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~subject:"Relationship marketing"
~subject:"Ungelernte Arbeitskräfte"
~accessRights:"restricted"
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Relationship marketing
Ungelernte Arbeitskräfte
Service workers
60
Dienstleistungsberufe
59
Dienstleistungssektor
24
Service industry
24
Dienstleistungsqualität
19
Service quality
19
Beziehungsmarketing
18
Customer service
18
Kundenservice
18
Tourism employees
15
Tourismusberufe
15
Customer satisfaction
14
Kundenzufriedenheit
14
Arbeitszufriedenheit
13
Job satisfaction
13
Arbeitsverhalten
10
Frontline service employees
10
Work behaviour
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Arbeitskräfte
9
Emotion
9
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Germany
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Coronavirus
5
Konsumentenverhalten
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Personality psychology
5
Persönlichkeitspsychologie
5
Salespeople
5
Verkaufspersonal
5
Arbeitsbedingungen
4
Dienstleistung
4
Employee retention
4
Mitarbeiterbindung
4
Service encounter
4
Services
4
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Keller, Wolfgang
2
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1
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1
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1
Becker-Özcamlica, Hürrem
1
Bhatnagar, Kushagra
1
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1
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1
Büttgen, Marion
1
Cho, Meehee
1
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1
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1
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1
Eckert, Fabian
1
Ertz, Elias
1
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1
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1
Guo, Lin
1
Han, Su-Jin
1
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1
He, Hongwei
1
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The journal of services marketing
6
Service business
2
Discussion paper / Centre for Economic Policy Research
1
European journal of marketing : EJM
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of hospitality management
1
Journal of business research : JBR
1
Journal of international economics
1
Journal of service research : JSR
1
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1
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1
Organization : the critical journal of organization, theory and society
1
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WSI-Mitteilungen : Zeitschrift des Wirtschafts- und Sozialwissenschaftlichen Instituts der Hans-Böckler-Stiftung
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1
International trade and job polarization : evidence at the worker level
Keller, Wolfgang
;
Utar, Hâle
- In:
Journal of international economics
145
(
2023
),
pp. 1-18
Persistent link: https://www.econbiz.de/10014480121
Saved in:
2
Digital transformation for crisis preparedness : service employees' perspective
Leo, Wei Wei Cheryl
;
Laud, Gaurangi
;
Chou, Cindy Yunhsin
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 351-370
Persistent link: https://www.econbiz.de/10014228976
Saved in:
3
Exploring service employees' involvement in value co-creation : dimensions, antecedents and consequences
Xu, Hangjun
;
Tang, Chuanyi
;
Guo, Lin
- In:
The journal of services marketing
37
(
2023
)
5
,
pp. 650-670
Persistent link: https://www.econbiz.de/10014276940
Saved in:
4
Service amid crisis : the role of supervisor humor and discretionary organizational support
Guidice, Rebecca M.
