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Consumers' captive service experiences : it's you and me
Rayburn, Steven W. - In: The service industries journal 35 (2015) 15/16, pp. 806-825
Persistent link: https://www.econbiz.de/10011416846
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Transformative service networks : cocreated value as well-being
Black, Hulda G.; Gallan, Andrew S. - In: The service industries journal 35 (2015) 15/16, pp. 826-845
Persistent link: https://www.econbiz.de/10011416847
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The Frontiers in Service Conference : a 20-year retrospective
Dorsch, Michael J.; Fisk, Raymond P.; Grove, Stephen J. - In: The service industries journal 34 (2014) 6, pp. 477-494
Persistent link: https://www.econbiz.de/10010379354
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Antecedents and consequences of co-creation in credence-based service contexts
Kasnakoglu, Berna Tari - In: The service industries journal 36 (2016) 1/2, pp. 1-20
Persistent link: https://www.econbiz.de/10011564479
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Different channels for different services : information sources for services with search, experience and credence attributes
Chocarro, Raquel; Cortinas, Monica; Villanueva, Maria Luisa - In: The service industries journal 41 (2021) 3/4, pp. 261-284
Persistent link: https://www.econbiz.de/10012483672
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Employee involvement in ideation and healthcare service innovation quality
Mu, Yu; Bossink, Bart; Vinig, Tsvi - In: The service industries journal 38 (2018) 1/2, pp. 67-86
Persistent link: https://www.econbiz.de/10011848028
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Transformative service research and service design : synergistic effects in healthcare
Anderson, Sidney; Alkire, Linda; Rayburn, Steven W. - In: The service industries journal 38 (2018) 1/2, pp. 99-113
Persistent link: https://www.econbiz.de/10011848039
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Measuring customer experience in service : a systematic review
Bueno, Eduardo Veiga; Weber, Tiziana Brenner Beauchamp; … - In: The service industries journal 39 (2019) 11/12, pp. 779-798
Persistent link: https://www.econbiz.de/10012205844
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Customer service well-being : scale development and validation
Falter, Mareike; Hadwich, Karsten - In: The service industries journal 40 (2020) 1/2, pp. 181-202
Persistent link: https://www.econbiz.de/10012207504
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Service robot implementation : a theoretical framework and research agenda
Belanche, Daniel; Casaló, Luis V.; Flavián Blanco, Carlos - In: The service industries journal 40 (2020) 3/4, pp. 203-225
Persistent link: https://www.econbiz.de/10012208486