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~isPartOf:"International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA"
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Dienstleistung
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
The service industries journal
72
The journal of services marketing
63
Journal of business research : JBR
62
Journal of service management
60
Başbakanlık Devlet Istatistik Enstitüsü, Yayin
56
Journal of service research : JSR
49
SpringerLink / Bücher
35
Industrial marketing management : the international journal for industrial and high-tech firms
28
International journal of production economics
28
International journal of services technology and management
28
Journal of retailing and consumer services
28
Working paper / National Bureau of Economic Research, Inc.
28
International journal of hospitality management
24
Services marketing quarterly
24
The journal of business & industrial marketing
24
NBER working paper series
22
Journal of service research
21
European journal of operational research : EJOR
20
NBER Working Paper
20
European journal of marketing : EJM
19
International journal of services and operations management
18
Service business
18
The science of service systems
17
European journal of law and economics
16
International journal of quality and service sciences
16
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
16
Bilateral studies in private international law : publ. for the Parker School of Foreign and Comparative Law, Columbia University
15
Handbook of service science ; [Vol. 1]
15
London School of Economics and Political Science - Publications
15
Management science : journal of the Institute for Operations Research and the Management Sciences
15
The handbook of innovation and services : a multi-disciplinary perspective
15
Discussion paper / Centre for Economic Policy Research
14
EUI working paper / LAW
13
Meddelanden från Svenska Handelshögskolan
13
Prospects for the professions in China
13
European review of service economics and management
12
International journal of contemporary hospitality management
12
International journal of production research
12
International review of law and economics
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ECONIS (ZBW)
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1
Big data breaches and customer compensation strategies : personality traits and social influence as antecedents of perceived compensation
Kude, Thomas
;
Hoehle, Hartmut
;
Sykes, Tracy Ann
- In:
International journal of operations & production …
37
(
2017
)
1
,
pp. 56-74
Persistent link: https://www.econbiz.de/10011625198
Saved in:
2
Design vs practice : how problematic call routing and rerouting restructures the call centre
service
system
Ellway, Benjamin
- In:
International journal of operations & production …
36
(
2016
)
4
,
pp. 408-428
Persistent link: https://www.econbiz.de/10011565373
Saved in:
3
The reconfiguration of
service
production systems in response to offshoring : a practice theory perspective
Brandl, Kristen
;
Mol, Michael J.
;
Petersen, Bent
- In:
International journal of operations & production …
37
(
2017
)
9
,
pp. 1246-1264
Persistent link: https://www.econbiz.de/10011779020
Saved in:
4
The role of employee empowerment in the implementation of continuous improvement : evidence from a case study of a financial services provider
Hirzel, Ann-Kathrin
;
Leyer, Michael
;
Moormann, Jürgen
- In:
International journal of operations & production …
37
(
2017
)
10
,
pp. 1563-1579
Persistent link: https://www.econbiz.de/10011779139
Saved in:
5
A quality system's impact on the
service
experience
Smith, Jeffery
;
Anderson, Sidney
;
Fox, Gavin
- In:
International journal of operations & production …
37
(
2017
)
12
,
pp. 1817-1839
Persistent link: https://www.econbiz.de/10011814762
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6
The servitization of manufacturing : a systematic literature review of interdependent trends
Lightfoot, Howard
;
Baines, Tim
;
Smart, Palin
- In:
International journal of operations & production …
33
(
2013
)
11/12
,
pp. 1408-1434
Persistent link: https://www.econbiz.de/10010232761
Saved in:
7
Multi-dimensional nature of
service
innovation : operationalisation of the elevated
service
offerings construct in collaborative
service
organisations
Agarwal, Renu
;
Selen, Willem
- In:
International journal of operations & production …
31
(
2011
)
11
,
pp. 1164-1192
Persistent link: https://www.econbiz.de/10009407599
Saved in:
8
New
service
development : managing the dynamic between services and operations resources
Santos, Juliana
;
Spring, Martin
- In:
International journal of operations & production …
33
(
2013
)
7
,
pp. 800-827
Persistent link: https://www.econbiz.de/10010196572
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9
Servitization and operations management : a
service
dominant-logic approach
Smith, Laura
;
Maull, Roger
;
Ng, Irene
- In:
International journal of operations & production …
34
(
2014
)
2
,
pp. 242-269
Persistent link: https://www.econbiz.de/10010249723
Saved in:
10
Service
innovation and performance in SMEs
McDermott, Christopher M.
;
Prajogo, Daniel I.
- In:
International journal of operations & production …
32
(
2012
)
2
,
pp. 216-237
Persistent link: https://www.econbiz.de/10009515325
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