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Dienstleistungsqualität
492
Service quality
492
Customer satisfaction
262
Kundenzufriedenheit
262
Consumer behaviour
215
Konsumentenverhalten
215
Beziehungsmarketing
136
Relationship marketing
136
Hotel industry
134
Hotellerie
134
Gastronomie
107
Restaurant industry
107
Hospital
68
Krankenhaus
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Quality management
62
Qualitätsmanagement
62
Customer service
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Kundenservice
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Emotion
56
Beschwerdemanagement
47
Complaint management
47
Gastgewerbe
42
Hospitality industry
42
Product quality
37
Produktqualität
37
Arbeitsverhalten
33
Arbeitszufriedenheit
33
Job satisfaction
33
Work behaviour
33
Gesundheitsversorgung
32
Health care
32
Satisfaction
32
service quality
30
Tourism employees
29
Tourismusberufe
29
Dienstleistungssektor
25
Service industry
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25
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492
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Han, Heesup
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9
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6
Law, Chun Hung Roberts
6
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Lu, Lu
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4
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4
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4
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4
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4
King, Ceridwyn
4
Lee, Jin-soon
4
Lee, Lindsey
4
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4
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4
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4
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3
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International journal of hospitality management
Total quality management & business excellence
Journal of retailing and consumer services
331
The service industries journal
291
Journal of business research : JBR
240
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
172
International journal of contemporary hospitality management
161
NBER Working Paper
160
Services marketing quarterly
140
Journal of air transport management
136
Journal of hospitality marketing & management
136
The TQM journal : the international review of organizational improvement
124
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
115
International journal of quality & reliability management
109
International journal of quality and service sciences
109
Service business
107
International journal of productivity and quality management : IJPQM
104
Journal of service research : JSR
103
International journal of services and operations management
102
Health care management review : HCM review
101
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Quality management journal : QMJ
89
Cogent business & management
88
Discussion paper series / IZA
88
Economics of education review
79
Managing service quality : MSQ ; an international journal
76
International journal of services, economics and management
75
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
74
Journal of health economics
73
Managerial auditing journal
67
Asia Pacific journal of marketing and logistics
62
International journal of auditing : IJA
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
The international journal of bank marketing : IJBM
58
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ECONIS (ZBW)
492
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1
To tip or not to tip? : explaining tipping behavior in restaurants with service-inclusive pricing
Fernandez, Sébastien
;
Gössling, Stefan
;
Martin-Rios, …
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014457830
Saved in:
2
Manufacturing quality assessment in the Industry 4.0 era : a review
Markatos, Nikolaos G.
;
Mousavi, Alireza
- In:
Total quality management & business excellence
34
(
2023
)
13/14
,
pp. 1655-1681
Persistent link: https://www.econbiz.de/10014369717
Saved in:
3
Process quality indices : new metrics for process quality capability with zero-loss baseline
Xiong, Xinjia
;
Feng, Yongchang
- In:
Total quality management & business excellence
33
(
2022
)
9
,
pp. 975-993
Persistent link: https://www.econbiz.de/10013352636
Saved in:
4
How does ritualistic service increase brand evangelism through E2C interaction quality and memory? : the moderating role of social phobia
Shang, Yuanyuan
;
Li, Fangxuan
- In:
International journal of hospitality management
116
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014457798
Saved in:
5
Unveiling the dynamics between consumer brand engagement, experience, and relationship quality towards luxury hotel brands : moderating investigation of brand reputation
Rather, Raouf Ahmad
;
Rasul, Tareq Faizur
;
Khan, Huda
; …
- In:
International journal of hospitality management
116
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014457803
Saved in:
6
Assigning credit and blame : how delivery services affect restaurant EWOM
Line, Nathaniel D.
;
Hanks, Lydia
;
Dogru, Tarik
;
Lu, Lu
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014457824
Saved in:
7
Look on the bright side : emojis impact tipping behaviour
Lefebvre, Sarah
;
Boman, Laura
;
Orlowski, Marissa
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014457828
Saved in:
8
Effects of leader behaviors on extra-role proactive service : the role of cultural tightness-looseness
Rescalvo-Martin, Elisa
;
Gutierrez, Leopoldo
; …
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014457831
Saved in:
9
The role of perceived risk and information security on customers' acceptance of service robots in the hotel industry
Pizam, Abraham
;
Ozturk, Ahmet Bulent
;
Hacikara, Ahmet
; …
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014457836
Saved in:
10
Veganism, a new hotel paradigm : exploring the attributes of vegan-friendly hotels and guest approach behaviors
Yu, Jongsik
;
Kim, Seongseop
;
Baah, Nancy Grace
;
Han, Heesup
- In:
International journal of hospitality management
117
(
2024
),
pp. -11
Persistent link: https://www.econbiz.de/10014457839
Saved in:
11
Quantitative analysis of the publication trends in four decades of SERVQUAL research : a bibliometric approach
Oh, Dong-Geun
;
Elango, B.
