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~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Bibliography included"
~subject:"Electronic Commerce"
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Search: subject_exact:"Self-service"
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Electronic Commerce
Selbstbedienung
324
Self-service
322
Consumer behaviour
196
Konsumentenverhalten
196
Customer satisfaction
105
Kundenzufriedenheit
105
Dienstleistungsqualität
99
Service quality
99
Innovation adoption
75
Innovationsakzeptanz
75
Self-service technology
49
Einzelhandel
42
Retail trade
40
Beziehungsmarketing
37
Relationship marketing
37
Technischer Fortschritt
34
Technological change
34
self-service technology
30
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27
Electronic banking
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20
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Self-service technologies
19
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Internet
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self-service
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Aufsatz in Zeitschrift
Bibliography included
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14
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4
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Andreassen, Tor W.
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Bardhi, Fleura
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Boon-itt, Sakun
1
Cho, Wonae
1
Dunn, Dan T.
1
Elsäßer, Marc
1
Featherman, Mauricio S.
1
Hajli, Nick
1
Harmon, Kristyn
1
Hellström, Daniel
1
Hjort, Klas
1
Hsu, Sonya H. Y.
1
Jacob, Jayanth
1
Johnson, Devon S.
1
Konuş, Umut
1
Kulviwat, Songpol
1
Köhler, Clemens F.
1
Mattila, Anna S.
1
Moriarty, George
1
Nysveen, Herbjørn
1
Paul, Thomas John
1
Pistoia, Adriano
1
Ro, Heejung
1
Rohm, Andrew J.
1
Ruyter, Ko de
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Skard, Siv
1
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Thakur, Ramendra
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1
Vakulenko, Yulia
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Verhoef, Peter C.
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Wetzels, Martin
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International journal of electronic business
1
International journal of quality and service sciences
1
International journal of services and operations management
1
Journal of business ethics : JOBE
1
Journal of business research : JBR
1
Journal of business-to-business marketing
1
Journal of electronic commerce research : JECR
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of marketing
1
Journal of securities operations & custody
1
Journal of travel and tourism marketing
1
Managing service quality : MSQ ; an international journal
1
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ECONIS (ZBW)
14
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1
Self-service technology (web interface) : Bagozzi's self-regulation processes framework to measure Indian customer loyalty
Paul, Thomas John
;
Jacob, Jayanth
- In:
International journal of services and operations management
32
(
2019
)
2
,
pp. 224-248
Persistent link: https://www.econbiz.de/10012008989
Saved in:
2
What's in the parcel locker? : exploring customer value in e-commerce last mile delivery
Vakulenko, Yulia
;
Hellström, Daniel
;
Hjort, Klas
- In:
Journal of business research : JBR
88
(
2018
),
pp. 421-427
Persistent link: https://www.econbiz.de/10011869863
Saved in:
3
Hospitality industry web-based self-service technology adoption model : a cross-cultural perspective
Yee-Sum Lee, Louisa
- In:
Journal of hospitality & tourism research : JHTR ; the …
40
(
2016
)
2
,
pp. 162-197
Persistent link: https://www.econbiz.de/10011434635
Saved in:
4
Self-service technologies and e-services risks in social commerce era
Featherman, Mauricio S.
;
Hajli, Nick
- In:
Journal of business ethics : JOBE
139
(
2016
)
2
,
pp. 251-269
Persistent link: https://www.econbiz.de/10011614210
Saved in:
5
Trusting beliefs and loyalty in B-to-B self-services
Skard, Siv
;
Nysveen, Herbjørn
- In:
Journal of business-to-business marketing
23
(
2016
)
4
,
pp. 257-276
Persistent link: https://www.econbiz.de/10011637113
Saved in:
6
Perceived quality of web-based financial advice and its impacts
Pistoia, Adriano
;
Wirtz, Bernd W.
;
Elsäßer, Marc
- In:
International journal of electronic business
12
(
2015
)
4
,
pp. 319-344
Persistent link: https://www.econbiz.de/10011548165
Saved in:
7
Managing self-service technology service quality to enhance e-satisfaction
Boon-itt, Sakun
- In:
International journal of quality and service sciences
7
(
2015
)
4
,
pp. 373-391
Persistent link: https://www.econbiz.de/10011448195
Saved in:
8
Customer responses to channel migration strategies toward the E-channel
Trampe, Debra
;
Konuş, Umut
;
Verhoef, Peter C.
- In:
Journal of interactive marketing : a quarterly …
28
(
2014
)
4
,
pp. 257-270
Persistent link: https://www.econbiz.de/10010470966
Saved in:
9
Online complaining : understanding the adoption process and the role of individual and situational characteristics
Andreassen, Tor W.
;
Streukens, Sandra
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
1
,
pp. 4-24
Persistent link: https://www.econbiz.de/10009770754
Saved in:
10
Return on interactivity : the impact of online agents on newcomer adjustment
Köhler, Clemens F.
;
Rohm, Andrew J.
;
Ruyter, Ko de
; …
- In:
Journal of marketing
75
(
2011
)
2
,
pp. 93-108
Persistent link: https://www.econbiz.de/10008935841
Saved in:
11
Knowledge-base and online self-service
Hsu, Sonya H. Y.
;
Balasubramanian, Siva Kumar
;
Thakur, …
- In:
Journal of electronic commerce research : JECR
12
(
2011
)
2
,
pp. 133-151
Persistent link: https://www.econbiz.de/10009299530
Saved in:
12
Making web development and e-servicing investments pay off
Harmon, Kristyn
;
Moriarty, George
- In:
Journal of securities operations & custody
3
(
2010/11
)
2
,
pp. 131-137
Persistent link: https://www.econbiz.de/10008737740
Saved in:
13
The joint effects of service failure mode, recovery effort, and gender on customers' post-recovery satisfaction
Mattila, Anna S.
;
Cho, Wonae
;
Ro, Heejung
- In:
Journal of travel and tourism marketing
26
(
2009
)
2
,
pp. 120-128
Persistent link: https://www.econbiz.de/10003863480
Saved in:
14
Understanding how technology paradoxes affect customer satisfaction with self-service technology : the role of performance ambiguity and trust in technology
Johnson, Devon S.
;
Bardhi, Fleura
;
Dunn, Dan T.
- In:
Psychology & marketing
25
(
2008
)
5
,
pp. 416-443
Persistent link: https://www.econbiz.de/10003735875
Saved in:
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