//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
isPartOf:"Journal of consumer behaviour : an international research review"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Verbraucherzufriedenheit"
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Customer satisfaction
28
Kundenzufriedenheit
28
Beschwerdemanagement
5
Complaint management
5
Consumer behaviour
5
Dienstleistungsqualität
5
Konsumentenverhalten
5
Service quality
5
Beziehungsmarketing
4
Confidence
4
Relationship marketing
4
USA
4
United States
4
Vertrauen
4
Emotion
3
Market research
3
Marktforschung
3
New product development
3
Produktentwicklung
3
Structural equation model
3
Strukturgleichungsmodell
3
China
2
Cognition
2
Customer value
2
Kognition
2
Kundenwert
2
Product information
2
Produktinformation
2
Viral marketing
2
Virales Marketing
2
Advertising
1
Audioprodukt
1
Befragung
1
Bibliometrics
1
Bibliometrie
1
Brand image
1
Brand loyalty
1
Consumer boycott
1
Customer integration
1
Decision under uncertainty
1
more ...
less ...
Online availability
All
Undetermined
5
Type of publication
All
Article
28
Type of publication (narrower categories)
All
Article in journal
28
Aufsatz in Zeitschrift
28
Language
All
English
28
Author
All
Olsen, Svein O.
3
Hansen, Torben
2
Tudoran, Ana Alina
2
Alden, Dana
1
An, Shenghui
1
Aucouturier, Jean-Julien
1
Babin, Barry J.
1
Bouchet, Adrien
1
Chen, Qimei
1
Cockrill, Antje
1
Cosenza, Tracy Rickman
1
Dopico, Domingo C.
1
Fabrize, Robert O.
1
Fujita, Marketa
1
Gallarza, Martina G.
1
Garry, Tony
1
Geiger-Oneto, Stephanie
1
Gil Saura, Irene
1
He, Yi
1
Hibbert, Sally A.
1
Hogg, Margaret K.
1
Holbrook, Morris B.
1
Hunt, David M.
1
Kinard, Brian R.
1
Kinard, Jerry L.
1
Kwon, Wi-suk
1
Laird, Mary Dana
1
Li, Dongjin
1
Luckett, Michael G.
1
Lwin, May O.
1
Mady, Tarek T.
1
Martin, Brett A. S.
1
Morrin, Maureen
1
Möhlmann, Mareike
1
Penz, Elfriede
1
Pervan, Simon J.
1
Piacentini, Narua G.
1
Schnurr, Benedikt
1
Schoefer, Klaus
1
Scholl-Grissemann, Ursula
1
more ...
less ...
Published in...
All
Journal of consumer behaviour : an international research review
Journal of retailing and consumer services
419
International journal of hospitality management
355
Journal of business research : JBR
289
The journal of services marketing
191
The service industries journal
171
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Tourism management : research, policies, practice
167
Journal of travel and tourism marketing
162
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
Services marketing quarterly
99
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
94
Cogent business & management
91
Journal of service research : JSR
88
Journal of air transport management
87
Asia Pacific journal of marketing and logistics
85
Service business
85
The TQM journal : the international review of organizational improvement
82
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
81
Tourism management perspectives : TMP
81
Psychology & marketing
77
International journal of productivity and quality management : IJPQM
72
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
69
Journal of service management
69
The international journal of bank marketing : IJBM
66
SpringerLink / Bücher
64
Total quality management & business excellence
64
International journal of quality and service sciences
63
International journal of services and operations management
63
Journal of strategic marketing
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
Managing service quality : MSQ ; an international journal
57
International journal of quality & reliability management
56
International journal of services, economics and management
52
Journal of retailing
52
Journal of marketing
51
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
50
more ...
less ...
Source
All
ECONIS (ZBW)
28
Showing
1
-
28
of
28
Sort
Relevance
Date (newest first)
Date (oldest first)
1
The moderating effects of financial broad-scope trust on consumer knowledge, cognitive effort, and financial healthiness
Hansen, Torben
- In:
Journal of consumer behaviour : an international …
16
(
2017
)
2
,
pp. 161-175
Persistent link: https://www.econbiz.de/10011685064
Saved in:
2
Analyzing the returns of the first transaction satisfaction on intention to purchase and willingness to pay : evidence for new food products
Tudoran, Ana Alina
;
Olsen, Svein O.
