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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"The international journal of bank marketing : IJBM"
~subject:"Dienstleistungsqualität"
~subject:"Konsumentenverhalten"
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Dienstleistungsqualität
Konsumentenverhalten
Beziehungsmarketing
205
Relationship marketing
205
Consumer behaviour
109
Customer satisfaction
87
Kundenzufriedenheit
87
Service quality
71
Hotel industry
41
Hotellerie
41
Bank
38
Brand management
30
Markenführung
30
Customer loyalty
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Brand image
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Markenimage
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Personal banking
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Confidence
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Gastronomie
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Vertrauen
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Brand
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Kundenwert
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Markenartikel
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Trust
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Beschwerdemanagement
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Complaint management
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Emotion
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Gastgewerbe
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Hospitality industry
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Loyalty
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Corporate Social Responsibility
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Corporate social responsibility
12
Viral marketing
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Virales Marketing
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Electronic Banking
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Electronic banking
11
Lieferantenmanagement
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Han, Heesup
5
Pérez, Andrea
3
Alnawas, Ibrahim
2
Bang, Nguyen
2
Bapat, Dhananjay
2
Bilgihan, Anil
2
Brun, Isabelle
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Gursoy, Dogan
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Huang, Songshan
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Hwang, Jinsoo
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Kim, Seongseop
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Kim, Soyeon
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Lee, Jin-soo
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Mattila, Anna
2
Raab, Carola
2
Rajaobelina, Lova
2
Rodríguez del Bosque, Ignacio A.
2
Tanford, Sarah
2
Wu, Luorong
2
Abu Farha, Allam K.
1
Afaq, Anam
1
Aguilar-Rojas, Oscar
1
Al Khateeb, Amr
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Al-Hawari, Mohd Ahmad
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Al-jazzazi, Akram
1
Alasker, Thamir Hamad
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Albayrak, Tahir
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Amin, Muslim
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Ammari, Nedra Bahri
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Amoako, George Kofi
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Anabila, Peter
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Arcand, Manon
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Asante, Bismark Omane
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Babakus, Emin
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International journal of contemporary hospitality management
The international journal of bank marketing : IJBM
Journal of retailing and consumer services
495
Journal of business research : JBR
374
International journal of hospitality management
207
The journal of services marketing
155
The service industries journal
106
The journal of product & brand management
97
Journal of hospitality marketing & management
89
Journal of the Academy of Marketing Science
86
Journal of travel and tourism marketing
83
Cogent business & management
79
Psychology & marketing
78
The journal of brand management : an international journal
78
Asia Pacific journal of marketing and logistics
77
Journal of service management
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of strategic marketing
71
Journal of retailing
70
Journal of service research : JSR
68
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
67
Services marketing quarterly
64
Tourism management : research, policies, practice
64
Service business
63
Journal of marketing
59
Marketing intelligence & planning
58
European journal of marketing : EJM
56
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
55
International journal of retail & distribution management
52
SpringerLink / Bücher
48
The international review of retail, distribution and consumer research
48
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
47
International journal of internet marketing and advertising : IJIMA
45
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
45
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
44
International journal of retail and distribution management
44
International journal of electronic customer relationship management : IJECRM
40
International journal of electronic marketing and retailing : IJEMR
39
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
39
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
38
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ECONIS (ZBW)
136
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1
Emotional brand attachment : a factor in customer-bank relationships
Levy, Shalom
;
Hino, Hayiel
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
2
,
pp. 136-150
Persistent link: https://www.econbiz.de/10011486706
Saved in:
2
Corporate social responsibility and service innovation on customer loyalty : an empirical investigation in wealth management services
Yeh, Ying-Pin
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
6
,
pp. 823-839
Persistent link: https://www.econbiz.de/10011456319
Saved in:
3
Banking system trust, bank trust, and bank loyalty
Esterik-Plasmeijer, Pauline W. J. van
;
Raaij, Willem …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
1
,
pp. 97-111
Persistent link: https://www.econbiz.de/10011617852
Saved in:
4
Personal traits and customer responses to CSR perceptions in the banking sector
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
1
,
pp. 128-146
Persistent link: https://www.econbiz.de/10011617865
Saved in:
5
Perceived customer participation and work engagement : the path through emotional labor
Yoo, Jaewon
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
7
,
pp. 1009-1024
Persistent link: https://www.econbiz.de/10011618710
Saved in:
6
The role of customer brand engagement and brand experience in online banking
Khan, Imran
;
Rahman, Zillur
;
Fatma, Mobin
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
7
,
pp. 1025-1041
Persistent link: https://www.econbiz.de/10011618717
Saved in:
7
The effects of image and price fairness : a consideration of delight and loyalty in the waterpark industry
Jin, Naehyun Paul
;
Line, Nathaniel D.
;
Merkebu, Jerusalem
- In:
International journal of contemporary hospitality management
28
(
2016
)
9
,
pp. 1895-1914
Persistent link: https://www.econbiz.de/10011624189
Saved in:
8
Back to the future : progress and trends in hotel loyalty marketing
Tanford, Sarah
;
Shoemaker, Stowe
;
Dinca, Alexandra
- In:
International journal of contemporary hospitality management
28
(
2016
)
9
,
pp. 1937-1967
Persistent link: https://www.econbiz.de/10011624195
Saved in:
9
The impact of abusive supervision on service employees' proactive customer service performance in the hotel industry
Lyu, Yijing
;
Zhou, Xing
;
Li, Weiwen
;
Wan, Junbao
;
Zhang, Jie
- In:
International journal of contemporary hospitality management
28
(
2016
)
9
,
pp. 1992-2012
Persistent link: https://www.econbiz.de/10011624205
Saved in:
10
The stakeholder management theory of CSR : a multidimensional approach in understanding customer identification and satisfaction
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
5
,
pp. 731-751
Persistent link: https://www.econbiz.de/10011606427
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