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~isPartOf:"Journal of retailing and consumer services"
~subject:"Confidence"
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Search: subject_exact:"Servicequalität"
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Confidence
Dienstleistungsqualität
331
Service quality
331
Consumer behaviour
230
Konsumentenverhalten
230
Customer satisfaction
214
Kundenzufriedenheit
214
Beziehungsmarketing
180
Relationship marketing
180
Einzelhandel
70
Retail trade
70
Customer service
58
Kundenservice
58
Online retailing
39
Online-Handel
39
Beschwerdemanagement
37
Complaint management
37
Satisfaction
27
Dienstleistungssektor
26
Service industry
26
E-commerce
25
Electronic Commerce
25
Emotion
25
Viral marketing
25
Virales Marketing
25
Customer loyalty
23
Customer integration
20
Kundenintegration
20
Customer experience
19
Ladengestaltung
19
Store design
19
Quality management
17
Qualitätsmanagement
17
Service failure
17
Vertrauen
17
Brand management
16
Markenführung
16
Brand image
15
Markenimage
15
Mobile communications
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English
17
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Thurasamy Ramayah
2
Adil, Mohd
1
Al Halbusi, Hussam
1
Aljaberi, Musheer A.
1
Alpert, Frank
1
Altab, Hossin Md
1
Amegbe, Hayford
1
Antwi, Collins Opoku
1
Antwi, Samuel
1
Balasubramanian, Nataraj
1
Boadi, Evans Asante
1
Boadi, Victoria Atuobuah
1
Bornemann, Daniel
1
Bosompem, Josephine
1
Cavallero, Luisa
1
Chai, Joe Choon Yean
1
Cheah, Jun-Hwa
1
Chen, Xiaoyun
1
Cheng, Peng
1
Chinje, Nathalie B.
1
Crespo Almendros, Esmeralda
1
Dash, Ganesh
1
Dogra, Nikhil
1
Dorai, Sriram
1
Dwivedi, Yogesh Kumar
1
Hamid, Mahmud
1
Hasan, Najmul
1
He, Zheng
1
Hennig-Thurau, Thorsten
1
Hinson, Robert
1
Huang, Dongling
1
Ifie, Kemefasu
1
Javed, Muhammad Kashif
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Le, Hoang T. P. M.
1
Lee, Sangwoo
1
Lim, Rodney
1
Liu, Yang
1
Loureiro, Sandra M. C.
1
Ma, Baolong
1
Malhotra, Naresh K.
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Journal of retailing and consumer services
International journal of hospitality management
13
The service industries journal
10
Journal of strategic marketing
9
Asia Pacific journal of marketing and logistics
8
The journal of services marketing
8
Cogent business & management
6
Journal of hospitality marketing & management
6
International journal of contemporary hospitality management
5
Journal of travel and tourism marketing
5
Service business
5
Services marketing quarterly
5
International journal of quality & reliability management
4
International journal of services, economics and management
4
Journal of business research : JBR
4
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
4
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
4
Journal of service research : JSR
4
Tourism management : research, policies, practice
4
European research studies
3
Future Business Journal
3
Health marketing quarterly
3
Information systems and e-business management : ISeB
3
International journal of bank marketing
3
International journal of consumer studies
3
International journal of economics and financial issues : IJEFI
3
International journal of electronic marketing and retailing : IJEMR
3
International journal of public sector performance management : IJPSPM
3
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
3
Journal of marketing for higher education
3
Journal of service management
3
Pakistan journal of commerce and social sciences
3
The TQM journal : the international review of organizational improvement
3
The international journal of bank marketing : IJBM
3
Controlling und Management
2
Electronic commerce research
2
Expert journal of marketing
2
IZA Discussion Paper
2
International journal of business communication : IJBC ; a publication of the Association of Business Communication
2
International journal of business process integration and management : IJBPIM
2
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ECONIS (ZBW)
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1
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
2
Emotion and trust in virtual service assistant design for effective service recovery
Le, Hoang T. P. M.
