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Service quality improvement at public utilities : a case
Prashar, Anupama - In: International journal of services and operations management 22 (2015) 3, pp. 257-286
Persistent link: https://www.econbiz.de/10011522586
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Assessment of upstream service quality of supply chain
Kamakoty, Juhi; Sohani, Nagendra - In: International journal of services and operations management 22 (2015) 4, pp. 455-468
Persistent link: https://www.econbiz.de/10011459009
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Service quality in pharmaceutical supply chain : a study with reference to three major cities of Andhra Pradesh, India
Devi, P. Uma Maheswari; Rao, B. Sankara; Shekhar, B. Raja; … - In: International journal of services and operations management 24 (2016) 4, pp. 433-458
Persistent link: https://www.econbiz.de/10011636015
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Measuring service quality perception of students in business schools
Joshi, Pradeep; Chadha, Suresh Kumar - In: International journal of services and operations management 25 (2016) 4, pp. 479-507
Persistent link: https://www.econbiz.de/10011636628
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Evaluation and improvement of service quality in information technology department of a detergent production company using the SERVQUAL approach
Ershadi, Mohammad Javad; Niaki, Seyed Taghi Akhavan; … - In: International journal of services and operations management 34 (2019) 2, pp. 228-240
Persistent link: https://www.econbiz.de/10012154632
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Contact centre service excellence : a proposed conceptual framework
Surya Dharamdass; Fernando, Yudi - In: International journal of services and operations management 29 (2018) 1, pp. 18-41
Persistent link: https://www.econbiz.de/10011849891
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Service gap deployment : a framework to link quality gaps to service activities
Franceschini, Fiorenzo; Mastrogiacomo, Luca - In: International journal of services and operations management 29 (2018) 1, pp. 85-99
Persistent link: https://www.econbiz.de/10011849897
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Scales for measuring mobile service quality : a literature review and identification of key dimensions
Heo, Jun-Yeon; Lim, Chie-Hyeon; Kim, Kwang-jae - In: International journal of services and operations management 27 (2017) 4, pp. 524-548
Persistent link: https://www.econbiz.de/10011818634
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Importance of SERVQUAL dimensions in leveraging service quality in insurance industry from the perspective of different cultural and socioeconomic environment : a SEM approach
Kumar, R. Meikanda Ganesh; Jothimurugan, T.; Anbuoli, P. - In: International journal of services and operations management 30 (2018) 1, pp. 98-119
Persistent link: https://www.econbiz.de/10011878423
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An integration of SERVQUAL dimensions and logistics service quality indicators (a case study)
Kahnali, Reza Ahmadi; Esmaeili, Ahmad - In: International journal of services and operations management 21 (2015) 3, pp. 289-309
Persistent link: https://www.econbiz.de/10011403668