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isPartOf:"Journal of service management"
~isPartOf:"International journal of hospitality management"
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Search: subject_exact:"Self-service"
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Selbstbedienung
13
Self-service
13
Consumer behaviour
9
Konsumentenverhalten
9
Self-service technology
7
Dienstleistungsqualität
5
Service quality
5
Technischer Fortschritt
5
Technological change
5
Customer satisfaction
4
Gastronomie
4
Kundenzufriedenheit
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Journal of service management
International journal of hospitality management
The journal of services marketing
10
Journal of hospitality marketing & management
7
Journal of retailing and consumer services
7
Journal of business research : JBR
5
Service business
5
SpringerLink / Bücher
5
The service industries journal
4
History of retailing and consumption
3
International journal of contemporary hospitality management
3
Journal of decision systems
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Technological forecasting & social change : an international journal
3
The international review of retail, distribution and consumer research
3
Business History
2
HMD : Praxis der Wirtschaftsinformatik
2
Information systems management
2
International journal of quality and service sciences
2
International journal of retail & distribution management
2
International journal of services and operations management
2
Journal of Business Research
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Journal of service research : JSR
2
Journal of strategic marketing
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Services marketing quarterly
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Tourism management perspectives : TMP
2
A Research Agenda for Service Marketing
1
AMS review : official publication of the Academy of Marketing Science
1
Asia Pacific business review
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Asia-Pacific journal of risk and insurance : APJRI
1
Australian journal of management
1
Business & information systems engineering : BISE ; the international journal of Wirtschaftsinformatik
1
Business history
1
Business process management cases vol. 2 : digital transformation - strategy, processes and execution
1
Die informatisierte Service-Ökonomie : Veränderungen im privaten und öffentlichen Sektor
1
Embracing business sustainability through innovation and creativity in the service sector
1
Enterprise & society : the international journal of business history
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Forschungsgruppe Konsum und Verhalten
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Gabler Edition Wissenschaft
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ECONIS (ZBW)
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1
To automate or not to automate? : a contingency approach to service automation
Hottat, Eline
;
Leroi-Werelds, Sara
;
Streukens, Sandra
- In:
Journal of service management
34
(
2023
)
4
,
pp. 696-724
Persistent link: https://www.econbiz.de/10014338200
Saved in:
2
Self-service technology recovery : the importance of psychological need support
Keating, Byron W.
;
Aslan, Marjan
- In:
Journal of service management
34
(
2023
)
4
,
pp. 725-749
Persistent link: https://www.econbiz.de/10014338201
Saved in:
3
Designing gamified interactions with self-service technology at restaurants
Lee, Wangoo
;
Lu, Lu
- In:
International journal of hospitality management
113
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014325583
Saved in:
4
My phone, my zone : restaurant consumers’ territorial responses to unsolicited recommendation on their smartphones
Tang, Yangyi
;
Yang, Liu
;
He, Yuanqiong
- In:
International journal of hospitality management
101
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013271305
Saved in:
5
Applications of disruptive digital technologies in hotel industry : a systematic review
Iranmanesh, Mohammad
;
Ghobakhloo, Morteza
;
Nilashi, …
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014227136
Saved in:
6
Self-service technology kiosk design for restaurants : an QFD application
Park, Soona
;
Letho, Xinran
;
Letho, Mark
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012425712
Saved in:
7
A multilevel study on preferences for self-service technology versus human staff : insights from hotels in China
Liu, Chun
;
Hung, Kam
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012495083
Saved in:
8
Self-service technology research : a bibliometric co-citation visualization analysis
Shin, Hakseung
;
Perdue, Richard R.
- In:
International journal of hospitality management
80
(
2019
),
pp. 101-112
Persistent link: https://www.econbiz.de/10012058618
Saved in:
9
Consumer responses to interactive restaurant self-service technology (IRSST) : the role of gadget-loving propensity
Ahn, Jee Ahe
;
Seo, Soobin
- In:
International journal of hospitality management
74
(
2018
),
pp. 109-121
Persistent link: https://www.econbiz.de/10011924621
Saved in:
10
Improving consumer commitment through the integration of self-service technologies : a transcendent consumer experience perspective
Wei, Wei
;
Torres, Edwin
;
Hua, Nan
- In:
International journal of hospitality management
59
(
2016
),
pp. 105-115
Persistent link: https://www.econbiz.de/10011609958
Saved in:
11
Why did they do it? : how customers’ self-service technology introduction attributions affect the customer-provider relationship
Nijssen, E. J.
;
Schepers, Jeroen J. L.
;
Belanche, Daniel
- In:
Journal of service management
27
(
2016
)
3
,
pp. 276-298
Persistent link: https://www.econbiz.de/10011583413
Saved in:
12
Service appropriation : how do customers make the service their own?
Mifsud, Matthieu
;
Cases, Anne-Sophie
;
N'Goala, Gilles
- In:
Journal of service management
26
(
2015
)
5
,
pp. 706-725
Persistent link: https://www.econbiz.de/10011503550
Saved in:
13
Firm self-service technology readiness
Ramaseshan, B.
;
Kingshott, Russel P. J.
;
Stein, Alisha
- In:
Journal of service management
26
(
2015
)
5
,
pp. 751-776
Persistent link: https://www.econbiz.de/10011503563
Saved in:
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