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~isPartOf:"International journal of services and standards"
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Dienstleistungsqualität
30
Service quality
30
Quality management
10
Qualitätsmanagement
10
Customer satisfaction
9
Kundenzufriedenheit
9
Standardisierung
8
Standardization
8
Beziehungsmarketing
4
Consumer behaviour
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Customer service
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Taiwan
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Prybutok, Victor R.
6
Qin, Hong
3
Green, Kenneth W.
2
Hardgrave, Bill C.
2
Jones, Thomas W.
2
Miller, Robert E.
2
Peak, Daniel A.
2
Torres-Moraga, Eduardo
2
Anussornnitisarn, Pornthep
1
Ashton, Triss
1
Barra, Cristobal
1
Bian, Jing
1
Chadha, S. K.
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Chadha, Suresh Kumar
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Chakrabarty, Subrata
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1
Chen, Chung-Yang
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Chen, Jason C. H.
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Chen, Lily Shui-lien
1
Chi, Yu-Liang
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Devahastin-Suthapreda, Vunnaporn
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Dutt Pathak, Raghuvar
1
Etoung, Emmanuel
1
Evangelopoulos, Nicholas
1
George, Benjamin T.
1
Han, Bo
1
Harun, Ahasan
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Hejazi, Seyed Reza
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Hossain, Muhammad Muazzem
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Hughes, Jerald
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Jara-Sarrua, Luis
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Joshi, Pradeep
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Kuo, Hsiao-chiao
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Landrum, Hollis T.
1
Lee, Hsun-Ming
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Lee, Les Tien-shang
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Liu, Chunhui
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International journal of services and standards
International journal of hospitality management
402
Journal of retailing and consumer services
331
The service industries journal
294
Journal of business research : JBR
252
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
174
International journal of contemporary hospitality management
161
NBER Working Paper
160
Services marketing quarterly
142
Journal of hospitality marketing & management
137
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
126
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
117
International journal of quality & reliability management
114
International journal of quality and service sciences
109
Service business
107
International journal of productivity and quality management : IJPQM
104
Cogent business & management
103
Journal of service research : JSR
103
Health care management review : HCM review
102
International journal of services and operations management
102
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Discussion paper series / IZA
93
Total quality management & business excellence
93
Quality management journal : QMJ
92
Economics of education review
82
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
78
Managing service quality : MSQ ; an international journal
76
International journal of services, economics and management
75
Journal of health economics
75
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
Accounting horizons : a quarterly publication of the American Accounting Association
58
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ECONIS (ZBW)
30
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1
Exploring the service recovery landscape through the lens of a systemigram
Harun, Ahasan
;
Prybutok, Gayle
;
Prybutok, Victor R.
- In:
International journal of services and standards
12
(
2018
)
3/4
,
pp. 347-373
Persistent link: https://www.econbiz.de/10012106534
Saved in:
2
The impact of banks adoption of multi-channels mix on the internet banking service encounter quality : the case of Arab Middle East region
Migdadi, Yazan Khalid Abed-Allah
;
Omary, Ola Maher Al.
- In:
International journal of services and standards
12
(
2017
)
1
,
pp. 47-63
Persistent link: https://www.econbiz.de/10011874861
Saved in:
3
Measuring internal service quality in business schools
Joshi, Pradeep
;
Chadha, Suresh Kumar
- In:
International journal of services and standards
11
(
2016
)
4
,
pp. 357-379
Persistent link: https://www.econbiz.de/10011687362
Saved in:
4
Healthcare and motivation-medicine : a critical examination of helth, the medical profession and the future of cell research
Etoung, Emmanuel
- In:
International journal of services and standards
10
(
2015
)
1/2
,
pp. 49-71
Persistent link: https://www.econbiz.de/10011409721
Saved in:
5
Pervasiveness of SERVQUAL and its potential for the standards for functional quality of service
Hossain, Muhammad Muazzem
- In:
International journal of services and standards
9
(
2014
)
1
,
pp. 67-83
Persistent link: https://www.econbiz.de/10011283320
Saved in:
6
Evaluating healthcare process improvement for patient callbacks
Scott, Rebecce A.
;
George, Benjamin T.
- In:
International journal of services and standards
9
(
2014
)
1
,
pp. 51-66
Persistent link: https://www.econbiz.de/10011283323
Saved in:
7
Role of service characteristics in determining the degree of customer involvement : a typology
Chakraborty, Subhajit
;
Kaynak, Hale
- In:
International journal of services and standards
9
(
2014
)
1
,
pp. 3-18
Persistent link: https://www.econbiz.de/10011283344
Saved in:
8
Exponentially weighted moving average control charts for monitoring customer service quality comments
Ashton, Triss
;
Evangelopoulos, Nicholas
;
Prybutok, Victor R.
- In:
International journal of services and standards
8
(
2012/13
)
3
,
pp. 230-246
Persistent link: https://www.econbiz.de/10010363737
Saved in:
9
Effects of human agent service quality in an instant messaging decision support system on the customer's trust building
Han, Bo
;
Prybutok, Victor R.
- In:
International journal of services and standards
8
(
2012
)
1
,
pp. 74-91
Persistent link: https://www.econbiz.de/10009618024
Saved in:
10
A hybrid approach for multi-criteria evaluation of airport service quality
Tsai, Wen-hsien
;
Kuo, Hsiao-chiao
- In:
International journal of services and standards
7
(
2011
)
1
,
pp. 78-94
Persistent link: https://www.econbiz.de/10009245078
Saved in:
11
The price of quality in digital information goods : an empirical investigation
Hughes, Jerald
- In:
International journal of services and standards
7
(
2011
)
1
,
pp. 35-49
Persistent link: https://www.econbiz.de/10009245085
Saved in:
12
Relation between brand equity and purchase intention in hotel industry
Bian, Jing
;
Liu, Chunhui
- In:
International journal of services and standards
7
(
2011
)
1
,
pp. 18-34
Persistent link: https://www.econbiz.de/10009245088
Saved in:
13
SERVQUAL dimensionality : an investigation of presentation order effect
Miller, Robert E.
