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The value of trust for travel agencies in achieving customers' attitudinal loyalty
Devece, Carlos; Garcia-Agreda, Sergio; … - In: Journal of promotion management : JPM 21 (2015) 4, pp. 516-529
Persistent link: https://www.econbiz.de/10011433512
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E-banking service quality and customer satisfaction : an exploratory study on India
Sardana, Shivani; Bajpai, V. N. - In: International journal of services and operations … 35 (2020) 2, pp. 223-247
Persistent link: https://www.econbiz.de/10012178796
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Hospitality industry web-based self-service technology adoption model : a cross-cultural perspective
Yee-Sum Lee, Louisa - In: Journal of hospitality & tourism research : JHTR ; the … 40 (2016) 2, pp. 162-197
Persistent link: https://www.econbiz.de/10011434635
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Models of customer experience for B2C e-commerce enterprises
Pei, Yilei; Xue, Wanxin; Li, Dandan; Su, Yong - In: Journal of electronic commerce in organizations : the … 14 (2016) 1, pp. 24-33
Persistent link: https://www.econbiz.de/10011529132
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Factors that influence consumer loyalty of services acquired via the internet in Mexico
Juárez-Lóopez, Berenice; Ruiz-Santoyo, Grace Aileen - In: Journal of electronic commerce in organizations : the … 17 (2019) 4, pp. 16-29
Persistent link: https://www.econbiz.de/10012133069
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Dissemination of Spanish SME information through web 2.0 tools
Olvera-Lobo, María Dolores; Castillo-Rodríguez, Celia - In: Journal of transnational management : the official … 23 (2018) 4, pp. 178-197
Persistent link: https://www.econbiz.de/10011975995
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Internet banking : a review (2002-2016)
Keskar, Mugdha Y.; Pandey, Neeraj - In: Journal of internet commerce 17 (2018) 3, pp. 310-323
Persistent link: https://www.econbiz.de/10011987482
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Satisfaction of business customers with mobile phone and internet services in Spain
Suárez, David; García-Mariñoso, Begoña; Santos, Iván - In: Telecommunications policy : the international journal … 40 (2016) 1, pp. 52-61
Persistent link: https://www.econbiz.de/10011620814
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Serving students : understanding students' interactions with people and processes using online tools
Small, Felicity; Dowell, David; Crawford, Heather - In: Services marketing quarterly 37 (2016) 4, pp. 209-224
Persistent link: https://www.econbiz.de/10011628454
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Impact of customers' assessment of website attributes on e-relationship in the securities brokerage industry : a multichannel perspective
Toufaily, Elissar; Pons, Frank - In: Journal of retailing and consumer services 34 (2017), pp. 58-69
Persistent link: https://www.econbiz.de/10011628994