- In:
Total quality management & business excellence
35
(
2024
)
1/2
,
pp. 297-319
Persistent link: https://www.econbiz.de/10014513355
Saved in:
12
Absorptive capacity as enabler for service improvements : the role of customer satisfaction information usage
Birch-Jensen, Andrea
;
Gremyr, Ida
;
Halldórsson, Árni
- In:
Total quality management & business excellence
32
(
2021
)
15
,
pp. 1651-1665
Persistent link: https://www.econbiz.de/10012694175
Saved in:
13
Evaluating impacts of the physical servicescape on satisfaction in cancer care waiting experiences
Lugosi, Peter
;
O'Brien, Colette
;
Olya, Hossein
;
Pink, …
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-7
Persistent link: https://www.econbiz.de/10014334444
Saved in:
14
Measuring patient experience in healthcare
Godovykh, Maksim
;
Pizam, Abraham
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-4
Persistent link: https://www.econbiz.de/10014334448
Saved in:
15
Promising European research results to improve hospitality in healthcare by eHealth
Zsarnoczky-Dulhazi, Fanny
;
Zsarnoczky, Martin
;
Kopper, Bence
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-5
Persistent link: https://www.econbiz.de/10014334467
Saved in:
16
Toward hospitable healthcare
Yesawich, Peter C.
;
Shoemaker, Stowe
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014334483
Saved in:
17
Hospitality to healthcare : patient experience academy, a successful alliance between the ChristianaCare Health System and the University of Delaware
Poorani, Ali A.
;
Fried Kline, Sheryl
;
DeMicco, Frederick J.
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-7
Persistent link: https://www.econbiz.de/10014334758
Saved in:
18
The contribution of hospitality services to person-centred care : a study of the palliative care service ecosystem
Hunter-Jones, Philippa
;
Sudbury-Riley, Lynn
;
Al-Abdin, Ahmed
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014334759
Saved in:
19
Reprint of: The effect of hospitableness on positive emotions, experience, and well-being of hospital patients
Altinay, Levent
;
Alrawadieh, Zaid
;
Tulucu, Fadime
; …
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014334761
Saved in:
20
Reprint of: Satisfaction with life and perception of healthcare services
Arboleda, Ana M.
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-6
Persistent link: https://www.econbiz.de/10014334764
Saved in:
21
Interactive voice response systems : the double-edged sword of AI and the culture of hospitality in healthcare
Hacikara, Ahmet
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-2
Persistent link: https://www.econbiz.de/10014334771
Saved in:
22
Understanding the determinants of intention to stay at medical hotels : a customer value perspective
Chaulagain, Suja
;
Jahromi, Melissa Farboudi
;
Hua, Nan
; …
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014334773
Saved in:
23
Reprint of: Instilling the core tenets of hospitality in healthcare services : the role of service assurance and social presence
Etemad-Sajadi, Reza
;
Heo, Cindy Yoonjoung
;
Clergue, …
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-6
Persistent link: https://www.econbiz.de/10014334776
Saved in:
24
Special issue: Hospitality in healthcare
Pizam, Abraham
(
ed.
)
-
2023
Persistent link: https://www.econbiz.de/10014336554
Saved in:
25
The importance of information quality according to the type of employee in the airline industry : Robot versus human
Hwang, Jinsoo
;
Kim, Jinkyung Jenny
;
Choe, Ja Young
; …
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014439922
Saved in:
26
Service sweethearting : an effective way to increase tips?
Lynn, Michael
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-4
Persistent link: https://www.econbiz.de/10014439935
Saved in:
27
Does pro-customer behavior always do the trick? : an investigation of pro-customer deviance
Ma, Xiuli
;
Xu, Xiaowei
;
Hu, JiaJing
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014439937
Saved in:
28
Formal versus casual : how do customers respond to service robots' uniforms? : the roles of service type and language style
Liu, Canmian
;
Xie, Lishan
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
Saved in:
29
Customer satisfaction and loyalty with online consumer reviews : factors affecting revisit intentions
Camilleri, Mark Anthony
;
Filieri, Raffaele
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014439971
Saved in:
30
The Hijabi servers : customers' perception of employees' physical appearance in restaurants
Sonmez, Damla
;
Ali, Faizan
;
Wildes, Vivienne
; …
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014439972
Saved in:
31
Service attribute prioritization based on the marginal utility of attribute performance
Pan, Mengqiang
;
Li, Nao
;
Law, Chun Hung Roberts
;
Huang, …
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014440006
Saved in:
32
Unleashing the missing link between neuroticism and compliance behavior among quick service restaurant employees
Iqbal, Juman
;
Shagirbasha, Shameem
;
Madhan, Kumar
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014440007
Saved in:
33
Role of trust in customer attitude and behaviour formation towards social service robots
Della Corte, Valentina
;
Sepe, Fabiana
;
Gursoy, Dogan
; …
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014440008
Saved in:
34
Healthcare 4.0 digital technologies impact on quality of care : a systematic literature review
Marbouh, Dounia
;
Swarnakar, Vikas
;
Simsekler, Mecit Can Emre
- In:
Total quality management & business excellence
34
(
2023
)
15/16
,
pp. 2157-2182
Persistent link: https://www.econbiz.de/10014443899
Saved in:
35
Service quality, perceived price fairness, and users' continuous usage intentions regarding shared bike service
Ma, Liang
;
Zhang, Xin
;
Hao, Feifei
;
Liu, Shenghui
- In:
Total quality management & business excellence
34
(
2023
)
13/14
,
pp. 1682-1702
Persistent link: https://www.econbiz.de/10014369719
Saved in:
36
Exploring quick commerce service experience : a moderated mediated investigation using SEM and fsQCA
Kapoor, Ashwarya
;
Sindwani, Rajiv
;
Goel, Manisha
- In:
Total quality management & business excellence
34
(
2023
)
13/14
,
pp. 1896-1919
Persistent link: https://www.econbiz.de/10014369734
Saved in:
37
Nexus of customer adaptation to mannequins with visit intention to full-service restaurants : role of spatial layout
Selem, Kareem M.
