Arnold
;
Septianto, Felix
;
Can, Ali Selcuk
- In:
Journal of retailing and consumer services
69
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013401640
Saved in:
18
The link between corporate social responsibility and customer loyalty : empirical evidence from the Islamic banking industry
Muflih, Muhammad
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012581907
Saved in:
19
Does playing a video game really result in improvements in psychological well-being in the era of COVID-19?
Kim, Min-Seong
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012581926
Saved in:
20
Humanizing voice assistant : the impact of voice assistant personality on consumers' attitudes and behaviors
Poushneh, Atieh
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012430653
Saved in:
21
Do brands make consumers happy? : a masstige theory perspective
Kumar, Ajay
;
Paul, Justin
;
Starčević, Slađana
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012431586
Saved in:
22
The happy virtual agent and its impact on the human customer in the service encounter
Sonderlund, Magnus
;
Oikarinen, Eeva-Liisa
;
Teck Ming Tan
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012434270
Saved in:
23
Applying the Kano model to investigate the quality of transportation services at mega events
Chen, Mu-Chen
;
Hsu, Chia-Lin
;
Huang, Chun-Han
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012502648
Saved in:
24
Protective measures against COVID-19 and the business strategies of the retail enterprises : Differences in gender, age, education, and income among shoppers
Untaru, Elena-Nicoleta
;
Han, Heesup
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012502664
Saved in:
25
M-commerce : the nexus between mobile shopping service quality and loyalty
Omar, Suha
;
Mohsen, Kholoud
;
Tsimonis, Georgios
; …
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012502686
Saved in:
26
Packaging-free products : a lever of proximity and loyalty between consumers and grocery stores
Louis, Didier
;
Lombart, Cindy
;
Durif, Fabien
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012502729
Saved in:
27
The rise of the grocerant : patrons' in-store dining experiences and consumption behaviors at grocery retail stores
Ham, Sunny
;
Lee, Kai-Sean
;
Koo, Bonhak
;
Kim, Seoyoung
; …
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012648879
Saved in:
28
Analysing the drivers of customer happiness at authorized workshops and improving retention
Kumar, Anil
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012648882
Saved in:
29
The impact of hotel attributes, well-being perception, and attitudes on brand loyalty : examining the moderating role of COVID-19 pandemic
Kim, Jinkyung Jenny
;
Han, Heesup
;
Ariza-Montes, Antonio
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012648895
Saved in:
30
"From technology adoption to consumption" : effect of pre-adoption expectations from fitness applications on usage satisfaction, continual usage, and health satisfaction
Yousaf, Anish
;
Mishra, Abhishek
;
Gupta, Anil
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012648959
Saved in:
31
The journey from customer participation in service failure to co-creation in service recovery
Bagherzadeh, Ramin
;
Rawal, Monika
;
Wei, Shuqin
; …
- In:
Journal of retailing and consumer services
54
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012238366
Saved in:
32
Demystifying the impact of self-indulgence and self-control on customer-employee rapport and customer happiness
Fatima, Johra Kayeser
;
Di Mascio, Rita
;
Sharma, Piyush
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012171839
Saved in:
33
Between a rock and a hard place : seizing the opportunity of demanding customers by means of frontline service behaviors
Itani, Omar S.
;
Jaramillo, Fernando
;
Paesbrugghe, Bert
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012171888
Saved in:
34
Impact of shared history on customers' service evaluations
Al Hakim, Zeina T.
;
Sengupta, Sanchayan
;
Cuny, Caroline
- In:
Journal of retailing and consumer services
55
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012268822
Saved in:
35
Bridging the valuescape with digital technology : a mixed methods study on customers' value creation process in the physical retail space
Nöjd, Sture
;
Trischler, Jessica Westman
;
Otterbring, Tobias
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012389867
Saved in:
36
Is it all about consumer engagement? : explaining continuance intention for utilitarian and hedonic service consumption
Hepola, Janne
;
Leppäniemi, Matti
;
Karjaluoto, Heikki
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012305413
Saved in:
37
The practitioners' path to customer loyalty : memorable experiences or frictionless experiences?
