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~type_genre:"Aufsatz in Zeitschrift"
~isPartOf:"Journal of business research : JBR"
~isPartOf:"Psychology & marketing"
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Selbstbedienung
16
Self-service
16
Consumer behaviour
9
Konsumentenverhalten
9
Customer satisfaction
5
Kundenzufriedenheit
5
Beziehungsmarketing
3
Dienstleistungsqualität
3
Innovation adoption
3
Innovationsakzeptanz
3
Relationship marketing
3
Self-service technology
3
Service quality
3
Technischer Fortschritt
3
Technological change
3
Customer value
2
E-commerce
2
Einzelhandel
2
Electronic Commerce
2
Kundenwert
2
Online retailing
2
Online-Handel
2
Retail trade
2
self-service technology
2
Anthropomorphism
1
Artificial conversational entities
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Artificial intelligence
1
Asymmetric information
1
Asymmetrische Information
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Beschwerdemanagement
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Betriebliche Wertschöpfung
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Brand image
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Brand management
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Chatbots
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Complaint management
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Aufsatz in Zeitschrift
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Collier, Joel E.
2
Baloglu, Seyhmus
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Bardhi, Fleura
1
Barnes, Donald C.
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Bloemer, Johanna M.
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Cho, Wonae
1
Dampérat, Maud
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Ding, David Xin
1
Dunn, Dan T.
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Farquhar, Jillian Dawes
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Ge, Lin
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Gensler, Sonja
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Gottlieb, Udo
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Hellström, Daniel
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Hjort, Klas
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Hu, Paul Jen-Hwa
1
Jeannot, Florence
1
Jeong, Miyoung
1
Jia, He Michael
1
Jin, Hyun Seung
1
Johnson, Devon S.
1
Jongmans, Eline
1
Lee, Heekyung
1
Leeflang, Peter
1
Mattila, Anna S.
1
Moore, Melissa L.
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Moore, Robert S.
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Oh, Haemoon
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Riel, Allard C. R. van
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Ro, Heejung Cheyenne
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Sheehan, Ben
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Sheng, Olivia R. Liu
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Journal of business research : JBR
Psychology & marketing
The journal of services marketing
15
Journal of retailing and consumer services
14
The service industries journal
14
International journal of hospitality management
10
Services marketing quarterly
10
Journal of hospitality marketing & management
8
Journal of service management
8
Journal of service research : JSR
7
Managing service quality : MSQ ; an international journal
7
International journal of contemporary hospitality management
5
Journal of travel and tourism marketing
5
Service business
5
The international review of retail, distribution and consumer research
5
International journal of services and operations management
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of retailing
4
Betriebs-Berater : BB
3
Economie et statistique
3
HMD : Praxis der Wirtschaftsinformatik
3
History of retailing and consumption
3
Information systems management
3
Journal of air transport management
3
Journal of decision systems
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Management science : journal of the Institute for Operations Research and the Management Sciences
3
Technological forecasting & social change : an international journal
3
Business history
2
Cogent business & management
2
European journal of marketing : EJM
2
European retail research
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Food marketing
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Harvard-Business-Manager : das Wissen der Besten
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Human systems management : HSM
2
Information systems and e-business management : ISeB
2
International journal of business information systems : IJBIS
2
International journal of quality and service sciences
2
International journal of retail & distribution management
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International journal of retail and distribution management