;
Hardgrave, Bill C.
;
Jones, Thomas W.
- In:
International journal of services and standards
7
(
2011
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10009245090
Saved in:
14
The influence of perceived justice of service recovery on affective and cognitive trust
Wang, Edward Shih-tse
;
Chen, Lily Shui-lien
- In:
International journal of services and standards
7
(
2011
)
3/4
,
pp. 278-290
Persistent link: https://www.econbiz.de/10009513452
Saved in:
15
Optimising service quality translating via quantitative quality function deployment
Khorshidi, Hadi Akbarzade
;
Hejazi, Seyed Reza
- In:
International journal of services and standards
7
(
2011
)
2
,
pp. 169-180
Persistent link: https://www.econbiz.de/10009389315
Saved in:
16
Quantitative comparison of service quality and recoverability measures
Qin, Hong
;
Prybutok, Victor R.
;
Zhou, Jun
- In:
International journal of services and standards
7
(
2011
)
2
,
pp. 138-154
Persistent link: https://www.econbiz.de/10009389323
Saved in:
17
Public service delivery in Fiji, Solomon Islands and Papua New Guinea : analysing quality in public services
Singh, Gurmeet
;
Dutt Pathak, Raghuvar
;
Naz, Rafia
- In:
International journal of services and standards
6
(
2010
)
2
,
pp. 170-193
Persistent link: https://www.econbiz.de/10008757352
Saved in:
18
Service quality measurement and its implications : a case study of Vishal Mega Mart
Singh, Harvinder
;
Chadha, S. K.
;
Rishi, Bikramjit
- In:
International journal of services and standards
6
(
2010
)
2
,
pp. 150-169
Persistent link: https://www.econbiz.de/10008757353
Saved in:
19
Using importance ratings to create an information service quality measure
Landrum, Hollis T.
;
Prybutok, Victor R.
;
Peak, Daniel A.
; …
- In:
International journal of services and standards
6
(
2010
)
3/4
,
pp. 295-307
Persistent link: https://www.econbiz.de/10008938344
Saved in:
20
How to measure service quality in internet banking
Torres-Moraga, Eduardo
;
Vasquez-Parraga, Arturo Z.
; …
- In:
International journal of services and standards
6
(
2010
)
3/4
,
pp. 236-255
Persistent link: https://www.econbiz.de/10008938348
Saved in:
21
Service quality in the USA and mainland China's fast-food restaurants
Qin, Hong
;
Prybutok, Victor R.
;
Peak, Daniel A.
- In:
International journal of services and standards
5
(
2009
)
4
,
pp. 291-315
Persistent link: https://www.econbiz.de/10003970445
Saved in:
22
Applying open grid computing to quality-aware web service composition
Lee, Hsun-Ming
;
Mehta, Mayur R.
;
Chi, Yu-Liang
;
Chen, …
- In:
International journal of services and standards
4
(
2008
)
3
,
pp. 322-343
Persistent link: https://www.econbiz.de/10003741737
Saved in:
23
The effects of service climate and servicescape on service convenience in the hospital
Lee, Les Tien-shang
;
Vichet, Khen
- In:
International journal of services and standards
4
(
2008
)
4
,
pp. 415-436
Persistent link: https://www.econbiz.de/10003771396
Saved in:
24
Antecedents to service quality in a service centre environment
Green, Kenneth W.
;
Rudolph, Leah
;
Stark, Carl
- In:
International journal of services and standards
4
(
2008
)
2
,
pp. 167-181
Persistent link: https://www.econbiz.de/10003672561
Saved in:
25
Service satisfaction through external knowledge management
Phusavat, Kongkiti
;
Anussornnitisarn, Pornthep
; …
- In:
International journal of services and standards
4
(
2008
)
2
,
pp. 182-193
Persistent link: https://www.econbiz.de/10003672595
Saved in:
26
Levels of analysis issues relevant in the assessment of information systems service quality
Miller, Robert E.
;
Hardgrave, Bill C.
;
Jones, Thomas W.
- In:
International journal of services and standards
4
(
2008
)
1
,
pp. 1-15
Persistent link: https://www.econbiz.de/10003630214
Saved in:
27
On following the standards and guidelines for quality assurance in the European higher education area : a Slovenian case study
Rodman, Karmen
;
S̆irca, Nada Trunk
- In:
International journal of services and standards
4
(
2008
)
1
,
pp. 54-69
Persistent link: https://www.econbiz.de/10003630236
Saved in:
28
Measuring supermarket service quality : proposal for a scale
Torres-Moraga, Eduardo
;
Jara-Sarrua, Luis
;
Moneva, Jose M.
- In:
International journal of services and standards
4
(
2008
)
1
,
pp. 81-96
Persistent link: https://www.econbiz.de/10003630241
Saved in:
29
Organisational culture of customer care: market orientation and service quality
Green, Kenneth W.
;
Chakrabarty, Subrata
;
Whitten, Dwayne
- In:
International journal of services and standards
3
(
2007
)
2
,
pp. 137-153
Persistent link: https://www.econbiz.de/10003459515
Saved in:
30
A comparison of the service quality of fast food chain franchises
Tsai, Ming-Chun
;
Shih, Kuang-Hsun
;
Chen, Jason C. H.
- In:
International journal of services and standards
3
(
2007
)
2
,
pp. 222-238
Persistent link: https://www.econbiz.de/10003459595
Saved in:
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