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~language:"eng"
~type_genre:"Article in journal"
~subject:"Firm performance"
~subject:"Relationship marketing"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
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Firm performance
Relationship marketing
Quality management
528
Qualitätsmanagement
528
Dienstleistungsqualität
221
Service quality
221
Customer satisfaction
170
Kundenzufriedenheit
170
Taiwan
91
Beziehungsmarketing
86
Unternehmenserfolg
78
Performance measurement
67
Performance-Messung
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Consumer behaviour
66
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66
Product quality
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service quality
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quality management
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Casadesús, Martí
4
Dahlgaard, Jens Jörn
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Marimon, Frederic
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Bagur-Femenías, Llorenç
3
Dahlgaard-Park, Su Mi
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Evans, James R.
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2
Balderson, Erica L.
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Chen, Ching-fu
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Delić, Milan
2
Ghasem Rezaei
2
Kamberović, Bato
2
Khumawala, Basheer M.
2
Ku, Edward C. S.
2
Li, Eldon Yu-zen
2
Lin, Ying-fen
2
Pantouvakis, Angelos
2
Psomas, Evangelos
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Radlovački, Vladan
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Shahin, Arash
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Shaio Yan Huang
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Wu, Shwu-Ing
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Abdullateef, Aliyu Olayemi
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Al-dweeri, Rami M. O. O.
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Almani, Ahmad
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Alonso-Almeida, M. Mar
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Alsmadi, Majed
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Aslan Amat Senin
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Journal of business research : JBR
1,272
Journal of retailing and consumer services
600
Industrial marketing management : the international journal for industrial and high-tech firms
566
International journal of hospitality management
421
Cogent business & management
318
Strategic management journal
304
The journal of business & industrial marketing
269
Journal of business ethics : JOBE
245
International journal of production economics
239
The service industries journal
239
The journal of services marketing
229
Small business economics : an entrepreneurship journal
225
Technological forecasting & social change : an international journal
219
International business review : the official journal of the European International Business Academy
216
Journal of the Academy of Marketing Science
204
Journal of strategic marketing
202
Management decision : MD
183
International journal of contemporary hospitality management
181
The journal of corporate finance : contracting, governance and organization
179
International journal of economics and finance
167
Journal of Asian finance, economics and business : JAFEB
162
Tourism management : research, policies, practice
159
Journal of marketing
150
Applied economics
147
International journal of economics and financial issues : IJEFI
144
International journal of electronic customer relationship management : IJECRM
142
The international journal of human resource management
142
Management science : journal of the Institute for Operations Research and the Management Sciences
137
International journal of innovation management
136
Journal of banking & finance
134
Journal of business venturing
133
Pacific-Basin finance journal
132
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
128
Journal of hospitality marketing & management
127
Journal of world business : JWB
125
Journal of service research : JSR
124
International entrepreneurship and management journal
122
Journal of risk and financial management : JRFM
122
Asia Pacific journal of marketing and logistics
121
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ECONIS (ZBW)
162
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1
Relationship between culture of excellence and organisational performance in Iranian manufacturing companies
Ghasem Rezaei
;
Abbas Mardani
;
Aslan Amat Senin
;
Kuan …
- In:
Total quality management & business excellence : an …
29
(
2018
)
1
,
pp. 94-115
Persistent link: https://www.econbiz.de/10011854042
Saved in:
2
How social shopping retains customers? : capturing the essence of website quality and relationship quality
Hsu, Chia-Lin
;
Chen, Mu-Chen
;
Kumar, Vikas
- In:
Total quality management & business excellence : an …
29
(
2018
)
2
,
pp. 161-184
Persistent link: https://www.econbiz.de/10011854048
Saved in:
3
A multilevel analysis of customer engagement, its antecedents, and the effects on service innovation
Chen, Ja-Shen
;
Weng, Hua-Hung Robin
;
Huang, Chio-Lun
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 410-428
Persistent link: https://www.econbiz.de/10011854070
Saved in:
4
Service quality evaluation : moderating influences of first-time and revisiting customers
Kuo, Tsuang
;
Chen, Chih Ta
;
Cheng, Wan Jung
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 429-440
Persistent link: https://www.econbiz.de/10011854071
Saved in:
5
The relationship between corporate innovation and performance
Shaio Yan Huang
;
Chiu, An An
;
Lin, Chi-Chen
;
Chen, Tai-Lin
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 441-452
Persistent link: https://www.econbiz.de/10011854074
Saved in:
6
Factors influencing consumer loyalty towards 3G mobile data service providers : evidence from Ghana
Ofori, Kwame Simpe
;
Boakye, Kwabena G.
;
Narteh, Bedman
- In:
Total quality management & business excellence : an …
29
(
2018
)
5
,
pp. 580-598
Persistent link: https://www.econbiz.de/10011854104
Saved in:
7
Measuring customer value in commercial experiences
Eriksson, Maria
;
Bäckström, Ingela
;
Ingelsson, Pernilla
; …
- In:
Total quality management & business excellence : an …
29
(
2018
)
6
,
pp. 618-632
Persistent link: https://www.econbiz.de/10011854111
Saved in:
8
Testing the EFQM model as a framework to measure a company's procurement performance
Belvedere, Valeria
;
Grando, Alberto
;
Legenvre, Hervé
- In:
Total quality management & business excellence : an …
29
(
2018
)
6
,
pp. 633-651
Persistent link: https://www.econbiz.de/10011854122
Saved in:
9
Critical linkages between quality management practices and performance from Indian IT enabled service SMEs
Basu, Rana
;
Bhola, Prabha
;
Ghosh, Indranil
;
Dan, Pranab K.
- In:
Total quality management & business excellence : an …
29
(
2018
)
8
,
pp. 881-919
Persistent link: https://www.econbiz.de/10011884022
Saved in:
10
The differences in the financial performance of manufacturing companies in Indonesia before and after ISO 9000 implementation
Kusumah, Lien Herliani
;
Fabianto, Yoke Susilo
- In:
Total quality management & business excellence : an …
29
(
2018
)
8
,
pp. 941-957
Persistent link: https://www.econbiz.de/10011884029
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