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isPartOf:"Journal of service management"
~subject:"Selbstbedienung"
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Selbstbedienung
Self-service
8
Consumer behaviour
6
Konsumentenverhalten
6
Dienstleistungsqualität
4
Service quality
4
Self-service technology
3
Betriebliche Wertschöpfung
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1
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Journal of service management
The journal of services marketing
15
The service industries journal
14
Journal of business research : JBR
13
Journal of retailing and consumer services
13
Europäische Hochschulschriften / 5
10
International journal of hospitality management
10
Services marketing quarterly
10
Journal of hospitality marketing & management
8
Journal of service research : JSR
7
Managing service quality : MSQ ; an international journal
7
The international review of retail, distribution and consumer research
6
International journal of contemporary hospitality management
5
Journal of travel and tourism marketing
5
Service business
5
SpringerLink / Bücher
5
Gabler Edition Wissenschaft
4
International journal of services and operations management
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of retailing
4
Psychology & marketing
4
Betriebs-Berater : BB
3
Economie et statistique
3
History of retailing and consumption
3
Information systems management
3
International journal of business information systems : IJBIS
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Journal of air transport management
3
Journal of decision systems
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Management science : journal of the Institute for Operations Research and the Management Sciences
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Technological forecasting & social change : an international journal
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Betriebswirtschaftliche Abhandlungen
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Cogent business & management
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European journal of marketing : EJM
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European retail research
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Food marketing
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Forschungsbeiträge des Lehrstuhls Univ.-Prof. Dr. Anton Meyer und der Fördergesellschaft Finanzdienstleistungs-Marketing (FFM) e.V. an der Johannes-Gutenberg-Universität Mainz
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Forschungsergebnisse der WU Wirtschaftsuniversität Wien
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Handbook of hospitality operations and IT
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Harvard-Business-Manager : das Wissen der Besten
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Ilmenauer Schriften zur Betriebswirtschaftslehre
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ECONIS (ZBW)
8
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1
To automate or not to automate? : a contingency approach to service automation
Hottat, Eline
;
Leroi-Werelds, Sara
;
Streukens, Sandra
- In:
Journal of service management
34
(
2023
)
4
,
pp. 696-724
Persistent link: https://www.econbiz.de/10014338200
Saved in:
2
Self-service technology recovery : the importance of psychological need support
Keating, Byron W.
;
Aslan, Marjan
- In:
Journal of service management
34
(
2023
)
4
,
pp. 725-749
Persistent link: https://www.econbiz.de/10014338201
Saved in:
3
Why did they do it? : how customers’ self-service technology introduction attributions affect the customer-provider relationship
Nijssen, E. J.
;
Schepers, Jeroen J. L.
;
Belanche, Daniel
- In:
Journal of service management
27
(
2016
)
3
,
pp. 276-298
Persistent link: https://www.econbiz.de/10011583413
Saved in:
4
Service appropriation : how do customers make the service their own?
Mifsud, Matthieu
;
Cases, Anne-Sophie
;
N'Goala, Gilles
- In:
Journal of service management
26
(
2015
)
5
,
pp. 706-725
Persistent link: https://www.econbiz.de/10011503550
Saved in:
5
Firm self-service technology readiness
Ramaseshan, B.
;
Kingshott, Russel P. J.
;
Stein, Alisha
- In:
Journal of service management
26
(
2015
)
5
,
pp. 751-776
Persistent link: https://www.econbiz.de/10011503563
Saved in:
6
Customer experience from a self-service system perspective
Åkesson, Maria
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
5
,
pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
Saved in:
7
Customer choice of self-service technology : the roles of situational influences and past experience
Wang, Cheng
;
Harris, Jennifer
;
Patterson, Paul G.
- In:
Journal of service management
23
(
2012
)
1
,
pp. 54-78
Persistent link: https://www.econbiz.de/10009534368
Saved in:
8
Refinement of the technology readiness index scale : a replication and cross-validation in the self-service technolgy context
Lin, Jiun-sheng Chris
;
Hsieh, Pei-ling
- In:
Journal of service management
23
(
2012
)
1
,
pp. 34-53
Persistent link: https://www.econbiz.de/10009534369
Saved in:
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