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~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~subject:"United States"
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Search: subject_exact:"Servicequalität"
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United States
Dienstleistungsqualität
407
Service quality
407
Customer satisfaction
255
Kundenzufriedenheit
255
Consumer behaviour
250
Konsumentenverhalten
250
Beziehungsmarketing
201
Relationship marketing
201
Einzelhandel
71
Retail trade
71
Customer service
66
Kundenservice
66
Beschwerdemanagement
47
Complaint management
47
Online retailing
44
Online-Handel
44
Dienstleistungssektor
31
Quality management
31
Qualitätsmanagement
31
Service industry
31
Emotion
30
Viral marketing
29
Virales Marketing
29
E-commerce
28
Electronic Commerce
28
Satisfaction
28
Customer loyalty
23
USA
23
Customer integration
20
Kundenintegration
20
Customer experience
19
Ladengestaltung
19
Service failure
19
Store design
19
Confidence
18
Mobile communications
18
Mobilkommunikation
18
Service recovery
18
Vertrauen
18
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Ko, Yong Jae
2
Andrzejewski, Susan A.
1
Babin, Barry J.
1
Baker, Thomas L.
1
Barber, Nelson
1
Basil, Debra Z.
1
Boles, James S.
1
Borges, Adilson
1
Cattani, Kevin
1
Daroczi, Zoltan
1
Evanschitzky, Heiner
1
Fini, Elham Ellie H.
1
Ford, John B.
1
Goodrich, Kendall
1
Griffin, Mitch
1
Ho, Ting Hin
1
Howell, Ryan
1
Johnson, Lester W.
1
Karande, Kiran
1
Khajehzadeh, Saman
1
Khantimirov, Denis
1
Kim, Tae Ho
1
Kim, Young K.
1
Kurata, Hisashi
1
Lee, Eun Jung
1
Lee, Hyun-joo
1
Lemon, Katherine N.
1
Ma, Fei
1
Malhotra, Neeru
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Manrai, Ajay K.
1
Manrai, Lalita A.
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Marley, Kathryn A.
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Martin, David S.
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Martin, Kelly
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Mazaheri, Ebrahim
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Meyer, Tracy
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Namasivayam, Karthik
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Journal of retailing and consumer services
Managing service quality : MSQ ; an international journal
Working paper / National Bureau of Economic Research, Inc.
111
Health care management review : HCM review
27
International journal of hospitality management
25
Quality management journal : QMJ
17
NBER working paper series
15
Auditing : a journal of practice & theory
14
Inquiry : a journal of health care organization, provision and financing
14
International journal of health care finance and economics
14
Economics of education review
12
Contemporary accounting research : a journal of the Canadian Academic Accounting Association
11
Journal of health economics
11
Journal of human resources : JHR
11
The journal of services marketing
11
The review of economics and statistics
11
Health affairs : at the intersection of health, health care, and policy
10
Journal of air transport management
10
Journal of policy analysis and management : the journal of the Association for Public Policy Analysis and Management
10
The American economic review
10
American economic journal : a journal of the American Economic Association
9
Discussion paper series / IZA
9
Health care financing review
9
The Milbank quarterly
9
Journal of accounting and public policy
8
Journal of business research : JBR
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Services marketing quarterly
8
Academy of Management journal : AMJ
7
Brookings papers on education policy
7
Economic inquiry : journal of the Western Economic Association International
7
Journal of service research : JSR
7
The journal of economic perspectives : EP ; a journal of the American Economic Association
7
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
6
Discussion paper / Centre for Economic Policy Research
6
Eastern economic journal
6
International journal of auditing : IJA
6
International journal of contemporary hospitality management
6
International public management journal
6
Journal of labor economics
6
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ECONIS (ZBW)
23
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1
Dissatisfaction after service failures as a realized transaction risk : customer opportunism as a function of external and internal rewards
Khantimirov, Denis
;
Karande, Kiran
;
Ford, John B.
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012132180
Saved in:
2
The determinants of customers’ intention to use smart lockers for last-mile deliveries
Yuen, Kum Fai
;
Wang, Xueqin
;
Ma, Fei
;
Wong, Yiik Diew
- In:
Journal of retailing and consumer services
49
(
2019
),
pp. 316-326
Persistent link: https://www.econbiz.de/10012025991
Saved in:
3
Is the information of customer types and preferences to personal selling worth the investment in innovative technology? : a modeling approach
Kurata, Hisashi
- In:
Journal of retailing and consumer services
49
(
2019
),
pp. 371-379
Persistent link: https://www.econbiz.de/10012026012
Saved in:
4
Service failure and problems : internal marketing solutions for facing the future
Paul, Justin
;
Sahadev, Sunil
- In:
Journal of retailing and consumer services
40
(
2018
),
pp. 304-311
Persistent link: https://www.econbiz.de/10011801993
Saved in:
5
Speaking up against service unfairness : the role of negative meta-perceptions
Ho, Ting Hin
;
Tojib, Dewi
;
Khajehzadeh, Saman
- In:
Journal of retailing and consumer services
35
(
2017
),
pp. 12-19
Persistent link: https://www.econbiz.de/10011645059
Saved in:
6
Antecedents of peripheral services cross-buying behavior
Evanschitzky, Heiner
;
Malhotra, Neeru
;
Wangenheim, …
- In:
Journal of retailing and consumer services
36
(
2017
),
pp. 218-224
Persistent link: https://www.econbiz.de/10011698002
Saved in:
7
Service with a smile : does the type of smile matter?
