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How customer experience affects the customer-based brand equity for tourism destinations
Yang, Yan; Liu, Xiaoming; Li, Jun - In: Journal of travel and tourism marketing 32 (2015), pp. 97-113
Persistent link: https://www.econbiz.de/10011416156
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What do customers expect of travel agent-customer interactions? : measuring and improving customer experience in interactions with travel agents
Wu, Yu-Chi; Lee, Hsiang-Ming; Liao, Pin-Ru - In: Journal of travel and tourism marketing 35 (2018) 8, pp. 1000-1012
Persistent link: https://www.econbiz.de/10011941816
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The influence of trust and perceived playfulness on the relationship commitment of hospitality online social network-moderating effects of gender
Li, Chi-Hua; Chang, Chun-Ming - In: International journal of contemporary hospitality management 28 (2016) 5, pp. 924-944
Persistent link: https://www.econbiz.de/10011584042
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Post-visit and pre-visit tourist destination image through eWOM sentiment analysis and perceived helpfulness
González-Rodríguez, M. Rosario; Martínez-Torres, Rocio; … - In: International journal of contemporary hospitality management 28 (2016) 11, pp. 2609-2627
Persistent link: https://www.econbiz.de/10011641625
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Customer loyalty : a review and future directions with a special focus on the hospitality industry
Kandampully, Jay; Zhang, Tingting Christina; Bilgihan, Anil - In: International journal of contemporary hospitality management 27 (2015) 3, pp. 379-414
Persistent link: https://www.econbiz.de/10011308466
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Generation Y's positive and negative eWOM : use of social media and mobile technology
Zhang, Tingting; Omran, Behzad Abound; Cobanoglu, Cihan - In: International journal of contemporary hospitality management 29 (2017) 2, pp. 732-761
Persistent link: https://www.econbiz.de/10011687713
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The impact of brand experience, service quality and perceived value on word of mouth of retail bank customers : investigating the mediating effect of loyalty
Mukerjee, Kaushik - In: Journal of financial services marketing : JFSM 23 (2018) 1, pp. 12-24
Persistent link: https://www.econbiz.de/10011888476
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Exploring the impacts of service guarantee strategy
Lee, Kyuho; Khan, Mahmood A. - In: Journal of travel and tourism marketing 29 (2012) 1/2, pp. 133-146
Persistent link: https://www.econbiz.de/10009537257
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Small accommodation providers and UGC web sites : perceptions and practices
Hills, Joshua Rupert; Cairncross, Grant - In: International journal of contemporary hospitality management 23 (2011) 1, pp. 26-43
Persistent link: https://www.econbiz.de/10008992204
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Determinants of loyalty and recommendation : The role of perceived service quality, emotional satisfaction and image
Ladhari, Riadh; Souiden, Nizar; Ladhari, Ines - In: Journal of financial services marketing : JFSM 16 (2011/12) 2, pp. 111-124
Persistent link: https://www.econbiz.de/10009385061