;
Mesmer-Magnus, Jessica
;
Barnes, …
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 168-183
Persistent link: https://www.econbiz.de/10013542920
Saved in:
5
Customer incivility and employee outcomes in the new service marketplace
Hwang, Hansol
;
Hur, Won-Moo
;
Shin, Yuhyung
;
Kim, Young-Jin
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 612-625
Persistent link: https://www.econbiz.de/10013407575
Saved in:
6
The effects of employee behavior in sustainable service organizations
Disse, Isabel Kittyma
;
Becker-Özcamlica, Hürrem
- In:
The journal of services marketing
36
(
2022
)
8
,
pp. 1095-1105
Persistent link: https://www.econbiz.de/10013410803
Saved in:
7
The geography of remote work
Althoff, Lukas
;
Eckert, Fabian
;
Ganapati, Sharat
; …
- In:
Regional science & urban economics
93
(
2022
),
pp. 1-21
Persistent link: https://www.econbiz.de/10013264807
Saved in:
8
An imitation game : supervisors’ influence on customer sweethearting
Ertz, Elias
;
Becker, Laura
;
Büttgen, Marion
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 432-444
Persistent link: https://www.econbiz.de/10013407512
Saved in:
9
Subclinical : the invisible service worker
Bhatnagar, Kushagra
- In:
Marketing theory
20
(
2020
)
2
,
pp. 151-157
Persistent link: https://www.econbiz.de/10012230737
Saved in:
10
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
11
Relationship between emotional labor and customer orientation among airline service employees : mediating role of depersonalization
Lee, JungHoon
;
Ok, Chihyung
;
Lee, Seung-hoon
;
Lee, Choong-Ki
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
3
,
pp. 324-341
Persistent link: https://www.econbiz.de/10011915406
Saved in:
12
The authentic service employee : service employees' language use for authentic service experiences
Kraak, Johannes Marcelus
;
Holmqvist, Jonas
- In:
Journal of business research : JBR
72
(
2017
),
pp. 199-209
Persistent link: https://www.econbiz.de/10011645572
Saved in:
13
International trade and job polarization : evidence at the worker-level
Keller, Wolfgang
;
Utar, Hale
-
2016
Persistent link: https://www.econbiz.de/10011521669
Saved in:
14
Boundary spanning and customer service styles in business solutions implementation
Prior, Daniel D.
- In:
Industrial marketing management : the international …
56
(
2016
),
pp. 120-129
Persistent link: https://www.econbiz.de/10011531243
Saved in:
15
The relationship between customer incivility, restaurant frontline service employee burnout and turnover intention
Han, Su-Jin
;
Bonn, Mark Andrew
;
Cho, Meehee
- In:
International journal of hospitality management
52
(
2016
),
pp. 97-106
Persistent link: https://www.econbiz.de/10011442825
Saved in:
16
Flesh in voice : the no-touch embodiment of transnational customer service workers
Mirchandani, Kiran
- In:
Organization : the critical journal of organization, …
22
(
2015
)
6
,
pp. 909-923
Persistent link: https://www.econbiz.de/10011524904
Saved in:
17
Service workers' job performance : the roles of personality traits, organizational identification, and customer orientation
He, Hongwei
;
Wang, Weiyue
;
Zhu, Weichun
;
Harris, Lloyd C.
- In:
European journal of marketing : EJM
49
(
2015
)
11/12
,
pp. 1751-1776
Persistent link: https://www.econbiz.de/10011449315
Saved in:
18
Boundary Spanning Elements and the Marketing Function in Organizations : Concepts and Empirical Studies
Sahadev, Sunil
-
2015
Managing Boundary Spanning Elements: An Introduction -- Customer Cyberbullying: The Experiences of India's International-Facing Call Centre Agents -- A Study of Service Worker Burnout in Russia -- Drivers of Salesperson's Customer Orientation - A Work Value Perspective -- Exploring the Role of...
Persistent link: https://www.econbiz.de/10014018718
Saved in:
19
Frontline service employees’ customer-related social stressors, emotional exhaustion, and service recovery performance : customer orientation as a moderator
Kim, Taegoo
;
Paek, Soyon
;
Choi, Chang Hwan
;
Lee, Gyehee
- In:
Service business
6
(
2012
)
4
,
pp. 503-526
Persistent link: https://www.econbiz.de/10009663617
Saved in:
20
Impact of service personal values on service value and customer loyalty : a cross-service industry study
Le Nguyen Hau
;
Pham Ngoc Thuy
- In:
Service business
6
(
2012
)
2
,
pp. 137-155
Persistent link: https://www.econbiz.de/10009534903
Saved in:
21
Kundenorientierung und Kundenkontrolle im Zugbegleitdienst
Rieder, Kerstin
;
Poppitz, Angela
;
Dunkel, Wolfgang
- In:
WSI-Mitteilungen : Zeitschrift des Wirtschafts- und …
55
(
2002
)
9
,
pp. 505-509
Persistent link: https://www.econbiz.de/10001700126
Saved in:
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