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Patient satisfaction with healthcare services : a critical review
Ferrand, Yann B.; Siemens, Jennifer; Weathers, Danny; … - In: Quality management journal : QMJ 23 (2016) 4, pp. 6-22
Persistent link: https://www.econbiz.de/10011603770
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Signaling strategies for ISO 26000 : a firm-level approach
Moratis, Lars - In: International journal of operations & production … 36 (2016) 5, pp. 512-531
Persistent link: https://www.econbiz.de/10011565863
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Exploring quality challenges and the validity of excellence models
Eriksson, Henrik; Gremyr, Ida; Bergquist, Bjarne; … - In: International journal of operations & production … 36 (2016) 10, pp. 1201-1221
Persistent link: https://www.econbiz.de/10011550811
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A model for ISO 9000 quality management system maintenance
Ong, Chee Ming; Kathawala, Yunus; Sawalha, Nabeel - In: Quality management journal : QMJ 22 (2015) 2, pp. 11-32
Persistent link: https://www.econbiz.de/10010515938
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Towards a unifying theory of management standard implementation : the case of ISO 9001/ISO 14001
Ivanova, Albena; Gray, John V.; Sinha, Kingshuk - In: International journal of operations & production … 34 (2014) 10, pp. 1269-1306
Persistent link: https://www.econbiz.de/10010423899
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Healthcare performance excellence : a comparison of Baldrige Award recipients and competitors
Schulingkamp, Ronald C.; Latham, John R. - In: Quality management journal : QMJ 22 (2015) 3, pp. 6-22
Persistent link: https://www.econbiz.de/10011309906
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Antecedents of hypermarket service quality in the United Arab Emirates
ElMelegy, Ahmed R.; Ponnaiyan, Subramaniam; AlNajem, … - In: Quality management journal : QMJ 24 (2017) 4, pp. 35-48
Persistent link: https://www.econbiz.de/10011764235
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E-procurement quality from an internal customer perspective : construct development, refinement, and replication using a mixed-methods approach
Brandon-Jones, Alistair - In: International journal of operations & production … 37 (2017) 12, pp. 1741-1772
Persistent link: https://www.econbiz.de/10011814723
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A quality system's impact on the service experience
Smith, Jeffery; Anderson, Sidney; Fox, Gavin - In: International journal of operations & production … 37 (2017) 12, pp. 1817-1839
Persistent link: https://www.econbiz.de/10011814762
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The contribution of ISO 9001 to certified companies : manager and employee perceptions
Marde, Sinove - In: Quality management journal : QMJ 22 (2015) 1, pp. 47-60
Persistent link: https://www.econbiz.de/10010483427