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On horizontal deployment of quality approaches within a firm
Foster, S. Thomas - In: International journal of services and operations management 2 (2006) 2, pp. 168-177
Persistent link: https://www.econbiz.de/10007276691
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A typology for frontline employee adaptability to gain insights in service customisation : a viewpoint
Sony, Michael; Mekoth, Nandakumar - In: International journal of services and operations management 12 (2012) 4, pp. 490-508
Persistent link: https://www.econbiz.de/10010003770
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A typology for frontline employee adaptability to gain insights in service customisation : a viewpoint
Sony, Michael; Mekoth, Nandakumar - In: International journal of services and operations management 12 (2012) 4, pp. 490-508
Persistent link: https://www.econbiz.de/10009576342
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FLE adaptability in high contact and high customisable services : theoretical underpinnings and conceptual model
Sony, Michael; Mekoth, Nandakumar - In: International journal of services and operations management 19 (2014) 1, pp. 49-82
Persistent link: https://www.econbiz.de/10010474492