Williams, Luke
;
Buoye, Alexander
;
Keiningham, Timothy
; …
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012305912
Saved in:
38
The role of airport service quality in airport and destination choice
Prentice, Catherine
;
Kadan, Mariam
- In:
Journal of retailing and consumer services
47
(
2019
),
pp. 40-48
Persistent link: https://www.econbiz.de/10011995440
Saved in:
39
The influence of tourism experience and well-being on place attachment
Vada, Sera
;
Prentice, Catherine
;
Hsiao, Aaron
- In:
Journal of retailing and consumer services
47
(
2019
),
pp. 322-330
Persistent link: https://www.econbiz.de/10011995638
Saved in:
40
The role of satisfaction on customer reuse to airline services : an application of Big Data approaches
Park, Eunil
- In:
Journal of retailing and consumer services
47
(
2019
),
pp. 370-374
Persistent link: https://www.econbiz.de/10011995650
Saved in:
41
Multiple subscriptions to mobile networks and consumer satisfaction
Mvele, Sigismond Hervey
;
Mengue, Larissa Ango
;
Ekane, …
- In:
Journal of retailing and consumer services
47
(
2019
),
pp. 375-381
Persistent link: https://www.econbiz.de/10011995653
Saved in:
42
The Diogenes Effect in retail buyer information processing
Prince, Melvin
;
Kwak, Lynn
;
Priporas, Constantinos Vasilios
- In:
Journal of retailing and consumer services
49
(
2019
),
pp. 164-172
Persistent link: https://www.econbiz.de/10012025843
Saved in:
43
Motivations for customer revisit behavior in online review comments : analyzing the role of user experience using big data approaches
Park, Eunil
- In:
Journal of retailing and consumer services
51
(
2019
),
pp. 14-18
Persistent link: https://www.econbiz.de/10012114925
Saved in:
44
Determinants of customer satisfaction with airline services : an analysis of customer feedback big data
Park, Eunil
;
Jang, Yeonju
;
Kim, Jina
;
Jeong, Nam Jeong
; …
- In:
Journal of retailing and consumer services
51
(
2019
),
pp. 186-190
Persistent link: https://www.econbiz.de/10012115080
Saved in:
45
In search of status : unpacking the relationship of status with individualism-collectivism, counterconformity motivations and life satisfaction
Nabi, Nazia
;
Siahtiri, Vida
;
O'Cass, Aron
- In:
Journal of retailing and consumer services
51
(
2019
),
pp. 378-386
Persistent link: https://www.econbiz.de/10012115157
Saved in:
46
How store attributes impact shoppers' loyalty in emerging countries : an investigation in the Indian retail sector
Grosso, Monica
;
Castaldo, Sandro
;
Grewal, Anjana
- In:
Journal of retailing and consumer services
40
(
2018
),
pp. 117-124
Persistent link: https://www.econbiz.de/10011801826
Saved in:
47
Consumer-brand relationships and brand loyalty in technology-mediated services
Giovanis, Apostolos N.
;
Athanasopoulou, Pinelopi
- In:
Journal of retailing and consumer services
40
(
2018
),
pp. 287-294
Persistent link: https://www.econbiz.de/10011801987
Saved in:
48
Customer engagement and online reviews
Thakur, Rakhi
- In:
Journal of retailing and consumer services
41
(
2018
),
pp. 48-59
Persistent link: https://www.econbiz.de/10011808477
Saved in:
49
Examining the role of consumer hope in explaining the impact of perceived brand value on customer-brand relationship outcomes in an online retailing environment
Fazal-e-Hasan, Syed
;
Ahmadi, Hormoz
;
Mortimer, Gary
; …
- In:
Journal of retailing and consumer services
41
(
2018
),
pp. 101-111
Persistent link: https://www.econbiz.de/10011808556
Saved in:
50
Fashion brands on retail websites : customer performance expectancy and e-word-of-mouth
Loureiro, Sandra M. C.
;
Cavallero, Luisa
;
Miranda, …
- In:
Journal of retailing and consumer services
41
(
2018
),
pp. 131-141
Persistent link: https://www.econbiz.de/10011808565
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