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Dienstleistung
20
Services
20
Dienstleistungsqualität
15
Service quality
15
Consumer behaviour
14
Konsumentenverhalten
14
Customer satisfaction
12
Dienstleistungssektor
12
Kundenzufriedenheit
12
Service industry
12
Beziehungsmarketing
9
Relationship marketing
9
services
8
USA
5
United States
5
Customer integration
4
Dienstleistungsmarketing
4
Kundenintegration
4
Service-Dominant Logic
4
Service-dominant logic
4
Services marketing
4
Betriebliche Wertschöpfung
3
Brand management
3
Emotion
3
Markenführung
3
Value creation
3
Bibliometrics
2
Bibliometrie
2
Business services
2
Dienstleistungshandel
2
Gesundheitsversorgung
2
Health care
2
Innovation
2
Marketing theory
2
Marketingtheorie
2
Trade in services
2
Unternehmensdienstleistung
2
customer loyalty
2
customer retention
2
customer satisfaction
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27
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Miller, Darryl W.
2
Aggarwal, Praveen
1
Basu, Amiya K.
1
Bebko, Charlene
1
Bernacchi, Michael
1
Bhanja, Nivedita
1
Black, Gregory S.
1
Bodey, Kelli L.
1
Bonfim, Leandro Rodrigo Canto
1
Carter, Leanne
1
Chakraborty, Ayon
1
Clark, Melissa N.
1
Cloutier, Jacinthe
1
Conejo, Francisco J.
1
Cunningham, Lawrence F.
1
D'Alessandro, Steven
1
Daughtrey, Clayton L.
1
Dean, Dwane H.
1
Didonet, Simone Regina
1
Dwivedi, Abhishek
1
El-Bassiouny, Noha
1
Esteves, Fabia
1
Fernandes, Teresa
1
Fine, Monica B.
1
Finoti, Lucas
1
Gray, David
1
Gurtu, Amulya
1
Hale, Dena
1
Hamed, Sara
1
Heinonen, Johanna
1
Hsu, Maxwell K.
1
Johnson, Lester W.
1
Kesavan, Ram
1
Kilic, Ozcan
1
Koku, P. Sergius
1
Korai, Bernard
1
Leisen Pollack, Birgit
1
Mangleburg, Tamara
1
Mascarenhas, Oswald
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Nasco, Suzanne A.
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Services marketing quarterly
SpringerLink / Bücher
129
The service industries journal
67
The journal of services marketing
61
Journal of service management
59
Schriften zum Produktionsmanagement
57
Journal of business research : JBR
55
Journal of Services Marketing
50
Journal of service research : JSR
44
Working Papers / eSocialSciences
40
MPRA Paper
38
Post-Print / HAL
30
Research
28
Springer eBook Collection
28
Springer eBook Collection / Business and Economics
28
Industrial marketing management : the international journal for industrial and high-tech firms
26
International journal of production economics
24
Journal of retailing and consumer services
24
Journal of service research
24
Gabler Edition Wissenschaft
23
Journal of Service Management
23
The journal of business & industrial marketing
22
International journal of services technology and management
21
Working Paper
21
European Journal of Marketing
19
European review of service economics and management
19
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
19
International journal of hospitality management
19
Service business
19
Working paper / National Bureau of Economic Research, Inc.
18
European journal of operational research : EJOR
17
Forum Dienstleistungsmanagement
17
OECD Trade Policy Papers
17
Schriftenreihe innovatives Dienstleistungsmanagement
17
The science of service systems
17
ADB Economics Working Paper Series
16
Información comercial española : ICE : revista de economía
16
International Journal of Services, Economics and Management
16
Revue d'économie industrielle
16
ZEW Discussion Papers
16
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ECONIS (ZBW)
27
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1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
What are these strange things called emotions? : an analysis of service interactions in the funeral industry : issues, implications, and future research directions
Korai, Bernard
;
Ouellet, Claudine
;
Cloutier, Jacinthe
- In:
Services marketing quarterly
43
(
2022
)
2
,
pp. 183-205
Persistent link: https://www.econbiz.de/10013178032
Saved in:
3
Revisiting the past to understand the current debates on service-dominant logic
Bhanja, Nivedita
;
Saxena, Garima
- In:
Services marketing quarterly
43
(
2022
)
2
,
pp. 240-255
Persistent link: https://www.econbiz.de/10013178038
Saved in:
4
Service orientation and innovation results : theoretical development based on service-dominant logic
Finoti, Lucas
;
Bonfim, Leandro Rodrigo Canto
;
Didonet, …
- In:
Services marketing quarterly
43
(
2022
)
4
,
pp. 389-403
Persistent link: https://www.econbiz.de/10013416987
Saved in:
5
International marketing of services and developing countries
Oyewole, Philemon
- In:
Services marketing quarterly
39
(
2018
)
2
,
pp. 79-91
Persistent link: https://www.econbiz.de/10011859499
Saved in:
6
The influence of service brand perceptions and ideals on consumption intentions
Sciulli, Lisa M.
;
Bebko, Charlene
- In:
Services marketing quarterly
42
(
2021
)
1/2
,
pp. 38-56
Persistent link: https://www.econbiz.de/10012607282
Saved in:
7
Toward a luxury service value taxonomy : empirical evidence and future directions
Conejo, Francisco J.
;
Cunningham, Lawrence F.
