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Resources for value co-creation in e-commerce : a review
Paredes, Mario R.; Barrutia, José M.; Echebarria, Carmen - In: Electronic commerce research 14 (2014) 2, pp. 111-136
Persistent link: https://www.econbiz.de/10010404458
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The interplay between value and service quality experience : e-loyalty development process through the eTailQ scale and value perception
Li, Honglei; Aham-Anyanwu, Nnanyelugo; Tevrizci, Cemal; … - In: Electronic commerce research 15 (2015) 4, pp. 585-615
Persistent link: https://www.econbiz.de/10011400949
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The determinants of online customer ratings: a combined domain ontology and topic text analytics approach
Chen, Runyu; Xu, Wei - In: Electronic commerce research 17 (2017) 1, pp. 31-50
Persistent link: https://www.econbiz.de/10011699090
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An examination of trust assurances adopted by top internet retailers : unveiling some critical determinants
Karimov, Farhod P.; Brengman, Malaika - In: Electronic commerce research 14 (2014) 4, pp. 459-496
Persistent link: https://www.econbiz.de/10010482287
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Scenario based e-commerce recommendation algorithm based on customer interest in Internet of things environment
Wu, Xiao-qiang; Zhang, Lei; Tian, Song-ling; Wu, Lan - In: Electronic commerce research 21 (2021) 3, pp. 689-705
Persistent link: https://www.econbiz.de/10012698205
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Importance of the perceived quality of touchpoints for customer journey analysis : evidence from the B2B sector
Koch, Christian; Hartmann, Michael - In: Electronic commerce research 23 (2023) 3, pp. 1515-1538
Persistent link: https://www.econbiz.de/10014383044
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Configuring managerial factors to enhance omnichannel experience and customer engagement behaviors for a solid loyalty loop
Suh, Taewon; Lee, Sang Bong - In: Electronic commerce research 23 (2023) 3, pp. 1591-1619
Persistent link: https://www.econbiz.de/10014383098
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The EBS management model : an effective measure of e-commerce satisfaction in SMEs in the service industry from a management perspective
Wu, Mingxuan; Gide, Ergun; Jewell, Rod - In: Electronic commerce research 14 (2014) 1, pp. 71-86
Persistent link: https://www.econbiz.de/10010362461
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The impact of anthropomorphism on customer satisfaction in chatbot commerce : an experimental study in the food sector
Klein, Katharina; Martinez, Luis F. - In: Electronic commerce research 23 (2023) 4, pp. 2789-2825
Persistent link: https://www.econbiz.de/10014418214
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A descriptive reference framework for the personalisation of e-business applications
Koutsabasis, Panayiotis; Stavrakis, Modestos; Viorres, Nikos - In: Electronic commerce research 8 (2008) 3, pp. 173-192
Persistent link: https://www.econbiz.de/10003762439