- In:
Journal of consumer behaviour : an international …
16
(
2017
)
4
,
pp. 372-386
Persistent link: https://www.econbiz.de/10011695158
Saved in:
3
The moderating role of consumer entitlement on the relationship of value with customer satisfaction
Zboja, James J.
;
Laird, Mary Dana
;
Bouchet, Adrien
- In:
Journal of consumer behaviour : an international …
15
(
2016
)
3
,
pp. 216-224
Persistent link: https://www.econbiz.de/10011508766
Saved in:
4
Collaborative consumption : determinants of satisfaction and the likelihood of using a sharing economy option again
Möhlmann, Mareike
- In:
Journal of consumer behaviour : an international …
14
(
2015
)
3
,
pp. 193-207
Persistent link: https://www.econbiz.de/10011376294
Saved in:
5
Experiential response and intention to purchase in the cocreative consumption of music : the Nine Inch Nails experiment
Aucouturier, Jean-Julien
;
Fujita, Marketa
;
Sumikura, Hiroko
- In:
Journal of consumer behaviour : an international …
14
(
2015
)
4
,
pp. 219-227
Persistent link: https://www.econbiz.de/10011477037
Saved in:
6
Beauty or function? : how different mass customization toolkits affect customers' process enjoyment
Schnurr, Benedikt
;
Scholl-Grissemann, Ursula
- In:
Journal of consumer behaviour : an international …
14
(
2015
)
5
,
pp. 335-343
Persistent link: https://www.econbiz.de/10011477110
Saved in:
7
Example, please! : comparing the effects of single customer reviews and aggregate review scores on online shoppers' product evaluations
Ziegele, Marc
;
Weber, Mathias
- In:
Journal of consumer behaviour : an international …
14
(
2015
)
2
,
pp. 103-114
Persistent link: https://www.econbiz.de/10011294143
Saved in:
8
Credibility in the blogosphere : a study of measurement and influence of wine blogs as an information source
Cosenza, Tracy Rickman
;
Solomon, Michael R.
;
Kwon, Wi-suk
- In:
Journal of consumer behaviour : an international …
14
(
2015
)
2
,
pp. 71-91
Persistent link: https://www.econbiz.de/10011294147
Saved in:
9
The role of trust in financial customer-seller relationships before and after the financial crisis
Hansen, Torben
- In:
Journal of consumer behaviour : an international …
13
(
2014
)
6
,
pp. 442-452
Persistent link: https://www.econbiz.de/10010469811
Saved in:
10
Triangulating consumers' perceptions of payment systems by using social representations theory : a multi-method approach
Penz, Elfriede
;
Sinkovics, Rudolf R.
- In:
Journal of consumer behaviour : an international …
12
(
2013
)
4
,
pp. 293-306
Persistent link: https://www.econbiz.de/10009780518
Saved in:
11
The effect of receipt personalization on tipping behavior
Kinard, Brian R.
;
Kinard, Jerry L.
- In:
Journal of consumer behaviour : an international …
12
(
2013
)
4
,
pp. 280-284
Persistent link: https://www.econbiz.de/10009780520
Saved in:
12
Point of purchase or point of frustration? : consumer frustration tendencies and response in a retail setting
Van Steenburg, Eric
;
Spears, Nancy
;
Fabrize, Robert O.
- In:
Journal of consumer behaviour : an international …
12
(
2013
)
5
,
pp. 389-400
Persistent link: https://www.econbiz.de/10010200859
Saved in:
13
Effects of consumer psychographics and store characteristics in influencing shopping value and store switching
Shukla, Paurav
;
Babin, Barry J.
- In:
Journal of consumer behaviour : an international …
12
(
2013
)
3
,
pp. 194-203
Persistent link: https://www.econbiz.de/10009766225
Saved in:
14
Transitory bias as a source of customer dissatisfaction : an exploratory investigation
Trocchia, Philip J.
;
Luckett, Michael G.
- In:
Journal of consumer behaviour : an international …
12
(
2013
)
1
,
pp. 32-41
Persistent link: https://www.econbiz.de/10009720162
Saved in:
15
Scenting movie theatre commercials : the impact of scent and pictures on brand evaluations and ad recall
Lwin, May O.
