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~isPartOf:"International journal of contemporary hospitality management"
~subject:"Internet marketing"
~subject:"Kundenbindung"
~subject:"Service quality"
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Internet marketing
Kundenbindung
Service quality
Beziehungsmarketing
120
Relationship marketing
120
Consumer behaviour
71
Konsumentenverhalten
71
Customer satisfaction
53
Kundenzufriedenheit
53
Dienstleistungsqualität
48
Hotel industry
43
Hotellerie
43
Gastronomie
22
Restaurant industry
22
Brand management
21
Markenführung
21
Customer value
16
Kundenwert
16
Brand image
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Markenimage
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Gastgewerbe
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Hospitality industry
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Customer integration
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Kundenintegration
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Brand
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Customer loyalty
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Markenartikel
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Beschwerdemanagement
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Complaint management
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Viral marketing
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Virales Marketing
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Betriebliche Wertschöpfung
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Customer service
10
Kundenservice
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Value creation
10
Arbeitsverhalten
8
Emotion
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Hospital
8
Krankenhaus
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Tourism industry
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Tourismuswirtschaft
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Work behaviour
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57
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Alnawas, Ibrahim
2
Gursoy, Dogan
2
Kim, Soyeon
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Tanford, Sarah
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2
Abu Farha, Allam K.
1
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International journal of contemporary hospitality management
Journal of retailing and consumer services
241
Journal of business research : JBR
178
International journal of hospitality management
135
The journal of services marketing
102
The service industries journal
90
SpringerLink / Bücher
65
Journal of hospitality marketing & management
63
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
60
Services marketing quarterly
54
Industrial marketing management : the international journal for industrial and high-tech firms
51
Journal of service research : JSR
50
Journal of travel and tourism marketing
48
Service business
45
Journal of service management
44
Cogent business & management
42
International journal of internet marketing and advertising : IJIMA
42
Journal of strategic marketing
41
Journal of the Academy of Marketing Science
38
Marketing intelligence & planning
38
International journal of electronic marketing and retailing : IJEMR
37
Tourism management : research, policies, practice
37
Asia Pacific journal of marketing and logistics
35
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
33
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
32
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
31
The TQM journal : the international review of organizational improvement
31
The international journal of bank marketing : IJBM
28
The journal of product & brand management
27
Journal of service research
26
International journal of electronic customer relationship management : IJECRM
25
International journal of quality and service sciences
25
Journal of marketing
25
International journal of services and operations management
24
Journal of air transport management
24
Psychology & marketing
24
Gabler Edition Wissenschaft
23
Journal of internet commerce
23
Journal of service theory and practice : JSTP
23
Managing service quality : MSQ ; an international journal
23
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ECONIS (ZBW)
57
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1
Customer satisfaction, service quality, and customer value: years 2000-2015
Oh, Haemoon
;
Kim, Kawon
- In:
International journal of contemporary hospitality management
29
(
2017
)
1
,
pp. 2-29
Persistent link: https://www.econbiz.de/10011611056
Saved in:
2
Opportunities and challenges of value co-creation : the role of customer involvement in hotel service development
Ma, Shuang
;
Gu, Huimin
;
Wang, Yonggui
;
Hampson, Daniel P.
- In:
International journal of contemporary hospitality management
29
(
2017
)
12
,
pp. 3023-3043
Persistent link: https://www.econbiz.de/10011804911
Saved in:
3
Contactless service in hospitality : bridging customer equity, experience, delight, satisfaction, and trust
Hao, Fei
;
Chon, Kaye
- In:
International journal of contemporary hospitality management
34
(
2022
)
1
,
pp. 113-134
Persistent link: https://www.econbiz.de/10012798183
Saved in:
4
From service-dominant orientation to positive customer outcomes : a self-determination model in the custom travel service context
Li, Mingfei
;
Huang, Shanshan
;
Deng, Aimin
;
Bai, Billy
; …
- In:
International journal of contemporary hospitality management
34
(
2022
)
1
,
pp. 299-320
Persistent link: https://www.econbiz.de/10012798193
Saved in:
5
Why do we buy luxury experiences? : measuring value perceptions of luxury hospitality services
Yang, Wan
;
Mattila, Anna S.
- In:
International journal of contemporary hospitality management
28
(
2016
)
9
,
pp. 1848-1867
Persistent link: https://www.econbiz.de/10011624179
Saved in:
6
Robots at your service : value facilitation and value co-creation in restaurants
Zhang, Xiya
;
Balaji, M. S.
;
Jiang, Yangyang
- In:
International journal of contemporary hospitality management
34
(
2022
)
5
,
pp. 2004-2025
Persistent link: https://www.econbiz.de/10013412133
Saved in:
7
Back to the future : progress and trends in hotel loyalty marketing
Tanford, Sarah
;
Shoemaker, Stowe
;
Dinca, Alexandra
- In:
International journal of contemporary hospitality management
28
(
2016
)
9
,
pp. 1937-1967
Persistent link: https://www.econbiz.de/10011624195
Saved in:
8
The impact of abusive supervision on service employees' proactive customer service performance in the hotel industry
Lyu, Yijing
;
Zhou, Xing
;
Li, Weiwen
;
Wan, Junbao
;
Zhang, Jie
- In:
International journal of contemporary hospitality management
28
(
2016
)
9
,
pp. 1992-2012
Persistent link: https://www.econbiz.de/10011624205
Saved in:
9
Service quality and brand loyalty : the mediation effect of brand passion, brand affection and self-brand connection
Hemsley-Brown, Jane
;
Alnawas, Ibrahim
- In:
International journal of contemporary hospitality management
28
(
2016
)
12
,
pp. 2771-2794
Persistent link: https://www.econbiz.de/10011610968
Saved in:
10
Customers' perceived website service quality and its effects on e-loyalty
Jeon, Myunghee Mindy
;
Jeong, Miyoung
- In:
International journal of contemporary hospitality management
29
(
2017
)
1
,
pp. 438-457
Persistent link: https://www.econbiz.de/10011611261
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