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~language:"eng"
~type_genre:"Article in journal"
~subject:"Firm performance"
~subject:"Relationship marketing"
~subject:"Spain"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
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Firm performance
Relationship marketing
Spain
Quality management
528
Qualitätsmanagement
528
Dienstleistungsqualität
221
Service quality
221
Customer satisfaction
170
Kundenzufriedenheit
170
Taiwan
91
Beziehungsmarketing
86
Unternehmenserfolg
78
Performance measurement
67
Performance-Messung
67
Consumer behaviour
66
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66
Product quality
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Produktqualität
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Innovation
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Einführung
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Implementation
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service quality
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Structural equation model
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quality management
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Wissensmanagement
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Spanien
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Casadesús, Martí
6
Dahlgaard, Jens Jörn
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Marimon, Frederic
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Bagur-Femenías, Llorenç
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Bernardo, Merce
3
Dahlgaard-Park, Su Mi
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Evans, James R.
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Jaca, Carmen
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Perramon, Jordi
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Petnji Yaya, Luc Honore
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Wayhan, Victor B.
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Yang, Ching-chow
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Alonso-Almeida, M. Mar
2
Asif, Muhammad
2
Balderson, Erica L.
2
Brotons, José M.
2
Chen, Ching-fu
2
Delić, Milan
2
Franceschini, Fiorenzo
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Ghasem Rezaei
2
Gómez-López, Raquel
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Kamberović, Bato
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Karapetrovic, Stanislav
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Ku, Edward C. S.
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Li, Eldon Yu-zen
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Pantouvakis, Angelos
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Psomas, Evangelos
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Radlovački, Vladan
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Sadeghi, Laleh
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Sansalvador, Manuel E.
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Santos, Javier
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Serrano-Bedia, Ana María
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Shahin, Arash
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Shaio Yan Huang
2
Sun, Hongyi
2
Viles, Elisabeth
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Journal of business research : JBR
1,301
Journal of retailing and consumer services
617
Industrial marketing management : the international journal for industrial and high-tech firms
576
International journal of hospitality management
441
Applied economics
390
Cogent business & management
354
The service industries journal
322
Strategic management journal
309
Journal of business ethics : JOBE
283
The journal of business & industrial marketing
274
Technological forecasting & social change : an international journal
261
Small business economics : an entrepreneurship journal
258
International journal of production economics
249
International business review : the official journal of the European International Business Academy
238
Tourism management : research, policies, practice
232
The journal of services marketing
231
Management decision : MD
217
Journal of the Academy of Marketing Science
205
Journal of strategic marketing
203
International journal of contemporary hospitality management
190
The international journal of human resource management
186
Applied economics letters
185
The journal of corporate finance : contracting, governance and organization
182
Journal of banking & finance
168
International journal of economics and finance
167
Journal of Asian finance, economics and business : JAFEB
163
Research policy : policy, management and economic studies of science, technology and innovation
163
Journal of marketing
150
International journal of economics and financial issues : IJEFI
149
International entrepreneurship and management journal
144
International journal of electronic customer relationship management : IJECRM
142
International journal of innovation management
140
Management science : journal of the Institute for Operations Research and the Management Sciences
138
Journal of business venturing
136
European journal of marketing : EJM
133
Finance research letters
132
Journal of travel and tourism marketing
132
Journal of world business : JWB
132
Pacific-Basin finance journal
132
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ECONIS (ZBW)
195
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1
Relationship between culture of excellence and organisational performance in Iranian manufacturing companies
Ghasem Rezaei
;
Abbas Mardani
;
Aslan Amat Senin
;
Kuan …
- In:
Total quality management & business excellence : an …
29
(
2018
)
1
,
pp. 94-115
Persistent link: https://www.econbiz.de/10011854042
Saved in:
2
How social shopping retains customers? : capturing the essence of website quality and relationship quality
Hsu, Chia-Lin
;
Chen, Mu-Chen
;
Kumar, Vikas
- In:
Total quality management & business excellence : an …
29
(
2018
)
2
,
pp. 161-184
Persistent link: https://www.econbiz.de/10011854048
Saved in:
3
A multilevel analysis of customer engagement, its antecedents, and the effects on service innovation
Chen, Ja-Shen
;
Weng, Hua-Hung Robin
;
Huang, Chio-Lun
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 410-428
Persistent link: https://www.econbiz.de/10011854070
Saved in:
4
Service quality evaluation : moderating influences of first-time and revisiting customers
Kuo, Tsuang
;
Chen, Chih Ta
;
Cheng, Wan Jung
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 429-440
Persistent link: https://www.econbiz.de/10011854071
Saved in:
5
The relationship between corporate innovation and performance
Shaio Yan Huang
;
Chiu, An An
;
Lin, Chi-Chen
;
Chen, Tai-Lin
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 441-452
Persistent link: https://www.econbiz.de/10011854074
Saved in:
6
A qualitative study on integrated management systems in a non-leading country in certifications
Bernardo, Merce
;
Gotzamani, Katerina
;
Vouzas, Fotis
; …
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 453-480
Persistent link: https://www.econbiz.de/10011854080
Saved in:
7
Factors influencing consumer loyalty towards 3G mobile data service providers : evidence from Ghana
Ofori, Kwame Simpe
;
Boakye, Kwabena G.
;
Narteh, Bedman
- In:
Total quality management & business excellence : an …
29
(
2018
)
5
,
pp. 580-598
Persistent link: https://www.econbiz.de/10011854104
Saved in:
8
Measuring customer value in commercial experiences
Eriksson, Maria
;
Bäckström, Ingela
;
Ingelsson, Pernilla
; …
- In:
Total quality management & business excellence : an …
29
(
2018
)
6
,
pp. 618-632
Persistent link: https://www.econbiz.de/10011854111
Saved in:
9
Testing the EFQM model as a framework to measure a company's procurement performance
Belvedere, Valeria
;
Grando, Alberto
;
Legenvre, Hervé
- In:
Total quality management & business excellence : an …
29
(
2018
)
6
,
pp. 633-651
Persistent link: https://www.econbiz.de/10011854122
Saved in:
10
Critical linkages between quality management practices and performance from Indian IT enabled service SMEs
Basu, Rana
;
Bhola, Prabha
;
Ghosh, Indranil
;
Dan, Pranab K.
- In:
Total quality management & business excellence : an …
29
(
2018
)
8
,
pp. 881-919
Persistent link: https://www.econbiz.de/10011884022
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