;
Morrin, Maureen
- In:
Journal of consumer behaviour : an international …
11
(
2012
)
3
,
pp. 264-272
Persistent link: https://www.econbiz.de/10009575332
Saved in:
16
Does an iPod make you happy? : an exploration of the effects of iPod ownership on life satisfaction
Cockrill, Antje
- In:
Journal of consumer behaviour : an international …
11
(
2012
)
5
,
pp. 406-414
Persistent link: https://www.econbiz.de/10009668410
Saved in:
17
Satisfaction strength and intention to purchase a new product
Tudoran, Ana Alina
;
Olsen, Svein O.
;
Dopico, Domingo C.
- In:
Journal of consumer behaviour : an international …
11
(
2012
)
5
,
pp. 391-405
Persistent link: https://www.econbiz.de/10009668417
Saved in:
18
Satisfaction in the context of customer co-production : a behavioral involvement perspective
Hunt, David M.
;
Geiger-Oneto, Stephanie
;
Varca, Philip E.
- In:
Journal of consumer behaviour : an international …
11
(
2012
)
5
,
pp. 347-356
Persistent link: https://www.econbiz.de/10009668450
Saved in:
19
Development and validation of the consumer disillusionment toward marketing activity scale
Pervan, Simon J.
;
Martin, Brett A. S.
- In:
Journal of consumer behaviour : an international …
11
(
2012
)
5
,
pp. 339-346
Persistent link: https://www.econbiz.de/10009668451
Saved in:
20
Social presence and service satisfaction : the moderating role of cultural value-orientation
He, Yi
;
Chen, Qimei
;
Alden, Dana
- In:
Journal of consumer behaviour : an international …
11
(
2012
)
2
,
pp. 170-176
Persistent link: https://www.econbiz.de/10009548799
Saved in:
21
Service recovery following dysfunktional consumer participation
Hibbert, Sally A.
;
Piacentini, Narua G.
;
Hogg, Margaret K.
- In:
Journal of consumer behaviour : an international …
11
(
2012
)
4
,
pp. 329-338
Persistent link: https://www.econbiz.de/10009624505
Saved in:
22
Evaluation context's role in driving positive word-of-mouth intentions
Wien, Anders Hauge
;
Olsen, Svein O.
- In:
Journal of consumer behaviour : an international …
11
(
2012
)
6
,
pp. 504-513
Persistent link: https://www.econbiz.de/10009690918
Saved in:
23
The moderating effects of purchase importance in customer satisfaction process : an empirical investigation
Tam, Jackie Lai Ming
- In:
Journal of consumer behaviour : an international …
10
(
2011
)
4
,
pp. 205-215
Persistent link: https://www.econbiz.de/10009296473
Saved in:
24
Sentiment toward marketing : should we care about consumer alienation and readiness to use technology?
Mady, Tarek T.
- In:
Journal of consumer behaviour : an international …
10
(
2011
)
4
,
pp. 192-204
Persistent link: https://www.econbiz.de/10009296475
Saved in:
25
The value of value : further excursions on the meaning and role of customer value
Gallarza, Martina G.
;
Gil Saura, Irene
;
Holbrook, Morris B.
- In:
Journal of consumer behaviour : an international …
10
(
2011
)
4
,
pp. 179-191
Persistent link: https://www.econbiz.de/10009296477
Saved in:
26
Exploring Chinese consumer repurchasing intention for services : an empirical investigation
Li, Dongjin
;
An, Shenghui
;
Yang, Kai
- In:
Journal of consumer behaviour : an international …
7
(
2008
)
6
,
pp. 448-460
Persistent link: https://www.econbiz.de/10003789912
Saved in:
27
The role of cognition and affect in the formation of customer satisfaction judgements concerning service recovery encounters
Schoefer, Klaus
- In:
Journal of consumer behaviour : an international …
7
(
2008
)
3
,
pp. 210-221
Persistent link: https://www.econbiz.de/10003740930
Saved in:
28
Consumer spophistication and the role of emotion on satisfaction judgments within credence services
Garry, Tony
- In:
Journal of consumer behaviour : an international …
6
(
2007
)
6
,
pp. 383-397
Persistent link: https://www.econbiz.de/10003617594
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->