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~isPartOf:"International journal of electronic customer relationship management : IJECRM"
~language:"eng"
~subject:"Kundenzufriedenheit"
~subject:"SME"
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Kundenzufriedenheit
SME
E-commerce
51
Electronic Commerce
51
Beziehungsmarketing
40
Relationship marketing
40
Customer satisfaction
17
Consumer behaviour
16
Konsumentenverhalten
16
Online retailing
13
Online-Handel
13
Dienstleistungsqualität
9
Internet
9
Internet marketing
9
Online-Marketing
9
Service quality
9
Confidence
7
Vertrauen
7
Customer service
5
KMU
5
Kundenservice
5
customer satisfaction
5
e-CRM
5
Electronic Banking
4
Electronic banking
4
Marketing management
4
Marketingmanagement
4
Mobile communications
4
Mobilkommunikation
4
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4
customer relationship management
4
internet
4
Bank
3
Bibliometrics
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Bibliometrie
3
Einzelhandel
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India
3
Indien
3
Information technology
3
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Al-nassar, Bilal Ali Yaseen
2
Arsalan Najmi
2
Ahmed, Waqar
1
Atchariyachanvanich, Kanokwan
1
Chowdhury, Sanjit Roy
1
Corbitt, Brian
1
Fathian, Mohammad
1
Gide, E.
1
Guimaraes, Tor
1
Ilioudi, Stamatia
1
Joukar, A.
1
Kaur, Baljit
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Khoshfetrat, Atefeh
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Kumar, Satinder
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Kumari, Parveen
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Lai, I. K. .
1
Lazakidou, Athina
1
Lu, Xiang-hua
1
Mackasare, Swapnil
1
Mehmood, Syeda Marium
1
Okada, Hitishi
1
Paranjape, Ketan
1
Rotchanakitumnuai, S.
1
Sandhu, Kamaljeet
1
Seify, M.
1
Seify, Mohsen
1
Siassiakos, Konstantinos
1
Singh, Shamsher
1
Sirohi, Naveen J.
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Sohn, Changsoo
1
Sonehara, Noboru
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Song, Jae H.
1
Sophonthummapharn, Kittipong
1
Speece, Mark
1
Tabaeeian, Reihaneh Alsadat
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Tabaei, Zahra
1
Tong, V. W. L.
1
Wu, M. X.
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Zaneian, Z.
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International journal of electronic customer relationship management : IJECRM
Journal of retailing and consumer services
55
International journal of business information systems : IJBIS
26
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
26
Journal of small business and enterprise development
24
Journal of internet commerce
23
International journal of e-business research : an official publication of the Information Resources Management Association
21
International journal of electronic marketing and retailing : IJEMR
18
Journal of business research : JBR
18
International journal of electronic business
17
Industrial marketing management : the international journal for industrial and high-tech firms
16
Asia Pacific journal of marketing and logistics
14
Electronic commerce research
13
E-commerce adoption and small business in the global marketplace : tools for optimization
12
Information systems and e-business management : ISeB
12
International journal of internet marketing and advertising : IJIMA
12
Journal of global information management : an official publication of the Information Resources Management Association
11
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
11
E-business, e-government & small and medium-size enterprises : opportunities and challenges
10
The service industries journal
10
Cogent business & management
9
Electronic commerce in small to medium-sized enterprises : frameworks, issues and implications
9
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
9
International journal of hospitality management
9
International journal of quality and service sciences
9
Premier reference source
9
Service business
9
International journal of entrepreneurship and small business
8
International journal of retail and distribution management
8
Journal of open innovation : technology, market, and complexity
8
Journal of travel and tourism marketing
8
Managing information technology in small business : challenges and solutions
8
Administrative Sciences : open access journal
7
E-business issues, challenges and opportunities for SMEs : driving competitiveness
7
Electronic commerce research and applications
7
International journal of internet and enterprise management : IJIEM
7
International journal of production economics
7
Journal of strategic marketing
7
Marketing intelligence & planning
7
Small business economics : an entrepreneurship journal
7
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ECONIS (ZBW)
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1
IT-enabled inter-firm governance model to manage service quality level through customers' feedback
Song, Jae H.
;
Sohn, Changsoo
- In:
International journal of electronic customer …
9
(
2015
)
2/3
,
pp. 122-137
Persistent link: https://www.econbiz.de/10011586443
Saved in:
2
Testing cloud computing for customer satisfaction and loyalty
Guimaraes, Tor
;
Paranjape, Ketan
- In:
International journal of electronic customer …
8
(
2014
)
1/3
,
pp. 72-86
Persistent link: https://www.econbiz.de/10011471138
Saved in:
3
Designing the impact pattern of electronic service quality thorugh perceived value and electronic trust on customers' electronic commitment : case study of customers of different b...
Zaneian, Z.
;
Seify, M.
;
Joukar, A.
- In:
International journal of electronic customer …
9
(
2015
)
4
,
pp. 220-239
Persistent link: https://www.econbiz.de/10011606925
Saved in:
4
The customer trust and customer commitment of e-customer relationship management : study at Jordan of mobile phone services
Al-nassar, Bilal Ali Yaseen
- In:
International journal of electronic customer …
9
(
2015
)
1
,
pp. 33-55
Persistent link: https://www.econbiz.de/10011575147
Saved in:
5
Assessing channel quality to measure customers' outcome in online purchasing
Arsalan Najmi
;
Ahmed, Waqar
- In:
International journal of electronic customer …
11
(
2017/2018
)
2
,
pp. 179-201
Persistent link: https://www.econbiz.de/10011966928
Saved in:
6
An empirical study of factors affecting customer loyalty in e-business : a predictive study in selected states of India
Mackasare, Swapnil
;
Chowdhury, Sanjit Roy
- In:
International journal of electronic customer …
11
(
2017/2018
)
3
,
pp. 203-236
Persistent link: https://www.econbiz.de/10011966932
Saved in:
7
Critical factors of ASP acceptance in SMEs: an empirical study of Chinese ASP clients
Lu, Xiang-hua
- In:
International journal of electronic customer …
2
(
2008
)
4
,
pp. 297-314
Persistent link: https://www.econbiz.de/10003787126
Saved in:
8
Theoretical model of
internet
shopping : evidence from a survey in Japan
Atchariyachanvanich, Kanokwan
;
Okada, Hitishi
; …
- In:
International journal of electronic customer …
2
(
2008
)
1
,
pp. 16-33
Persistent link: https://www.econbiz.de/10003772079
Saved in:
9
A framework for electronic services system
Sandhu, Kamaljeet
;
Corbitt, Brian
- In:
International journal of electronic customer …
2
(
2008
)
1
,
pp. 50-62
Persistent link: https://www.econbiz.de/10003772118
Saved in:
10
Developing online customer satisfaction strategic maps : with Iranian online retailing case studies
Tabaei, Zahra
;
Fathian, Mohammad
- In:
International journal of electronic customer …
6
(
2012
)
1
,
pp. 87-112
Persistent link: https://www.econbiz.de/10009578908
Saved in:
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