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International journal of services, economics and management
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ECONIS (ZBW)
16
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1
Designing the digitalized guest experience : a comprehensive framework and research agenda
Youssofi, Alexandra
;
Jeannot, Florence
;
Jongmans, Eline
; …
- In:
Psychology & marketing
41
(
2024
)
3
,
pp. 512-531
Persistent link: https://www.econbiz.de/10014467610
Saved in:
2
Wanted! : investigating how elements from the personal usage context affect Gen Z consumers' value-in-use experience and engagement with mobile service
Zou, Yi
;
Riel, Allard C. R. van
;
Streukens, Sandra
; …
- In:
Journal of business research : JBR
160
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014299325
Saved in:
3
The impact of self-service versus interpersonal contact on customer-brand relationship in the time of frontline technology infusion
Lee, Heekyung
;
Yi, Youjae
- In:
Psychology & marketing
39
(
2022
)
5
,
pp. 906-920
Persistent link: https://www.econbiz.de/10013186880
Saved in:
4
Self-construals as the locus of paradoxical consumer empowerment in self-service retail technology environments
Schweitzer, Virginie
;
Simon, Françoise
- In:
Journal of business research : JBR
126
(
2021
),
pp. 291-306
Persistent link: https://www.econbiz.de/10012494254
Saved in:
5
Customer service chatbots : anthromorphism and adoption
Sheehan, Ben
;
Jin, Hyun Seung
;
Gottlieb, Udo
- In:
Journal of business research : JBR
115
(
2020
),
pp. 14-24
Persistent link: https://www.econbiz.de/10012270802
Saved in:
6
Explicating the resource integration process during self-service socialisation : conceptual framework and research propositions
Van Tonder, Estelle
;
Saunders, Stephen Graham
; …
- In:
Journal of business research : JBR
121
(
2020
),
pp. 516-523
Persistent link: https://www.econbiz.de/10012417373
Saved in:
7
What's in the parcel locker? : exploring customer value in e-commerce last mile delivery
Vakulenko, Yulia
;
Hellström, Daniel
;
Hjort, Klas
- In:
Journal of business research : JBR
88
(
2018
),
pp. 421-427
Persistent link: https://www.econbiz.de/10011869863
Saved in:
8
Self-service delight : exploring the hedonic aspects of self-service
Collier, Joel E.
;
Barnes, Donald C.
- In:
Journal of business research : JBR
68
(
2015
)
5
,
pp. 986-993
Persistent link: https://www.econbiz.de/10010516639
Saved in:
9
Why the little things matter : exploring situational influences on customers' self-service technology decisions
Collier, Joel E.
;
Moore, Robert S.
;
Horky, Alisha Blakeney
- In:
Journal of business research : JBR
68
(
2015
)
3
,
pp. 703-710
Persistent link: https://www.econbiz.de/10010496152
Saved in:
10
If you install it, will they use it? : understanding why hospitality customers take "technological pauses" from self-service technology
Rosenbaum, Mark S.
;
Wong, IpKin Anthony
- In:
Journal of business research : JBR
68
(
2015
)
9
,
pp. 1862-1868
Persistent link: https://www.econbiz.de/10011384143
Saved in:
11
Comparing methods to separate treatment from self-selection effects in an online banking setting
Gensler, Sonja
;
Leeflang, Peter
;
Skiera, Bernd
- In:
Journal of business research : JBR
66
(
2013
)
9
,
pp. 1272-1278
Persistent link: https://www.econbiz.de/10009756056
Saved in:
12
Tourists' adoption of self-service technologies at resort hotels
Oh, Haemoon
;
Jeong, Miyoung
;
Baloglu, Seyhmus
- In:
Journal of business research : JBR
66
(
2013
)
6
,
pp. 692-699
Persistent link: https://www.econbiz.de/10009739976
Saved in:
13
Asymmetric effects of regulatory focus on expected desirability and feasibility of embracing self-service technologies
Jia, He Michael
;
Wang, Yonggui
;
Ge, Lin
;
Shi, Guicheng
; …
- In:
Psychology & marketing
29
(
2012
)
4
,
pp. 209-225
Persistent link: https://www.econbiz.de/10009534090
Saved in:
14
The role of self-service technologies in restoring justice
Mattila, Anna S.
;
Cho, Wonae
;
Ro, Heejung Cheyenne
- In:
Journal of business research : JBR
64
(
2011
)
4
,
pp. 348-355
Persistent link: https://www.econbiz.de/10008859035
Saved in:
15
e-SELFQUAL : a scale for measuring online self-service quality
Ding, David Xin
;
Hu, Paul Jen-Hwa
;
Sheng, Olivia R. Liu
- In:
Journal of business research : JBR
64
(
2011
)
5
,
pp. 508-515
Persistent link: https://www.econbiz.de/10008901456
Saved in:
16
Understanding how technology paradoxes affect customer satisfaction with self-service technology : the role of performance ambiguity and trust in technology
Johnson, Devon S.
;
Bardhi, Fleura
;
Dunn, Dan T.
- In:
Psychology & marketing
25
(
2008
)
5
,
pp. 416-443
Persistent link: https://www.econbiz.de/10003735875
Saved in:
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