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Value cocreation in service interactions : dimensions and antecedents
Neghina, Carmen; Caniëls, Marjolein; Bloemer, Johanna M.; … - In: Marketing theory 15 (2015) 2, pp. 221-242
Persistent link: https://www.econbiz.de/10011494612
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An activities-based approach to network management : an explorative study
Manser, Kristina; Hillebrand, Bas; Klein Woolthuis, … - In: Industrial marketing management : the international … 55 (2016), pp. 187-199
Persistent link: https://www.econbiz.de/10011503669
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Consumer control in service recovery : beyond decisional control
Joosten, Herm; Bloemer, Johanna M.; Hillebrand, Bas - In: Journal of service management 28 (2017) 3, pp. 499-519
Persistent link: https://www.econbiz.de/10011758717
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Is more customer control of services always better?
Joosten, Herm; Bloemer, Johanna M.; Hillebrand, Bas - In: Journal of service management 27 (2016) 2, pp. 218-246
Persistent link: https://www.econbiz.de/10011565155
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Consumer motives and willingness to co-create in professional and generic services
Neghina, Carmen; Bloemer, Johanna M.; Birgelen, Marcel van - In: Journal of service management 28 (2017) 1, pp. 157-181
Persistent link: https://www.econbiz.de/10011655006
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Wanted! : investigating how elements from the personal usage context affect Gen Z consumers' value-in-use experience and engagement with mobile service
Zou, Yi; Riel, Allard C. R. van; Streukens, Sandra; … - In: Journal of business research : JBR 160 (2023), pp. 1-14
Persistent link: https://www.econbiz.de/10014299325
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How and when retailers' sustainability efforts translate into positive consumer responses : the interplay between personal and social factors
Hofenk, Dianne; Birgelen, Marcel van; Bloemer, Johanna M.; … - In: Journal of business ethics : JOBE 156 (2019) 2, pp. 473-492
Persistent link: https://www.econbiz.de/10012017549
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Market competition and ethical standards : the case of fair trade mainstreaming
Gelder, Eefje de; Vaal, Albert de; Driessen, Paul H.; … - In: Review of social economy : the journal for the … 79 (2021) 2, pp. 191-221
Persistent link: https://www.econbiz.de/10012516096
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Calming the storm : how non-negative messages from fellow consumers can dispel negativity in a social media firestorm
Widdershoven, Svenja; Pluymaekers, Mark; Zourrig, Haithem; … - In: International journal of business communication : IJBC … 61 (2024) 1, pp. 18-38
Persistent link: https://www.econbiz.de/10014635444
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Job quality in the customer contact centre: conceptual foundation and scale development
Dun, Zanna van; Bloemer, Josée; Henseler, Jörg - In: The Service Industries Journal 32 (2010) 2, pp. 171-196
To develop a comprehensive framework of dimensions of job quality in a customer contact centre (CCC), this study adopts the employee's perspective and proposes 12 dimensions. Previous studies suggest conceptualizations of the dimensions of job quality, but have failed to address the specific...
Persistent link: https://www.econbiz.de/10010973627