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isPartOf:"Journal of service management"
~subject:"Consumer behaviour"
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Journal of service management
The journal of services marketing
11
Journal of retailing and consumer services
10
Journal of hospitality marketing & management
7
The service industries journal
7
International journal of hospitality management
6
Journal of business research : JBR
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Services marketing quarterly
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Journal of service research : JSR
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International journal of contemporary hospitality management
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Journal of travel and tourism marketing
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The international review of retail, distribution and consumer research
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International journal of services and operations management
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Journal of air transport management
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Managing service quality : MSQ ; an international journal
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Psychology & marketing
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Technological forecasting & social change : an international journal
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European journal of marketing : EJM
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Forschungsergebnisse der WU Wirtschaftsuniversität Wien
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History of retailing and consumption
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Information systems management
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International journal of business information systems : IJBIS
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International journal of quality and service sciences
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International journal of retail & distribution management
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International journal of retail and distribution management
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International journal of services, economics and management
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International journal of sports marketing & sponsorship
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International journal of technology marketing : IJTMkt
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Journal of consumer policy : consumer issues in law, economics and behavioural sciences
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Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
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Journal of marketing theory and practice
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Journal of strategic marketing
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Production and operations management : an international journal of the Production and Operations Management Society
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Retailing in the 21st century : current and future trends
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The international journal of bank marketing : IJBM
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Tourism management perspectives : TMP
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Self-service technology recovery : the importance of psychological need support
Keating, Byron W.
;
Aslan, Marjan
- In:
Journal of service management
34
(
2023
)
4
,
pp. 725-749
Persistent link: https://www.econbiz.de/10014338201
Saved in:
2
Why did they do it? : how customers’ self-service technology introduction attributions affect the customer-provider relationship
Nijssen, E. J.
;
Schepers, Jeroen J. L.
;
Belanche, Daniel
- In:
Journal of service management
27
(
2016
)
3
,
pp. 276-298
Persistent link: https://www.econbiz.de/10011583413
Saved in:
3
Service appropriation : how do customers make the service their own?
Mifsud, Matthieu
;
Cases, Anne-Sophie
;
N'Goala, Gilles
- In:
Journal of service management
26
(
2015
)
5
,
pp. 706-725
Persistent link: https://www.econbiz.de/10011503550
Saved in:
4
Customer experience from a self-service system perspective
Åkesson, Maria
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
5
,
pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
Saved in:
5
Customer choice of self-service technology : the roles of situational influences and past experience
Wang, Cheng
;
Harris, Jennifer
;
Patterson, Paul G.
- In:
Journal of service management
23
(
2012
)
1
,
pp. 54-78
Persistent link: https://www.econbiz.de/10009534368
Saved in:
6
Refinement of the technology readiness index scale : a replication and cross-validation in the self-service technolgy context
Lin, Jiun-sheng Chris
;
Hsieh, Pei-ling
- In:
Journal of service management
23
(
2012
)
1
,
pp. 34-53
Persistent link: https://www.econbiz.de/10009534369
Saved in:
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