Andrzejewski, Susan A.
;
Mooney, Emily C.
- In:
Journal of retailing and consumer services
29
(
2016
),
pp. 135-141
Persistent link: https://www.econbiz.de/10011442368
Saved in:
8
Negative emotions, value and relationships : differences between women and men
Babin, Barry J.
;
Griffin, Mitch
;
Borges, Adilson
; …
- In:
Journal of retailing and consumer services
20
(
2013
)
5
,
pp. 471-478
Persistent link: https://www.econbiz.de/10009768989
Saved in:
9
A longitudinal study of the zone of tolerance
Stodnick, Michael
;
Marley, Kathryn A.
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
1
,
pp. 25-42
Persistent link: https://www.econbiz.de/10009770753
Saved in:
10
Interpersonal service quality, self-service technology (SST) service quality, and retail patronage
Lee, Hyun-joo
;
Yang, Kiseol
- In:
Journal of retailing and consumer services
20
(
2013
)
1
,
pp. 51-57
Persistent link: https://www.econbiz.de/10009702210
Saved in:
11
The influence of event quality on revisit intention : gender difference and segmentation strategy
Kim, Tae Ho
;
Ko, Yong Jae
;
Park, Chan Min
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
3
,
pp. 205-224
Persistent link: https://www.econbiz.de/10009759415
Saved in:
12
Validation of Eventserv-Short : a brief measure of customer satisfaction with game day services
Martin, David S.
;
Howell, Ryan
;
Newman, Christopher
; …
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
4
,
pp. 386-398
Persistent link: https://www.econbiz.de/10009581783
Saved in:
13
Are consumers with disabilities receiving the services they need?
Goodrich, Kendall
;
Ramsey, Rosemary
- In:
Journal of retailing and consumer services
19
(
2012
)
1
,
pp. 89-97
Persistent link: https://www.econbiz.de/10009507893
Saved in:
14
Moderating effect of discriminatory attributions on repatronage intentions
Baker, Thomas L.
;
Meyer, Tracy
- In:
Journal of retailing and consumer services
19
(
2012
)
2
,
pp. 211-217
Persistent link: https://www.econbiz.de/10009522453
Saved in:
15
The impact of pre-existing attitude and conflict management style on customer satisfaction with service recovery
Mazaheri, Ebrahim
;
Basil, Debra Z.
;
Yanamandram, Venkata
; …
- In:
Journal of retailing and consumer services
18
(
2011
)
3
,
pp. 235-245
Persistent link: https://www.econbiz.de/10009158885
Saved in:
16
Assessment of event quality in major spectator sports
Ko, Yong Jae
;
Zhang, Xiaohe
;
Cattani, Kevin
;
Pastore, Donna
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
3
,
pp. 304-322
Persistent link: https://www.econbiz.de/10009232062
Saved in:
17
Service failures in online double deviation scenarios : justice theory approach
Lee, Eun Jung
;
Park, Jungkun
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
1
,
pp. 46-69
Persistent link: https://www.econbiz.de/10003940606
Saved in:
18
Enhancing the assessment of tangible service quality through the creation of a cleanliness measurement scale
Barber, Nelson
;
Scarecelli, Joseph M.
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
1
,
pp. 70-88
Persistent link: https://www.econbiz.de/10003940609
Saved in:
19
Examining the application of six sigma in the service exchange
Noone, Breffni M.
;
Namasivayam, Karthik
;
Tomlinson, …
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
3
,
pp. 273-293
Persistent link: https://www.econbiz.de/10003980800
Saved in:
20
The effect of productivity and quality on profitability in US airline industry : an empirical investigation
Parast, Mahour Mellat
;
Fini, Elham Ellie H.
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
5
,
pp. 458-474
Persistent link: https://www.econbiz.de/10008662229
Saved in:
21
Signaling intrinsic service quality and value via accreditation and certification
Walker, Rhett H.
;
Johnson, Lester W.
- In:
Managing service quality : MSQ ; an international journal
19
(
2009
)
1
,
pp. 85-105
Persistent link: https://www.econbiz.de/10009525107
Saved in:
22
A field study of customers' switching behavior for bank services
Manrai, Lalita A.
;
Manrai, Ajay K.
- In:
Journal of retailing and consumer services
14
(
2007
)
3
,
pp. 208-215
Persistent link: https://www.econbiz.de/10003458652
Saved in:
23
Providing a critical service today for tomorrow's consumers : a relational model of customer evaluations and responses in the child care industry
Kim, Young K.
;
Smith, Amy K.
- In:
Journal of retailing and consumer services
14
(
2007
)
3
,
pp. 232-245
Persistent link: https://www.econbiz.de/10003458658
Saved in:
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