;
Park, Jungkun
;
Lee, Sangwoo
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014364045
Saved in:
3
Unraveling customer repurchase intention in OFDL context : an investigation using a hybrid technique of SEM and fsQCA
Dogra, Nikhil
;
Adil, Mohd
;
Sadiq, Mohd
;
Dash, Ganesh
; …
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014253481
Saved in:
4
Perceived customer care and privacy protection behavior : the mediating role of trust in self-disclosure
Rodríguez-Priego, Nuria
;
Porcu, Lucia
;
Prados-Peña, …
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014253497
Saved in:
5
When can interaction orientation create more service value? : the moderating role of frontline employees' trust in managers and employee deep acting
Yang, Defeng
;
Chen, Xiaoyun
;
Ma, Baolong
;
Wei, Haiying
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013169646
Saved in:
6
Value co-creation and employee service behaviours : the moderating role of trust in employee : hotel relationship
Boadi, Evans Asante
;
He, Zheng
;
Antwi, Collins Opoku
; …
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013209637
Saved in:
7
"I just like this e-retailer" : understanding online consumers repurchase intention from relationship quality perspective
Antwi, Samuel
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-6
Persistent link: https://www.econbiz.de/10012581905
Saved in:
8
The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction : evidence from a developing country
Md Uzir Hossain Uzir
;
Al Halbusi, Hussam
;
Thurasamy Ramayah
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012665967
Saved in:
9
Enhancing relationships in e-tail : role of relationship quality and duration
Dorai, Sriram
;
Balasubramanian, Nataraj
;
Sivakumaran, …
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012430723
Saved in:
10
How trust mediate the effects of perceived justice on loyalty : a study in the context of automotive recall in China
Liu, Yang
;
Cheng, Peng
;
Ouyang, Zhe
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012431630
Saved in:
11
Effects of online retailer after delivery services on repurchase intention : an empirical analysis of customers' past experience and future confidence with the retailer
Javed, Muhammad Kashif
;
Wu, Min
- In:
Journal of retailing and consumer services
54
(
2020
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012238377
Saved in:
12
Comparing email and SNS users : investigating e-servicescape, customer reviews, trust, loyalty and E-WOM
Tran, Gina A.
;
Strutton, David
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012171958
Saved in:
13
A multi-country study of bank reputation among customers in Africa : key antecedents and consequences
Osakwe, Christian Nedu
;
Ruiz, Belén
;
Amegbe, Hayford
; …
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012389993
Saved in:
14
Fashion brands on retail websites : customer performance expectancy and e-word-of-mouth
Loureiro, Sandra M. C.
;
Cavallero, Luisa
;
Miranda, …
- In:
Journal of retailing and consumer services
41
(
2018
),
pp. 131-141
Persistent link: https://www.econbiz.de/10011808565
Saved in:
15
How service quality and outcome confidence drive pre-outcome word-of-mouth
Ifie, Kemefasu
;
Simintiras, Antonis C.
;
Dwivedi, Yogesh …
- In:
Journal of retailing and consumer services
44
(
2018
),
pp. 214-221
Persistent link: https://www.econbiz.de/10011904399
Saved in:
16
A two-dimensional model of trust-value-loyalty in service relationships
Chai, Joe Choon Yean
;
Malhotra, Naresh K.
;
Alpert, Frank
- In:
Journal of retailing and consumer services
26
(
2015
),
pp. 23-31
Persistent link: https://www.econbiz.de/10011347848
Saved in:
17
Does relationship quality matter in e-services? : a comparison of online and offline retailing
Walsh, Gianfranco
;
Hennig-Thurau, Thorsten
;
Sassenberg, Kai
- In:
Journal of retailing and consumer services
17
(
2010
)
2
,
pp. 130-142
Persistent link: https://www.econbiz.de/10003956373
Saved in:
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