;
Shahidul Islam, Mohammad
; …
- In:
International journal of hospitality management
115
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014487567
Saved in:
38
Let me engage you : peer engagement behaviour on peer-to-peer platforms
Marvi, Reza
;
Foroudi, Pantea
;
Fakhreddin, Farbod
- In:
International journal of hospitality management
115
(
2023
),
pp. 1-20
Persistent link: https://www.econbiz.de/10014487582
Saved in:
39
Luxury hospitality : a systematic literature review and research agenda
Jain, Varsha
;
Wirtz, Jochen
;
Salunke, Parth
;
Nunkoo, Robin
- In:
International journal of hospitality management
115
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014487584
Saved in:
40
The moments of truth : a qualitative exploration of service interactions between employees with disabilities in the food service industry, and their customers
Doan, Tin
;
Mooney, Shelagh
;
Kim, Peter Beomcheol
- In:
International journal of hospitality management
115
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014487591
Saved in:
41
The negative effect of service robots' affective human-likeness on consumer satisfaction in frontline service encounters
Li, You
;
Liang, Zhehao
;
Wang, Yawei
;
Chang, Yaping
- In:
International journal of hospitality management
115
(
2023
),
pp. 1-7
Persistent link: https://www.econbiz.de/10014487592
Saved in:
42
The dualistic model of passion and the service quality of five-star hotel employees during the COVID-19 pandemic
Wu, Tung-Ju
;
Li, Jia-Min
;
Wang, Yu-Shu
;
Zhang, Ruo-Xi
- In:
International journal of hospitality management
113
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014325607
Saved in:
43
Working with service robots? : a systematic literature review of hospitality employees' perspectives
Xu, Jingjing
;
Hsiao, Aaron
;
Reid, Sacha
;
Ma, Emily Jintao
- In:
International journal of hospitality management
113
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014325611
Saved in:
44
Customer experiences and situational vulnerability : an exploration of hotel services during a disaster
Lagiewski, Rick
;
Perotti, Victor
- In:
International journal of hospitality management
108
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013482222
Saved in:
45
Service improvisation as a double-edged sword
Oh, Hyunghwa
;
Jang, Jichul
- In:
International journal of hospitality management
108
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013482272
Saved in:
46
Resourcefulness of chefs and food waste prevention in fine dining restaurants
Filimonau, Viachaslau
;
Chiang, Chien-Chang
;
Wang, Ling-en
; …
- In:
International journal of hospitality management
108
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013482305
Saved in:
47
Antecedents and consequences of brand equity : evidence from Starbucks coffee brand
Ren, YuXuan
;
Choe, Yunseon
;
Song, Hak-jun
- In:
International journal of hospitality management
108
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013482336
Saved in:
48
Why do hotel frontline employees use service robots in the workplace? : a technology affordance theory perspective
Leung, Xi Y.
;
Zhang, Huiying
;
Lyu, Jiaying
;
Bai, Billy
- In:
International journal of hospitality management
108
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013482355
Saved in:
49
Exploring driver and user perspectives of service quality in sharing economy transport platforms
Amat-Lefort, Natalia
;
Marimon, Frederic
;
Mas-Machuca, Marta
- In:
Total quality management & business excellence
34
(
2023
)
11/12
,
pp. 1315-1333
Persistent link: https://www.econbiz.de/10014320290
Saved in:
50
A readiness assessment of Quality 4.0 in packaging companies : an empirical investigation
Zulfiqar, Maryam
;
Antony, Jiju
;
Swarnakar, Vikas
;
Sony, …
- In:
Total quality management & business excellence
34
(
2023
)
11/12
,
pp. 1334-1352
Persistent link: https://www.econbiz.de/10014320291
Saved in:
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