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~language:"eng"
~type_genre:"Article in journal"
~isPartOf:"Industrial marketing management : the international journal for industrial and high-tech firms"
~isPartOf:"The journal of services marketing"
~subject:"Beziehungsmarketing"
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Beziehungsmarketing
Lieferantenmanagement
832
Supplier relationship management
832
Relationship marketing
620
Business-to-business marketing
601
B-to-B-Marketing
599
Business network
408
Unternehmensnetzwerk
407
Consumer behaviour
379
Konsumentenverhalten
379
Innovation
374
Innovation management
279
Innovationsmanagement
279
Service quality
266
Dienstleistungsqualität
265
Customer satisfaction
260
Kundenzufriedenheit
260
Marketing management
245
Marketingmanagement
245
Firm performance
209
Unternehmenserfolg
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USA
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Inter-firm cooperation
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Salespeople
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New product development
148
Produktentwicklung
148
Confidence
138
Vertrauen
138
Brand management
137
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137
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136
Service industry
136
Strategic management
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Naudé, Peter
8
Terho, Harri
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Frow, Pennie
7
La Rocca, Antonella
7
Payne, Adrian
7
Agnihotri, Raj
6
Eggert, Andreas
6
Klaus, Philipp
6
Mattila, Anna S.
6
Snehota, Ivan
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Casidy, Riza
5
Grönroos, Christian
5
Hollebeek, Linda D.
5
Jaakkola, Elina
5
Aarikka-Stenroos, Leena
4
Andersen, Poul Houman
4
Ewing, Michael
4
Gruber, Thorsten
4
Henneberg, Stephan
4
Itani, Omar S.
4
Lacoste, Sylvie
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Nyadzayo, Munyaradzi W.
4
Prior, Daniel D.
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Ritter, Thomas
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Ruyter, Ko de
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Sharma, Arun
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Wang, Danny T.
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Aksoy, Lerzan
3
Alkire, Linda
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Balaji, M. S.
3
Benoit, Sabine
3
Biggemann, Sergio
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Brodie, Roderick J.
3
Bruce, Helen L.
3
Burton, Jamie
3
Bush, Alan J.
3
Cadeaux, Jack
3
Chaker, Nawar N.
3
Dagger, Tracey S.
3
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Industrial marketing management : the international journal for industrial and high-tech firms
The journal of services marketing
Journal of business research : JBR
621
Journal of retailing and consumer services
582
International journal of hospitality management
280
The journal of business & industrial marketing
191
The service industries journal
184
Journal of the Academy of Marketing Science
164
Journal of strategic marketing
161
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of service research : JSR
117
Journal of travel and tourism marketing
115
Journal of hospitality marketing & management
114
The journal of product & brand management
111
Tourism management : research, policies, practice
108
Asia Pacific journal of marketing and logistics
107
Journal of service management
106
Journal of retailing
103
The journal of brand management : an international journal
101
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Cogent business & management
98
Marketing intelligence & planning
97
Psychology & marketing
97
European journal of marketing : EJM
95
Services marketing quarterly
90
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
82
Service business
80
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Journal of financial services marketing : JFSM
70
Business horizons
68
International journal of retail & distribution management
68
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
67
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
66
European journal of operational research : EJOR
65
International journal of internet marketing and advertising : IJIMA
65
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ECONIS (ZBW)
620
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81
Value co-creation in services for animal companions
Hendricks, Jennifer
;
Schmitz, Gertrud
- In:
The journal of services marketing
36
(
2022
)
6
,
pp. 831-845
Persistent link: https://www.econbiz.de/10013407607
Saved in:
82
Addressing customer misbehavior contagion in access-based services
Srivastava, Himanshu Shekhar
;
Jayasimha, K. R.
; …
- In:
The journal of services marketing
36
(
2022
)
6
,
pp. 849-861
Persistent link: https://www.econbiz.de/10013407609
Saved in:
83
Promoting social resilience in service communities : a molecular biology perspective
Tang, Yihui
;
Blocker, Christopher
- In:
The journal of services marketing
36
(
2022
)
7
,
pp. 895-907
Persistent link: https://www.econbiz.de/10013407618
Saved in:
84
Customer service co-creation literacy for better service value : evidence from the health-care sector
Tram-Anh Ngoc Pham
;
Hau Nguyen Le
;
Nguyen, Dung Tien
; …
- In:
The journal of services marketing
36
(
2022
)
7
,
pp. 940-951
Persistent link: https://www.econbiz.de/10013407621
Saved in:
85
Investigating the role of customer forgiveness following a double deviation
Lin, Cheng-Yu
;
Chou, En-Yi
- In:
The journal of services marketing
36
(
2022
)
8
,
pp. 1042-1057
Persistent link: https://www.econbiz.de/10013410768
Saved in:
86
The effects of employee behavior in sustainable service organizations
Disse, Isabel Kittyma
;
Becker-Özcamlica, Hürrem
- In:
The journal of services marketing
36
(
2022
)
8
,
pp. 1095-1105
Persistent link: https://www.econbiz.de/10013410803
Saved in:
87
Examining buyers' negative word-of-mouth intentions following suspected salesperson transgressions
DeCarlo, Thomas E.
;
Hansen, John D.
- In:
Industrial marketing management : the international …
102
(
2022
),
pp. 35-44
Persistent link: https://www.econbiz.de/10013259003
Saved in:
88
Loose lips sink ships : the double-edged effect of distributor voice on channel relationship performance
Mandi E
;
Chen, Xiaoyun
;
Zhou, Kevin Zheng
;
Zhang, Chuang
- In:
Industrial marketing management : the international …
102
(
2022
),
pp. 141-152
Persistent link: https://www.econbiz.de/10013259039
Saved in:
89
Franchise network relationships and word of mouth communication in social media networks
Sashi, C. M.
;
Brynildsen, Gina
- In:
Industrial marketing management : the international …
102
(
2022
),
pp. 153-163
Persistent link: https://www.econbiz.de/10013259047
Saved in:
90
The effects of supplier B2B sustainability positioning on buyer performance : the role of trust
Casidy, Riza
;
Yan, Li
- In:
Industrial marketing management : the international …
102
(
2022
),
pp. 311-323
Persistent link: https://www.econbiz.de/10013259087
Saved in:
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