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The influence of types of training on service system performance in mass service and service shop operations
Mackelprang, Alan W.; Jayaram, Jayanth; Xu, Kefeng - In: International journal of production economics 138 (2012) 1, pp. 183-194
Persistent link: https://www.econbiz.de/10009550541
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An evolutionary framework for service innovation : insights of complexity theory for service science
Chae, Bongsug Kevin - In: International journal of production economics 135 (2011) 2, pp. 813-822
Persistent link: https://www.econbiz.de/10009490272
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Service productivity and service quality : a necessary trade-off?
Calabrese, Armando - In: International journal of production economics 135 (2011) 2, pp. 800-812
Persistent link: https://www.econbiz.de/10009490274
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The performance impact of industrial services and service orientation on manufacturing companies
Kohtamaki, Marko; Hakala, Henri; Partanen, Jukka; … - In: Journal of service theory and practice : JSTP 25 (2015) 4, pp. 463-485
Persistent link: https://www.econbiz.de/10011400721
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A service science framework to enhance value creation in service innovation projects : an RFID case study
Dominguez-Péry, C.; Ageron, B.; Neubert, Gilles - In: International journal of production economics 141 (2013) 2, pp. 440-451
Persistent link: https://www.econbiz.de/10009728596
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Demand chain management : relationship between external antecedants, web-based integration and service innovation performance
Chong, Alain Yee Loong; Zhou, Li - In: International journal of production economics 154 (2014), pp. 48-58
Persistent link: https://www.econbiz.de/10010386394
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Special issue on "innovative service and manufacturing design"
Lun, Y. H. Venus; Quaddus, Mohammed; Naim, Mohamed; … - In: International journal of production economics 171 (2016), pp. 163-164
Persistent link: https://www.econbiz.de/10011437285
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Special issue: Innovative service and manufacturing design
Lun, Y. H. Venus (ed.); Quaddus, Mohammed (ed.);  … - 2016
Persistent link: https://www.econbiz.de/10011437407
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The antecedents and consequences of humour for service : a review and directions for research
Mathies, Christine; Chiew, Tung Moi; Kleinaltenkamp, Michael - In: Journal of service theory and practice : JSTP 26 (2016) 2, pp. 137-162
Persistent link: https://www.econbiz.de/10011515343
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Service flexibility : conceptualizing value creation in service
Brozovic, Danilo; Nordin, Fredrik; Kindström, Daniel - In: Journal of service theory and practice : JSTP 26 (2016) 6, pp. 868-888
Persistent link: https://www.econbiz.de/10011599353