;
Young, …
- In:
Services marketing quarterly
41
(
2020
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10012179198
Saved in:
8
Consumers' perception of service newness and its marketing implications
Savas-Hall, Selen
;
Koku, P. Sergius
;
Mangleburg, Tamara
- In:
Services marketing quarterly
41
(
2020
)
1
,
pp. 35-48
Persistent link: https://www.econbiz.de/10012179200
Saved in:
9
Hospital servicescape design for inpatient wellbeing
Hamed, Sara
;
El-Bassiouny, Noha
;
Ternès, Anabel
- In:
Services marketing quarterly
40
(
2019
)
1
,
pp. 1-32
Persistent link: https://www.econbiz.de/10012179153
Saved in:
10
The strategy of combining products and services : a literature review
Gurtu, Amulya
- In:
Services marketing quarterly
40
(
2019
)
1
,
pp. 82-106
Persistent link: https://www.econbiz.de/10012179159
Saved in:
11
Service research in Asia : research paradigm and productivity
Vashishth, Abhishek
;
Chakraborty, Ayon
- In:
Services marketing quarterly
40
(
2019
)
4
,
pp. 285-300
Persistent link: https://www.econbiz.de/10012179187
Saved in:
12
Examination of credence and noncredence service advertisement strategies in the United States and India
Utkarsh
- In:
Services marketing quarterly
39
(
2018
)
3
,
pp. 240-259
Persistent link: https://www.econbiz.de/10011940199
Saved in:
13
Modeling consumer responses to a vignette television commercial drama for a vacation resort
Miller, Darryl W.
;
Stoica, Michael
;
Kilic, Ozcan
- In:
Services marketing quarterly
38
(
2017
)
1
,
pp. 1-14
Persistent link: https://www.econbiz.de/10011671802
Saved in:
14
Localization and customer retention for franchise service systems
Bodey, Kelli L.
;
Shao, Wei
;
Ross, Mitchell
- In:
Services marketing quarterly
38
(
2017
)
2
,
pp. 100-114
Persistent link: https://www.econbiz.de/10011756682
Saved in:
15
Customer engagement and loyalty : a comparative study between service contexts
Fernandes, Teresa
;
Esteves, Fabia
- In:
Services marketing quarterly
37
(
2016
)
2
,
pp. 125-139
Persistent link: https://www.econbiz.de/10011486838
Saved in:
16
Value-added university services : the importance of on-campus recreational facilities
Fine, Monica B.
;
Clark, Melissa N.
;
Scheuer, Cara-Lynn
- In:
Services marketing quarterly
37
(
2016
)
1
,
pp. 24-35
Persistent link: https://www.econbiz.de/10011452135
Saved in:
17
The "I love o hate them" relationships with cell phone service providers : the role of customer inertia and anger
Carter, Leanne
;
Gray, David
;
D'Alessandro, Steven
; …
- In:
Services marketing quarterly
37
(
2016
)
4
,
pp. 225-240
Persistent link: https://www.econbiz.de/10011628463
Saved in:
18
Are moderators of the customer satisfaction-repurchase intention relationship contingent on the service category? : an exploratory investigation
Leisen Pollack, Birgit
- In:
Services marketing quarterly
36
(
2015
)
4
,
pp. 335-351
Persistent link: https://www.econbiz.de/10011398042
Saved in:
19
An analysis of the syntactic complexity in service corporation brand slogans
Miller, Darryl W.
;
Toman, Marshall
- In:
Services marketing quarterly
36
(
2015
)
1
,
pp. 37-50
Persistent link: https://www.econbiz.de/10010520737
Saved in:
20
Visual antecedents of patronage : personal and professional items in the servicescape
Dean, Dwane H.
- In:
Services marketing quarterly
35
(
2014
)
1
,
pp. 68-83
Persistent link: https://www.econbiz.de/10010346089
Saved in:
21
Self-brand connection with service brands : examining relationships with performance satisfaction, perceived value, and brand relationship quality
Dwivedi, Abhishek
- In:
Services marketing quarterly
35
(
2014
)
1
,
pp. 37-53
Persistent link: https://www.econbiz.de/10010346096
Saved in:
22
Marketing services globally : a fourfold typology
Kesavan, Ram
;
Mascarenhas, Oswald
;
Bernacchi, Michael
; …
- In:
Services marketing quarterly
35
(
2014
)
3
,
pp. 187-205
Persistent link: https://www.econbiz.de/10010401584
Saved in:
23
Value co-creation : factors affecting discretionary effort exertion
Aggarwal, Praveen
;
Basu, Amiya K.
- In:
Services marketing quarterly
35
(
2014
)
4
,
pp. 321-336
Persistent link: https://www.econbiz.de/10010465663
Saved in:
24
The effects of membership and demographics on consumer satisfaction and loyalty in service organizations
Daughtrey, Clayton L.
;
Vowles, Nicole S.
;
Black, Gregory S.
- In:
Services marketing quarterly
34
(
2013
)
4
,
pp. 292-308
Persistent link: https://www.econbiz.de/10010208604
Saved in:
25
Mature consumers speak : insights on information search and self-efficacy for service purchases
Nasco, Suzanne A.
;
Hale, Dena
;
Thomas, Meredith
- In:
Services marketing quarterly
33
(
2012
)
2
,
pp. 119-137
Persistent link: https://www.econbiz.de/10009553111
Saved in:
26
Diversified marketing media and service offerings prove successful for nondenominational churches
Webb, Marion Stanton
- In:
Services marketing quarterly
33
(
2012
)
3
,
pp. 246-260
Persistent link: https://www.econbiz.de/10009583087
Saved in:
27
An investigation of customer experiences with professional services
Olorunniwo, Festus O.
;
Hsu, Maxwell K.
- In:
Services marketing quarterly
29
(
2007/08
)
2
,
pp. 79-92
Persistent link: https://www.econbiz.de/10003660779
Saved in:
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